Frances will be presenting the following session
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  • Frances

    Frances - Your Guide to the world of Sales ~ Welcome to the Conversation Age

    schedule 1 year ago
    Sold Out!
    45 Mins

    The age of information is over ... not because it's not important but because everyone now has an overload of information. When information is merely the table stakes ... then what's next?

    We are now in the Conversation Age where the real difference is and will be your ability to apply your data and ideas to your customer's needs and desires.

    This comes from firstly deeply understanding your customers and what makes them tick (logically AND emotionally) and then walking with them during their experience of you, your product or service and your company.

    Let's have a conversation about this ... challenge each other and learn.

1. Who are you?

I come from a family of introverts and five kids.  My family are all highly intelligent and excelled in the land of academia.... and then there was me.  I was always different and I learnt from an early age the power of communication.  My mum calls me the ice breaker - because she knows that I can get others talking even about sticky topics. 

I now have 5 kids of my own.  A blended family with three bonus kids in their 20's and two primary school kids.  

From these experience I know the power (and disruption) of communication and why it is critical to learn how to influence others.

My passion is still the same as when I was a kid.  I love to influence and to show people how to deeply understand what we do and through that creating pathways for excellent business relationships. 

What I've learned from being a sales person, leading sales teams and owning businesses is that when you have clearly outlined relationships, it allows the value and money to flow in the right direction at the right time.

Frances runs Metisan, a consulting business that helps businesses to grow by defining and ensuring brand consistent customer experiences.  Growing in a way that keeps them connected with their why and their best customers.