We’ve all been there… having to sit through painful meetings and workshops that leads to more confusion, lack of clarity and frustration with a poor use of everyone’s time.

But, we’ve also been to those sessions that have been well facilitated where you think and say, “wow, I can’t believe the day has gone by so fast” and “that was a fantastic session, it really helped..!”

I want to help people and organisations have more of the latter by sharing my principles and practical tips on how to improve yourself to becoming a master facilitator – this is based on taking a human-centred approach by valuing every individual, including yourself. I’ll be using my “facilitation tree” to help everyone visualise what’s needed to always produce fruitful outcomes where value is created and people are valued.

 
 

Outline/Structure of the Presentation

Why is building on human-centred facilitation important?

Common pitfalls of not being human-centred

Sharing my "f'learnings" (fail moments and learning from them later on)

What and how we can build on human-centred facilitation

  • Outcome focussed
  • Principle-based
  • Lived experience
  • Effective practices & techniques

Close with gift for the audience to start their journey to build human-centred facilitation in their lives and worksplaces

Learning Outcome

Equip the participants with a way to build on human-centred facilitation to "create valuable outcomes through valuing people"

Participants will walk away with ability to:

  • understand and explain the impact of human-centred facilitation
  • identify common pitfalls that can impact quality of outcomes
  • apply the principles and practices to create valuable outcomes and value people

Target Audience

Anyone who facilitates meetings / workshops

Prerequisites for Attendees

No prerequisites

Slides


schedule Submitted 7 months ago

  • Soma Mazumder
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    Soma Mazumder - Adaptability - A Toolkit for Survival

    Soma Mazumder
    Soma Mazumder
    Agile and Kanban Coach
    Independent
    schedule 7 months ago
    Sold Out!
    40 Mins
    Workshop
    Beginner

    The idea of change scares a lot of people! The thought of being uncomfortable in a new environment freaks us out and results in us being unable to adapt. Like IQ and EQ, we need to understand the Adaptability Quotient, or AQ, to succeed in our life. Be it a new relationship, a new role in life or a new workplace, we all need to adapt. If Charles Darwin was with us today, he would have said it’s “survival of the most adaptable“. In this session we will explore what AQ is and how it’s tied to our personal mental model. Our shared activities will help you learn how to identify your mental model and make it more adaptable.

  • Alex Sloley
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    Alex Sloley - The Agile Community - How to grow, learn, share, and become a global agile community leader

    40 Mins
    Presentation
    Beginner

    Around the world there is a global network of people who, with little fanfare and deep dedication, incubate ideas that change our world.

    They are the ‘agilists’ — those who adhere to the Agile Manifesto published in 2001. They meet in small and big rooms, around tables and on stages. They help each other to make good ideas great.

    If you want to be part of the agile community, this session will open the door to this global movement. With candour and generosity, the speaker invites you to join and shows you how. He reveals why you’ll love it. And he illuminates the path he took to becoming a leader in the global agile community.

    You can join the agile community, too. If you are willing, you are welcome.

    In this session, you’ll discover how to:

    • benefit from being part of the agile community
    • plan and win a speaking gig
    • lead an in-house agile community of practice
    • be seen as a leader within your corporation and your community

    When agilists get together, they change the world. You can be part of that change.

  • Kynan Stewart Hughes
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    Kynan Stewart Hughes / Soma Mazumder / Stephen Reed - Taking Action: Cynefin for Agile Teams

    40 Mins
    Workshop
    Intermediate

    Tired of struggling to get approval and buy-in for agile improvement ideas you know are good? Action forms are the answer. Turn every "no" into a "sure, why not?" Using the Cynefin action form will gets your idea across the line.

    In this hands-on session we'll use the action form and design safe-to-fail experiments that leaders and teams will feel fine about trying. You'll wonder how you ever got permission to try anything without it.

  • Zuzi Sochova
    Zuzi Sochova
    Agile Coach and Trainer
    sochova.cz
    schedule 7 months ago
    Sold Out!
    40 Mins
    Presentation
    Beginner

    I will tell you some of the secrets you need to know to become a great ScrumMaster. Create a high-performing collaborative environment at your organization, which makes your organization more than competitive in the current complex globalized world.

    This session is targeted to all leaders of Agile transformation, Agile Coaches, and ScrumMasters who understand the Agile basics but have the dream of achieving significantly better results with Agile/Scrum.

    The session is based on my book The Great ScrumMaster, published by Addison-Wesley, Signature Series (Cohn) on Jan 2017.  The Great ScrumMaster - #ScrumMasterWay.

  • Lakshmi Easuwaran
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    Lakshmi Easuwaran - Customer driven product development

    40 Mins
    Presentation
    Beginner

    How can executive management build customer-driven product teams?

    Agile product development practices provide a pathway to realize the co-creation of desired product outcomes between customers and development teams. Quickly and frequently obtaining feedback on real products directly from customers give them a direct voice into their own value stream. However, orienting your teams and leadership to build and react to quick feedback iteratively is a significant challenge to any organization taking this on. This presentation will provide an overview of core fundamental techniques that bring customers and teams together. 

  • James Harris
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    James Harris - Co-creating Change Metrics that Matter More

    40 Mins
    Presentation
    Intermediate

    Having good metrics to guide change is important, whether it is an Agile transformation or any kind of change within your organisation. Who is it that should decide which metrics are important? Enduring change is co-created by leaders at all levels in an organisation, and unless the vision and metrics are also co-created, the efficacy and sustainability of the change can be undermined.

    This talk will offer insights around the importance of collectively understanding why something is being measured in the context of transformational change, and also the importance of creating a change community that aligns around the metrics for that change – making the change more evolutionary in nature rather than prescribed. Having a vision and metrics that are built by the change community generates greater momentum and allows the change community and leaders at all levels to leverage collective intelligence on which metrics are important to guide the change.

    In this session you will learn about:

    • What a change community is, why you should have one, and steps you can take to start one
    • The importance of a change vision and aligning on it to enable co-creation of change metrics, as well as some useful techniques to co-create one
    • Some steps, techniques and tools that you can use to co-create metrics that will guide you towards the change vision and allow your community to collectively sense and respond
    • The feedback loops that ensure your change metrics keep working for you
    • Ways that you can start to practice this in your organisation

    This session aligns with your 'Practices' track the most. It also relates to the 'Culture and Leadership' and 'Agile Everywhere' tracks.

  • Rob Gaunt
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    Rob Gaunt - Financial Agility - A journey of curiosity and empathy

    Rob Gaunt
    Rob Gaunt
    Director
    EPiC
    schedule 6 months ago
    Sold Out!
    40 Mins
    Presentation
    Intermediate

    When it comes to Agility, finance is late to the party and often seen as the enemy. After all, finance is all about numbers and rules, while agile and business agility is all about flexibility and adaptability.

    However, if agility is supposed to deliver better customer outcomes, greater ROI and improved value, then shouldn't finance be expected to be leading from the front. Why is this not the case?

    I sought answers to this question by speaking with many of our customers' finance departments. What I found was that there is a lack of understanding of what financial agility entails, how it can benefit both the department and the company and importantly, why it is that Agility practitioners and finance teams need to work together more closely in order to bridge this gap to realise the full potential of agility within an enterprise.

  • Renae Craven
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    Renae Craven / David Clifford - The Coaching Habit Breaker

    80 Mins
    Workshop
    Intermediate

    Agile coaching is not easy and if you're a coach, you'll hopefully know this already. And if you've ever been coached before, you might recognise some of the habits that are explored in this interactive workshop.

    In our experience, there are some coaching habits that do not reflect true coaching. There are coaching habits that are detrimental to the person being coached.

    As agile coaching becomes more and more popular, there is a tendency for 'coaches' to jump on the bandwagon without the understanding of what a coach truly is. 

    This is not a lecture on what coaching is. We intend to explore the topic in this workshop through interactive activities to help you feel and reflect on what coaching is and is not.

  • Nafees Butt
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    Nafees Butt - Coaching for alignment using LandsWork

    Nafees Butt
    Nafees Butt
    Principal Consultant
    Elabor8
    schedule 7 months ago
    Sold Out!
    80 Mins
    Workshop
    Intermediate

    Have you ever struggled with creating alignment between the members of a team? What does our approach of coaching individuals leave on the table? What if we focus on interaction between the individuals instead of the individuals themselves? In this workshop, we will demonstrate coaching the interactions between the individuals to create alignment. We will use LandsWork, a group coaching activity from Organisational and Relationship System Coaching, to simulate the coaching technique - a must-have for all coaches.

  • Geoffrey Dunn
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    Geoffrey Dunn - Turn your Backlog into concrete small steps using Example Mapping

    Geoffrey Dunn
    Geoffrey Dunn
    Test Engineer
    ResMed
    schedule 7 months ago
    Sold Out!
    80 Mins
    Workshop
    Beginner

    Does your product owner write all the stories? Does your team complain that stories lack detail? Are you finding it difficult to move things to done? Is your done work leaving lots of gaps your customers might find? Do you struggle to break down work into small deliverable slices? Example Mapping can help!

    Example Mapping is a process designed by Matt Wynne ( https://cucumber.io/blog/bdd/example-mapping-introduction/ ) and is a great way to elaborate your features in a collaborative way. Bring together your business people, developers and even your customers to build out detailed stories, acceptance criteria and examples you can run as tests. It is collaborative because everyone can work on their area of knowledge simultaneously. There is no pre-defined order so you can work with the knowledge you have rather than the knowledge you wish you had. It's detailed enough to flush out edge conditions and error states. It's high level enough to engage with customers and business stakeholders. It's fast enough to get outcomes even if your team is time poor. 

    I've been using Example Mapping as a very quick and effective way to start with a rough outline of the goals I want the team to achieve and come out with a detailed backlog of Stories and key Acceptance Tests. I've been using this over 5 years now both in-person and online. I love how easy it is to engage people at the level their comfortable with. We can walk through example by example or we can start by outlining high level outcomes.

    In this workshop we will learn about Example Mapping, how to apply it to your backlog to create some great stories the team can execute. We will practice applying it together to see how we can turn a few simple ideas into a detailed plan.

  • Gabor Devenyi
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    Gabor Devenyi - Scrum Master - the Unicorn role

    Gabor Devenyi
    Gabor Devenyi
    Agile Coach
    Gabor Devenyi
    schedule 6 months ago
    Sold Out!
    40 Mins
    Workshop
    Beginner

    We all have read the definition of the Scrum master role in the Scrum guide. However different organisations implement the role differently. Few companies have a "pure" Scrum master position. Others implement it as a "hatted" or "mixed" role, where the responsibilities are added to people who already have other duties and creating position titled as "Agile BA/SM".

    While there is no right or wrong answer, we will look at a few different definitions, also looking at a few job advertisements - and then have a group activity discussing what the participants about how think the Scrum master could serve more effectively their organsation in their particular context.

    Maybe in their context Scrum masters both coach agile values to their team(s) and are also responsible for delivery. Maybe they think that the SM should be both a BA and a SM - what would be the trade-offs then? Can a Scrum Master help the organisation with capability improvement (beyond their assigned team)? While there is no silver bullet to solve these issues, we will think together how we can answer these questions and what are the risks we should be aware of. 

  • Ant Boobier
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    Ant Boobier - An Above and Below the Line model

    Ant Boobier
    Ant Boobier
    Agile Coach
    Nomad8
    schedule 7 months ago
    Sold Out!
    40 Mins
    Presentation
    Intermediate

    How do I understand an organization’s culture? I draw a line.

    The ‘Above and Below the line’ model. Above the line is about open and positive behaviours, below the line are behaviours that are closed and negative.

  • Wai Ling Ko
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    Wai Ling Ko - Management doesn't need Managers

    Wai Ling Ko
    Wai Ling Ko
    Head of People
    Bilue
    schedule 7 months ago
    Sold Out!
    40 Mins
    Experience Report
    Advanced

    When growing an organisation it is easy to follow established patterns for the organisational structure and end up with a situation with line managers, middle managers and executives.

    But when we did a comprehensive review of our organisation and culture, we found that most of our line managers loved mentoring and growing people, but struggled balancing that with the more administrative and managerial tasks like leave, reviews, recruiting and assigning work.

    And so we set out to overhaul our organisational structure into one where we have people dedicated to growing team members through mentoring and coaching and people solely responsible for organising and delivering work.

    This session is about sharing insights in why, what and how we did this change.

  • Saman Attarian
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    Saman Attarian / Ashleigh Thiel - Organisational Agility Using Scrum, Holacracy and DDO

    40 Mins
    Experience Report
    Advanced

    Dynamic roles instead of standard job descriptions, fully cross-functional Scrum teams instead of departments, personal and professional check-ins with coaching support instead of performance reviews, personal bio pages with strengths and developmental areas, talking partners, consent-based decision making and many more practices, you name it we tried them all to create an ecosystem around our Scrum teams.

    It all started with learning about team topologies and Conway’s law when we realised why we have failed to continue grow as a scale-up like the previous years. We hit a wall and that was a great time to start company wide small incremental changes that helped us enter into US market and continue serving Australian market with new products.

    When we scaled up from 50 to 160 employees in matter of a year, we could see how our organisational design was hindering our collaboration, resulting in bad customer and end user experience. Our organisational silos created disconnected solutions. We were lucky to sense this early enough and get leadership support. In early 2022 we decided to run some experiments with a new product strategy and a new way of working. The experiments were somewhat successful and we decided to double down on them. And Now we are transforming our ways of working to fully cross-functional value streams from pre-sales, product design and development to customer support. We are using Scrum values, principle and practices to enable all of our previous departments and break down our silos. 

    In this presentation we plan to share some of our learnings and also failures, in the hope to inspire change for your teams.

  • Peter Woolley
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    Peter Woolley - How Metrics Help Tell the Story

    40 Mins
    Experience Report
    Beginner

    Many scrum masters will use metrics to help guide their teams. Measures such as velocity, burn downs, burn ups, cumulative flow can provide useful for planning and feedback on how a team is progressing. However metrics can do so much more, they can help the team tell their story, influence decisions beyond their immediate reach and provide creative insights on how the team works and what makes them unique.

  • Venkatesh Krishnamurthy
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    Venkatesh Krishnamurthy - What makes a framework like SaFE popular - a perspective from a LeSS Trainer

    Venkatesh Krishnamurthy
    Venkatesh Krishnamurthy
    Lead Agile CoE
    Protegic
    schedule 6 months ago
    Sold Out!
    40 Mins
    Presentation
    Intermediate

    In this talk, I would like to bring a few nuances that makes the frameworks like SaFE or Spotify attractive for the organisations to implement compared to Large-Scale Scrum(LeSS).

    I would touch upon areas like:

    1. Structural change - Team org
    2. Change in HR policies
    3. Leadership education
    4. Product Perspective 
    5. Decentralisation 

     

  • Melinda Harrington
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    Melinda Harrington - Introducing Scrum to a team that thinks they are already doing it

    Melinda Harrington
    Melinda Harrington
    Agile Coach
    Woolworths
    schedule 6 months ago
    Sold Out!
    40 Mins
    Presentation
    Intermediate

    Even those who are certain that teams should do Scrum in its entirety might give a team some flexibility on their first day. This activity will kick off a new team - that isn’t necessarily new to Scrum - with the practices that they choose to start with. Over time, you can create the environment where they see the benefit of embracing more. 

    We introduce the team’s way of working with a workshop that gives a team autonomy. Instead of “eat everything on your plate”, start with the elements they already value. Rather than debating or enforcing every detail, you will know where to focus your efforts. Hold your expert card for the practices that really matter.

    This activity will also give you insight into the team’s misconceptions. There are aspects of Scrum that they may not realise are included. There are also well established practices that aren’t Scrum at all. Some are useful, some are not. 

    First, let’s find out what they are not intending to do. Then figure out why. Is a team avoiding practices because of unique characteristics of their work or work environment? Does the system need to change in order for this team to practice Scrum? Or have they just jettisoned the aspects that are too hard to understand? If they have tried something in the past that “didn’t work” why was that? What did success mean to them?

    Are the team’s variations reasonable adaptations or do they contradict Scrum values and purpose?The Scrum Guide is really short and teams will benefit from doing everything in it. This activity will help you get there. 

  • Alex Sloley
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    Alex Sloley - The Fine Art of Zero F***s Given

    40 Mins
    Presentation
    Beginner

    A fundamental and critical skill for any agile coach or leader is the pursuit of the fine art of "Zero F***s Given" ZFG. In contrast to how ZFG is often described on the interwebs, ZFG does not mean "I don't care"! ZFG is a mindset that embraces a myriad of concepts: fear, empathy, objectivity, neutrality, bias, drama, emotional intelligence, and more! Understanding the philosophy of ZFG will empower you to embrace this powerful skill so that you can become a more effective agile coach and leader. 

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  • Catherine Seal
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    Catherine Seal / Brady March - Building accessibility and inclusion into your agile practice

    80 Mins
    Workshop
    Intermediate

    The aim of this interactive session will be to challenge participants’ thinking about diversity, accessibility and inclusion and provide some practical tools and approaches to help address barriers and biases and make their teams truly inclusive. While Catherine and Brady have a particular interest in disability inclusion, the approach we will be taking you through will be equally applicable to all types of diverse teams.

    Catherine and Brady are both active members of Telstra's Employee Representative Group, Telstrability, as well as having experience as coaches and in the accessibility field.  

  • 80 Mins
    Workshop
    Beginner

    "You better bring it!

    Oh, it's already been broughten!"

    The purpose of cheerleading is to support and encourage their team to achieve peak performance – they give the team the extra oomph to carry them over the goal line! The cheerleaders not only support and celebrate the wins, they also encourage the team when they need to push through their trials and tribulations. Cheerleaders build the hype of the team’s fans by creating infectious energy – just imagine your stakeholders hyped up because of your awesome team!

    In this session, an enterprise agile coach and an award-winning former professional cheerleader will take lessons from professional cheerleading and apply them in an agile team context.

    They will cover the 4 pillars of agile cheerleading – synchrony, chants, formations, and emotions and explore the fundamentals and benefits of an agile cheer so that you can super-charge your teams.

    BE! AGILE! BE! BE AGILE!

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