Something about Service Design like, research, front and back stage design and strategic influence

And then something Systems like boundaries, homeostasis and feedback loops.

And then something about the relationship between the two; service design does not do everything, system boundaries can be helpful, homeostasis might make introducing service design hard, feedback loops can inform service design and service design can inform systems.

Something something blah blah with real world example(s) and a group exercise.


Outline/Structure of the Talk

Talking, listening, story telling and some sort of activity that people can take something back to work with.

Learning Outcome

A better understanding of both service design and systems thinking and the relationship between the two.

Target Audience

People curious about service design and it's relationship to their existing systems

Prerequisites for Attendees

Don't know yet

schedule Submitted 5 years ago