The Facilitator’s Guide to Virtual Conflict
The pandemic taught us many things – about our professions, our teams, ourselves... But it also exposed gaps in our workplace repertoire – not all of us were well-equipped for a virtual workforce and the unexpected challenges that came from losing in-person interactions. Conflict has taken on a new identity that requires a more rigorous understanding of virtual behavior and workplace empathy. In this session, we will take a deep dive into virtual conflict and discover facilitation techniques that empower empathetic mediation and steer conversations toward healthy resolution.
Outline/Structure of the Presentation
1.Purpose with Interactive Ice Breaker - 5 min
2.WIIFM (review the desired outcome of the 40 min session) - 2 min
3.What is Virtual Conflict? - 2 min
4.Causes of Virtual Conflict - 2 min
5.5 Dysfunction of a Team - 5 min
6.5 Behaviors of a Cohesive Team - 5 min
7.Virtual Working Agreements with Interactive Activity - 5 min
8.Take an Empathetic Approach - 5 min
9.Facilitation Techniques with Interactive Activity - 5 min
10.Closing Remarks - remaining time (3-5 min)
Learning Outcome
After this session participants will have a strategy for:
- Identifying Virtual Conflict
- Knowing how to formulate a game plan
- Being ready to facilitate through Virtual Conflict
- Supporting your Team, Peers, and Colleagues through Virtual Conflict!
Target Audience
Facilitators, Team Coaches, Scrum Masters, People Leaders, Change Agents, Team Members
Prerequisites for Attendees
- Participants should currently serve in a facilitative role or have a desire to take on facilitative responsibilities.
- Participants should have experience with fully or hybrid remote working models.
- The session will be highly interactive and movement throughout the room will be needed to gain the full outcome and benefit of the session.
Video
Links
https://www.linkedin.com/in/elisabethwhite/
https://www.youtube.com/watch?v=Y-DVzRe5eZw
https://www.cornerstoneagility.com/manager-or-leader/
schedule Submitted 6 months ago
Recent Activities
Call for Proposals CLOSED
Ended on Nov 18 '22 05:00 PM AEDT
IMPORTANT - PLEASE READ BEFORE SUBMITTING
Submission close date
Round 2 submissions must be submitted (not in draft) by 5pm AEDT on Tuesday the 15th of November.
Update: A temporary extension has been granted for in-progress submissions until 5pm AEDT on Friday the 18th of November.
Submissions are public
Upon selecting "SUBMIT PROPOSAL" at the end of the submission form, please be aware that your proposal will be publicly visible to all Confengine users. Also expect a tweet from @Confengine advertising this. This allows the community to upvote your submission.
If you have not finished your submission and do not wish it to be visible publicly yet, please select "SAVE AS DRAFT" and return to submit it before the close date.
Why submit a proposal?
- Credibility with agile practitioners. Reputation for quality content selected by a well-qualified programme committee.
- Visibility to the world’s largest agile community, Scrum Alliance members.
- Stepping stone to speak at another Regional Scrum Gathering or a Global Gathering.
About Scrum Australia
If you are not familiar with previous Scrum Australia events and what we envisage for the 2023 event, see the Scrum Australia website.
Session formats
- Experience report with Q&A 40 mins
- Interactive presentation 40 mins
- Interactive workshop 40 or 80 mins
Interactive presentation may be primarily a talk with slides or live drawn material. Our hope is that you will include at least a small amount of interaction e.g. anonymous poll, pair discussion.
Open Space sessions do not require submission through this process. Please bring your topics to the Open Space opening circle at the event.
Audience level
You can expect there to be a mix of experience levels at Scrum Australia from people starting out with Scrum and agile to experienced practitioners with many years of experience.
We encourage you to select the most advanced level that you believe would comfortably understand the material in your session from the following options. The assumption is that your session will be accessible to people with less experience than the level advertised.
- Beginner
- Intermediate
- Advanced
Breadth of topics welcome
We welcome topics that are far broader than Scrum and application context beyond software development. The material presented should however be compatible with a Scrum based agile environment and we encourage an explicit description of how participants could apply what they are learning to a Scrum based environment. For example, in a talk about the Kanban method you could spend a minute or two explaining how Kanban could be used within Scrum Sprints or be used as a portfolio wrapper for Scrum.
Tracks
There are four tracks to select from.
- Leadership and Culture
- Practices
- Agile Everywhere
- Product
Rowan Bunning
Sally Sloley
Jess Bates
