Optimus Prime to be a REAL Transformer – how a primary optimising goal replaces bias and politics with systems thinking

“If you aim at nothing, you’ll hit it every time.” - Zig Ziglar

Are you experiencing constant friction with the broader organisation? Do the overall organisational performance outcomes that you are striving personally for seem to differ from what senior leaders have in mind? How openly and skilfully is this discussed? To what degree does everyone making improvement decisions understand and use outcomes to guide every decision?

Far to many Agile adoptions are failing, stalling or doing harm due to superficially pursuing management fads or a consultancy’s preferred solution rather than what is appropriate for the organisation. Too often, what what the Agile methods being pursued are designed to provide is not what those in positions of power actually want. Poor fit.

Rather than attempting to push someone’s preferred structures and practices into organisations like a square peg into a round hole, a skilled Scrum Master or Agile Coach makes the (mis)alignment transparent and advises as to what choices are aligned to the desired organisational characteristics. Problem before solution.

“Our goal is to be agile” is not the real goal. Optimising for “deliver faster” alone is a recipe for compromising most Agile methods. We need more considered thinking.

A more skilful way to clarify organisational change aspirations is to use systems thinking. In this workshop we explore through realistic case studies, practical techniques for leaders to choose the optimising goal that they believe the organisation should be continuously improving toward. For example, should we optimise for efficient use of resources or effectiveness? For faster flow or highest known customer value? Depending on the answers, the appropriate methods and management systems could vary from waterfall to LeSS and lean startup techniques. Whilst alignment at scale through standardisation of practices stifles improvement innovation, optimising goals provide a healthy true north for all improvement decisions in a way that scales and provides alignment.

As a Scrum Master or Agile Coach, an optimising goal is gold as it gives you a means of calling out what is currently out of alignment with the agreed goal. Also a more objective means of deciding between target structures, methods, practices, behaviours etc. than what people are most comfortable with (usually involving the least change and benefit) or what is in an individual’s localised interest (local rather than global optimisation). “Better” actually has a shared meaning.

In this workshop, we use role play to take you through the process of using optimising goals with leaders. Having done this with senior leaders for several years, we share tips on explaining the concepts, facilitating leadership workshop and exploring the implications of certain optimising goal choices. For example, what optimising goal would lead to DevOps/Team Topologies vs. what would lead to LeSS.

You will also share ideas on how coaches and leaders can use the chosen optimising goal to align the improvement efforts of every team and individual. This includes example perfection visions and an introduction to an organisational design model describing the management parameters that must be reshaped if the organisation is to be coherent and effective.

 
 

Outline/Structure of the Workshop

Part 1: Introduction to optimising goals

[5 mins] Quick intro to systems thinking and optimising goals using example of familiar systems and optimisations.

[10 mins] Explanation of optimising goals on cards to be used in the workshop.

 

Part 2: Role-play with case context

[25 mins] Group exercise playing roles: coach, sponsor, user, business operations manager, development manager, development team member, observer.

Each group is provided with multiple copies of one of a few printed case studies that describe a context differentiated in terms of some of the following.

Organisation’s mission, ownership and shareholder expectations/pressure, situation re Porter’s five forces, revenue relative to product portfolio, risk/reward appetite, organisational culture relative to archetypes, power distance, level of competition for skilled personnel, relationship between business and IT/R&D, belief about the nature of product development work, manager to value creator ratio, project vs. product focus, funding model, maturity of agile ways of working, beliefs about the scope of agile ways of working, current business strategy, organisational adaptability, leadership style, vision for the organisation’s future, change motivators.

Case study briefs also hint at differences in thinking between various roles to be role played.

Coach works with group to determine what their primary optimising goal is and the strength of agreement with it using an anonymous agreement scale.

[5 mins] Observer shares observations on the dynamics, effectiveness of the interactions. Group discusses what can be learnt from the experience and how they could use this in their work.

[10 mins] Whole workshop debrief beginning with pinning optimising goal selected to the case. Concluding with participants affinity clustering with case study closest to their context.

[5 mins] Electronic polls

Q1: Which optimising goal is explicitly or implicitly being pursued in your organisation currently?

Q2: Which optimising goal are you personally working towards?

Q3: What level of alignment/misalignment is there between what your and your org’s current optimising goal?

 

Part 3: Goals-based coaching and leadership tools

[5 mins] Overview of Galbraith’s Star Model as a means of making visible to leaders the breadth of inter-related changes required to pursue a substantially different optimising goal.

[5 mins] Participants browse a series of perfection vision posters, sticking a sticky note against items that they are believe are relevant for their organisation.

[5 mins] Exercise: Write on stickies things that are currently out of alignment with your answer to Q1 (what you believe is your org’s current optimising goal).

[5 mins] Affinity clustering and debrief.

Learning Outcome

  • Awareness of the power of systems thinking in guiding Agile change decision and continuous improvement.
  • Awareness of optimising goals commonly pursued in knowledge intensive organisations
  • Practical experience with a facilitated discussion of optimising goals with a (role-played) leader.
  • Awareness of the scope of organisational systems that typically require redesign in an Agile adoption.
  • Awareness of the role of a perfection vision in Lean-style Continuous Improvement including inspiring change and guiding all change decisions.
  • At least one specific aspect of the current organisational systems that the participant can raise as out of alignment with their potential optimising goal.

Target Audience

Change leaders including executives and transformation leads as well as the Scrum Masters and Agile Coaches who advise and coach them.

Prerequisites for Attendees

A basic understanding of systems thinking is desirable but not required.

A basic understanding of business strategy and management systems is desirable but not required.

A high level awareness of the organising principles in methods such as DevOps and Scrum are desirable but not required.

schedule Submitted 4 months ago

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