Back In Your Box - Service Design within Existing Systems
Something about Service Design like, research, front and back stage design and strategic influence
And then something Systems like boundaries, homeostasis and feedback loops.
And then something about the relationship between the two; service design does not do everything, system boundaries can be helpful, homeostasis might make introducing service design hard, feedback loops can inform service design and service design can inform systems.
Something something blah blah with real world example(s) and a group exercise.
Outline/Structure of the Talk
Talking, listening, story telling and some sort of activity that people can take something back to work with.
Learning Outcome
A better understanding of both service design and systems thinking and the relationship between the two.
Target Audience
People curious about service design and it's relationship to their existing systems
Prerequisites for Attendees
Don't know yet
schedule Submitted 5 years ago
Recent Activities
Call for Proposals CLOSED
Ended on Jun 6 '18 11:30 PM AEST
This conference is about learning and sharing from our colleagues. Over the years we have come to value the following things;
- Interactive sessions over presentations
- Specific tools and techniques over general frameworks
- Learning from mistakes and failures over sharing sanitised success stories
- Diversity of content over following industry best practices
- Evidence based approaches over novel ideas
That is, while there is value in the items on the right, we value the items on the left more.
Craig Brown
Hengzhi Shao
Gabor Devenyi
Hamdam Bishop
Tony Fifoot
