How to make customers happy without sticking to the plan - Innovating within a traditional retail business.

location_city Melbourne schedule Jun 30th 04:30 - 04:50 PM AEDT place EN 101 (L100) people 55 Interested

Are you going to this conference to learn new things like how to practice Agile, Lean UX, and Behaviour-Driven Development (BDD)? Do you want to define the way of working, like you would in a start-up, but exist in a traditional business, like Myer, which has a long history of using a waterfall methodology and may not always have a high risk appetite?

This case study will give insight in to how an Agile team delivered Myer's latest MYER one app by changing directions, overcoming challenges, using team members and customers as testers and making internal and external customers happy.


Outline/Structure of the Experience Report

  • The 'Myer App' Challenge
  • Approach
  • Hurdles
  • Outcomes

Learning Outcome

  • How to apply Agile, Lean UX and BDD in a traditional IT business
  • How to involve customers in the development process
  • How to make your internal and external customers happy without sticking too closely to the plan



Target Audience

Anyone who wants to use Agile, Lean UX and/or Behaviour Driven Development to disrupt a traditional business or market.

schedule Submitted 5 years ago

  • Bob Martin

    Bob Martin - How To Make Retrospectives Not Suck (and be effective at the same time!)

    45 Mins

    Many teams suffer through retrospectives that have lost their spark, if there ever was one. Droning through the same process, iteration after iteration, the magic is gone. Or they may have given up on retrospectives all together. It doesn't need to be this way!

    I've facilitated over 200 retrospectives with a variety of team types, maturities, and process philosophies. I've experimented with different techniques to derive value, from uber complicated to mind-numbingly simplistic. All this experimentation and practice has helped me better understand the real value of a good retrospective and how to have a better chance of getting it.

    Using a basic Retrospective flow/structure, I will walk through my thoughts on planning and executing retrospectives, and share techniques and examples for different team types and maturity levels along the way. Warning: some minimal audience participation may be required!

    My hope is that the audience will walk away with some immediately executable experiments, and new thought patterns for facilitating fun and effective retrospectives.

  • Bernd Schiffer

    Bernd Schiffer / Lailani Burra - [email protected]: Demographers with an Agile Mindset

    45 Mins
    Experience Report

    A mid-sized company tried Scrum once, failed, still thought it was a good idea, hired an Agile coach, and tried again. This is the story of .id’s (called “id”, without pronouncing the dot) 2nd Agile journey (ups and downs) and their experience with

    • team structure for the whole organisation
    • experiments to drive change
    • enhanced communication
    • relationship between business and teams

    “Actually, we don’t think of ourselves as an IT company…” At .id, demographic data is transformed into knowledge to enable customers to make smart decisions. Where to open the next store. Where to build the next school. These things.

    Not being a technology company by nature (most of their 45 employees are demographic data experts), this is a case study of Agile beyond IT.

  • Brad Bennett

    Brad Bennett - How a Large Business Sprints Like an Agile Startup

    Brad Bennett
    Brad Bennett
    Enterprise Agile Coach
    schedule 5 years ago
    Sold Out!
    45 Mins
    Case Study
    How a Large Business Sprints Like an Agile Startup
  • Bernd Schiffer

    Bernd Schiffer - Agile Habit Development

    45 Mins

    How to develop habits in an Agile environment to perform better with less energy

    Blame in the retro? Threats when work is not finished? Complaints rather than acting? You might have developed some bad habits here.

    Are stand-ups taking forever? Are team members not updating the story board? Are retrospective actions not followed up upon? You might want to develop some good habits here.

    Habits are regularly repeated routines, most often done subconsciously. Developing (the right) habits is crucial for individuals and teams to minimize the energy needed to perform at a high level. By developing a habit, more effort can be spent on the actual work rather than on the support functions.

    Developing habits is not about working harder, but smarter. Habits enable you to:

    • get rid of bad behavior and establish good behavior
    • save time during meetings
    • boost reliability and, ultimately, trust

    Research and new findings within the last years have shown enormous potential for habit development having a huge impact on personal and business behavior. Applying this to Agile seems very promising.