Insight Coaching – Nonverbal Communication in Coaching
The craft of Agile Coaching fundamentally requires deep, insightful, meaningful communication. In everyday execution, this typically involves a coach and the coachees having a conversation, or dialog. However, there are other ways that an Agile Coach and their coachees can connect – nonverbal communication.
Explore the different aspects of nonverbal communication in the domain of the Agile Coach! This workshop overviews nonverbal communication in Agile Coaching and provides a starting point for developing this critical skill.
Outline/Structure of the Workshop
Relevance to Track:
Agile Coaches naturally rely on verbal communication to coach people, teams, and orgs. Nonverbal communication is an often-overlooked aspect of coaching that helps build deep connections that make coaching more effective.
Preferred Room Setup: Rounds
Information for Program Team:
5' - Introduction
70’
Activity – energy shake
Communication pyramid
Dunbar’s number and speech
Language agnostic
Language accuracy versus precision
Eye contact
Activity – eye contact
Improv
Activity – the human machine
Nonverbal cues
Active listening
Neutral stance
Mirroring
Large gestures
Vertical position for authority
Challenging participant handling
Physical grooming
Expressive facial features, e.g. eyebrows, mouth
Attire
Culture-specific examples, e.g. handshake, bow
Human emojis
Room anchoring
Physical location in room
Jukebox
Auditory tools
What you heard in silence is your truth
Activity – silent salmon
5' - Conclusion
Remainder of total timebox - Q&A, approx 10'
Presentation History:
Presentation history of this session:
World premiere
Alex's conference and presentation history:
Agile Open Northwest 2012 - Session Leader
Übermind ÜnConference 2012 - Session Leader
MobileUXCamp Seattle 2012 - Session Leader
Seattle Kaizen Camp 2012 - Session Leader
MAQCon 2012 - Cofounder
MobileUXCamp Seattle 2013 - Session Leader
Seattle Kaizen Camp 2013 - Session Leader
MobileUXCamp Seattle 2014 - Session Leader
Seattle Kaizen Camp 2014 - Session Leader
Construx Software Executive Summit 2014 - Facilitator
Shell Developers Summit 2015 - Keynote Speaker
Scrum Coaching Retreat Seattle 2015 - Volunteer Team
Un:Conference Canberra 2016 - Session Leader
Agile2016 - Volunteer Team
UX Australia 2016 - Speaker, Reviewer
Agile Coach Camp Sydney 2016 - Session Leader
Agile Tour Sydney 2016 - Facilitator
StartCon 2016 - Pitch Competitor
Global Scrum Gathering San Diego 2017 - Reviewer
Global Scrum Gathering Singapore 2017 - Speaker (Rating = 4.5/5)
Agile Coach Camp Sydney 2017 - Session Leader
Scrum Gathering India 2017 - Speaker, Facilitator, Coaches' Clinic
Lean Agile Systems Thinking Canberra 2017 - Organizer, Speaker (Rating = 5/5)
Lean Agile Systems Thinking Melbourne 2017 - Speaker (Rating = 5/5), Facilitator (Rating = 4.4/5)
Lean Agile Systems Thinking Sydney 2017 - Speaker
Scrum Gathering Melbourne 2017 - Speaker (Rating = 2nd highest session at conference), Coaches' Clinic
AgileNZ 2017 - Speaker
Scrum Gathering South Africa 2017 - Speaker
Business and Enterprise Agility Conference India 2017 - Speaker
Business Agility Conference NYC 2018 - Facilitator
1st Conference Melbourne 2018 - Facilitator
Lean Agile Systems Thinking Sydney 2018 - Speaker
Agile Impact Jakarta 2018 - Speaker, Workshop Facilitator
Business Agility Conference Sydney 2018 - Reviewer, Chief Facilitator, Organizer
Global Scrum Gathering Austin 2019 - Reviewer
XP 2019 Montreal - Industry and Practice Co-Chair
XP 2018 Porto
Lean Agile Systems Thinking Melbourne 2018
Agile2018 San Diego - Speaker
Regional Scrum Gathering Sydney 2018 - Speaker, Coaches' Clinic
Agile Tauranga 2018 - Speaker, Workshop Facilitator
Regional Scrum Gathering South Africa 2018 - Speaker
Agile Impact Jakarta 2018 - Speaker, Workshop Facilitator
Business Agility Conference Sydney 2018 - Reviewer, Chief Facilitator, Organizer
Global Scrum Gathering Austin 2019 - Reviewer
Business Agility Conference Sydney 2019 - Reviewer, Chief Facilitator, Organizer
Agile Australia 2019 - Reviewer
Mile High Denver 2019 - Upcoming
Scrum Coaching Retreat Kuala Lumpur 2019 - Organizer, Advisor
Scrum Coaching Retreat Sydney 2019 - Organizer, Advisor
XP 2019 Montreal - Industry and Practice Co-Chair
Speaking References:
Jeremie Benazra - [email protected]
Simon Bennett - [email protected]
Steve McConnell - [email protected]
Damian Troselj - [email protected]
Ed Wong - [email protected]
Learning Outcome
- Attendees will learn about nonverbal communication.
- Attendees will overview a variety of nonverbal coaching techniques.
- Attendees will practice several practical techniques that can immediately applied in their workplace.
Target Audience
Scrum Masters, Agile Coaches, Transformation Agents
Prerequisites for Attendees
None
Video
Links
Sample Presentation Videos:
https://youtu.be/i4ewZ3xvhi8- Agile NZ 2017
https://www.youtube.com/user/ConstruxSoftware/videos- Construx
http://www.uxaustralia.com.au/conferences/uxaustralia-2016/presentation/value-story/- UX Australia 2016
https://youtu.be/J6cMUrI2Lqk- Regional Scrum Gathering India 2017
https://youtu.be/_71MvT1muKc– Agile India 2019
schedule Submitted 3 years ago
Recent Activities
Call for Proposals CLOSED
Ended on Jun 2 '19 11:59 PM AEST
LAST is Australia's cross-functional conference. Rather than retreat to our trade and talk among our peers-in practice we want LAST to be a place where people can learn about the holistic process of product and service development, or growing organisations and our own skills and careers.
This conference is also about learning and sharing from our colleagues. Over the years we have come to value the following things;
- Interactive sessions over presentations
- Specific tools and techniques over general frameworks
- Learning from mistakes and failures over sharing sanitised success stories
- Diversity of content over following industry best practices
- Evidence based approaches over novel ideas
That is, while there is value in the items on the right, we value the items on the left more.
Craig Brown
Raymond Dellar
Ben Van Wees
narelle
