Agile helps you to deliver what’s valuable to the customer faster. You can capture, prioritize, communicate, and deliver that value with good user stories. In our experience, a major impediment to writing good user stories in the real word is a lack of example stories. We have created a set of games that incorporate 80 examples of good and bad user stories. The games are easy to learn, play, and teach so that you can experience good user stories in just a few minutes. Come play the games and then share them with your friends and co-workers!

Effective interactions, between product owners and designers and team members who develop and make those products real, are key to team, product and organizational success. It's reflected in the first value of the Agile Manifesto.

Still, one of the chief complaints, from both the product side and the dev side, is poor communication. The list of irritants includes: lack of clarity, lack of understanding, lack of time, lack of access, too many meetings, too much jargon, too many badly written user stories and too many people involved.

Communication isn''t the only obstacle, but it’s a big one - and it can be overcome with no cost or organizational disruption.

Regardless of the role we play on the team, part of everyone’s job is to create shared understanding. In this session, Marilyn, an experienced product owner and product manager, and Sue, a communication specialist and coach, will share their research about communication gaps in the product-development relationship and approaches that can close the gap.
Join them to explore tips and ideas to improve communication flow and help teams move from concept to cash.

NOTE TO TAC TEAM
Because we are doing some original research on this topic, I would like to include a co-presenter, Marilyn Powers, PEng, who, at the time of posting, is not yet on confengine. Info about her is available at https://www.linkedin.com/in/marilynpowers

Here is more biographical info about Marilyn:
Marilyn has more than 10 years experience bringing products and services to market as a Product Manager. As a licensed professional engineer, she has experience working in a variety of fields, from manufacturing to operations to simulation to SAAS software. Currently, Marilyn is a Product Manager at D2L, a leading Ed-tech company, where she works closely with Product Owners, Dev teams, Designers, Senior Leaders and many other stakeholders to deliver quality software tools to educational institutions and corporations who value learning and development. Her expertise is creating shared understanding between diverse groups, be it external customer advisory groups or internal stakeholders.

Previous presentations or workshops
Marilyn has presented at a variety of conferences over the past 20 years, the career highlight of which was a live demo on the main stage keynote at the D2L Fusion 2016 conference. Other conference presentations included Online Learning Conference ( New Orleans, LA 2017), Fusion (2015, 2016), Learning Impact Leadership Institute (San Antonio, TX 2016), Industrial Engineering Student Conference (Kitchener, 2016), ModSim World Canada (Montreal, 2010), Montreal Neurological Institute Day (Montreal, 2009), McGill University invited speaker on Haptics (Montreal, 2006). Prior to these presentations, Marilyn was an Instructor of Engineering at Mount Royal University in Calgary, AB.

If your organization is interesting in Agile transformation for technology, then you should also be looking into Agile Marketing.

Think of your organization like a car. Two wheels which represent Technology, and the other two wheels represent Marketing. Even if you get the Technology wheels spinning faster, unless the Marketing wheels can spin just as fast, your car will be going in circles. Product and marketing go hand in hand when it comes to deriving value from your respective markets.

As we all know, one of the major keys in Agile is the tightening of the feedback loop. This is why we want shorter sprint cycles, smaller batch sizes, and strive to continuously learn. When it comes to building products, it's the marketing team's job to test the market, size the market, segment the customers in the market, and just generally derive value from the market. But the problem is, most modern organizations are using waterfall-like operating models to run their marketing teams which hand-cuff talented marketers from surfacing new insights.

Marketing departments are still using waterfall processes because only up until a few years ago, digital marketing was a brand new concept. Large organizations used Print, TV and Radio advertising in their marketing campaigns, which by nature were not trackable. Campaigns were planned well in advance, usually at the start of a new financial year, and themes, content and messaging was approved then too. Because of the lack of trackability, marketing was always considered a cost-centre. Today that has changed.

Marketing is now quickly being understood as a revenue-driver. New tools are allowing us to track digital campaigns like never before imagined, everything and anything can be attributed to even the most minute detail. Because of this marketing focused companies are able to confidently say that for $(x) of marketing budget input, they are getting $(y) of revenue from customers. This is catapulting Marketing teams to the top of the business group food chain.

In this session we will discuss the need for Agile Marketing and why marketing should be the focal point for your organization's business agility transformation (hint: it's because marketer's own the customer journey). More importantly, this session will actually dive into the details of how a marketing team would implement Agile using the four stages of the Growth Marketing Lifecycle (GMLC).

Marketing needs lean and agile processes for many reasons, but here is a summary of the top four points we will cover in detail during the session:

1. Transparency: CMOs are feeling the pressure to prove their budgets.

2. Recyclability: How marketing backlogs are actually recyclable, giving you more bang for your transformation buck.

3. People Investment: Mimicking the skills of the "unicorn" growth hacker through a cross-functional team gives you Voltron.

4. Continuous Learning: Because today's digital marketing campaigns are so deeply trackable, the learning we can gather from these campaigns is unprecedented.

How does a marketing group get started with agile?

There is a four step marketing lifecycle that the audience will walk through with the presenter. It's called the Growth Marketing Lifecycle (GMLC) and it follows four steps:

1. Goal Orientation: This is where we visualize the marketing team's Funnel Map (similar to a Story Map used by IT teams).

2. Ideation: This is where we develop the backlog of "growth stories".

3. Execution & Deployment: Using the scrum methodology to sprint on work items.

4. Optimize: We look at growth stories that show signs of life, and double-triple down on them in future sprints.

This session was developed and will be delivered by Ahmad Iqbal, an Agile practitioner and coach. Ahmad has lead the development and marketing of over 4 technology products, and trained over 500 practitioners in Agile Software development and Agile Marketing. Ahmad has implemented this framework successfully at two major Canadian organizations, one major insurance company and one crown corporation.

NOTE: This presentation will have an interactive app provided to all participants which will allow them to follow the content on their mobile devices.

Although self-organizing teams are crucial to carrying out a successful Agile transformation, organizations that implement Agile at scale invariably realize that the introduction of such teams forces the organization to re-engineer numerous aspects of its operating philosophy. In particular, various management layers are often removed. The individuals in these layers are routinely re-purposed or laid off.

This talk highlights the approaches I used as an Agilist in various organizations to help people in different roles on their journey of transitioning into the world of Agile. Specifically, the talk will focus on 5 key roles: Project Managers, Product Managers, BA Managers, Development Managers, and QA Managers. It will provide insight into how managers can effectively transition to some of the new Agile roles, or redefine their existing role to effectively fit in an Agile world.

The emphasis in this talk is on pragmatic strategies for managers that are struggling to find their place in this new Agile world. Armed with these strategies, participants will be able to effectively adapt to the Agile transformation, as well as discover potential new career paths for themselves and for the individuals reporting to them.

We all know how people use design thinking to create better products and deliver delightful experiences to our users. However, design thinking can be an excellent tool to use for organizational change. In the case of organizational change, our product is the change that we are trying to drive, and our customers are those people who are impacted (internally and externally) and have to live with that change. In the same way that design thinking puts the user front-and-centre for products, it can be used to put people in the organization front-and-centre. In this talk we will discuss how design thinking works and, as a case study, how we have applied it at Scotiabank to help drive adoption of the Bank’s NPS customer insights into building solutions that serve our customers. In that program, previous internal processes were ineffective in pushing relevant data to delivery teams at the right time. Using a Lean or Agile approach would have provided some benefit, but taking a design thinking approach uncovered an array of useful insights to make the whole process more purposeful. Learn from this example to explore how you might incorporate design thinking to drive greater effectiveness and relevance for your team’s body of work.

What if your team could share new ideas and make unanimous decisions in minutes?

Agile teams need to create and agree on many things such as a definition of done, a sprint plan, and what changes they’ll try in the next sprint based on the most recent retrospective.

How often have you participated in a meetings where few decisions were made? Or where the the loudest person in the room made most of the suggestions and dominated your team’s decision making?

In this interactive workshop, we will practice coming up with new ideas using everybody’s suggestions and making decisions that the whole team agrees on.

Learn and practice techniques such as Fist-of-Five, Decider Protocol and Resolution Protocol and Shared Visioning with Lego.

Make group decisions faster, more aligned with the whole team, and more likely to result in follow-through.

Does your company do performance review?

Since the goal of all for-profit companies is to make profit, how effect is performance review in actually contributing to your business goal?

In this session, we will go through some activities to explore the hidden side of performance appraisal process, along with some story-telling and discussions on our perspectives.

Last but not least, there will be some suggestions on things that we can do in place of the traditional performance review.

If you want to unmask the mystery behind performance review
If the current performance appraisal process is one of your pain points, or
If you have experience and stories to share with us regarding performance evaluation, then come to this session and let's have a conversation

Last year, I was at an Agility Day in New Jersey for my company (ADP). During this day of fun, we uncovered and created new ways of improving retrospectives and new retrospective activities.

You don't have to always do "Start, Stop, Continue" or "Pluses and Deltas". There are plenty of activities that are more creative and more joyful for teams and groups!

In this workshop, we will follow a powerful technique to brainstorm ideas, filter down to the best ones, and then try them out on each other to uncover new and more effective retrospective activities. Come prepared to contribute to a new group of retrospectives!

We will go through a divergent process, and emergent process, and a convergent process in creating our new retrospective techniques. These and other powerful techniques will be utilized from the book Gamestorming to harness the power of the participants to create powerful and useful retrospective activities.

Most important factors in any Agile transformation are the ability to react and change quickly, which are most often associated with startups than large enterprises. To really win and transform an organization there are core elements that need to be mastered and executed at the culture level. We will cover these elements and provide you real use cases where transformations both succeeded and failed to meet their potential to prove the relationship.

When Agile first came on the scene it was premised around putting the customer first. But, over the years its focus has evolved and the general perception of Agile today is that it’s mostly a tool for delivering software. Agile’s original focus was mainly on developers and testers, but it never really contemplated design thinking as a discipline. Design thinking, which has been around for decades but is only recently having its ‘moment in the sun’, compliments agile beautifully in that it focuses on trying to solve the right problems for the right people. Design thinking allows us to iterate and test assumptions before too much coding and production-readiness is done, which helps ensure the team is investing in the right things at every stage. It really provides a focus on innovating rather than simply burning down a backlog. In this talk we will discuss different ways to incorporate design thinking into the agile process. You will learn how to yield benefits from bringing these two practices together – most importantly how to best serve the users of the product or service you are delivering. At Scotiabank, we’ve been using these fantastic tools in combination for over a year. It is a journey, and although we haven’t completely solved everything yet, there are a lot of lessons we have learned that can be applied elsewhere.

We are about launch our latest feature to the eager public, when suddenly we get the call all developers dread: The Site is down! Our business is pressuring us to quickly come back up, but we can’t even find the problem! We pick up the red phone and call Karen, "The Site Whisperer." She calmly spends five minutes typing, and announces that she found the problem, and everything is back to normal. Where would we be without Karen? How can we get these skills on the rest of the team, so anyone can work the magic she does?

It turns out that troubleshooting is a learnable skill. Join Shawn as he explores the Science of Troubleshooting. This workshop will examine what is happening during effective problem solving. It will examine types of scientific reasoning, and explore how we are using them to solve problems, sometimes without even realizing what we are doing! Participants will see how, by using scientific reasoning and experiments to build and test hypotheses, they can greatly increase the effectiveness of their troubleshooting and debugging. By making the process explicit even consummate problem solvers can improve how they approach and solve problems. Using the awareness gained attendees can guide others to improve their problem-solving skills.

Many organizations flatten management structure when they transform to agile. It soon becomes obvious that important activities done by managers are still needed.  A community can fill these gaps. They can provide morale, governance, learning, and mentorship, recruiting and hiring, mutual support, coordination, sharing, innovation and more!

Unfortunately few companies manage to create a strong community. Even fewer empower that community to fill these gaps. This means they are missing the ultimate benefit of community: a strong, empowered community can transform the organization itself!

Join Shahin and Shawn in this interactive session to explore communities in organizations. Examine the benefits of building great communities. Learn how to spark the community, and how to support it as it evolves. Hear stories of communities empowered to improve the organization. Learn how to make a community into a driver of positive change.

How do you coach leaders in an agile transformation? How does coaching this group differ from coaching on an agile team? How do you coach Leadership as their peer? Agile is always thought of as being ‘down in the delivery layer’ of organizations. But, for us to be truly successful in embracing agility, we need to be more inclusive of all decision makers in the organization. That starts at the top. There are lot of cultural elements and tools that need to be changed across the organization. This requires dedicated change agents to be positioned within the environment of senior leaders to help them embrace agility in their everyday and strategic decision making. Most people want to do the right thing – it’s all about coaching so that, in the moments where our intentions and our decisions are tested by the status quo, we can help our leaders evaluate their choices. This means being a constant influencer, mirror and educator. And, it means sometimes you have to let things go. Successfully coaching leaders through agile transformation requires very purposeful influencing. In this session, we will discuss how to help bring senior leaders along an agile change journey as well as the primary challenges you are likely to encounter along the way and proven mechanisms to help you push through.

People are generally not great at understanding abstractions or novel ideas when we’re first exposed to them, but we’re pretty good at deriving abstractions or concepts given enough concrete examples. Including examples in requirements (whether that is by user stories, specifications or something else), will help teams understand the purpose of a requirement and lead to creative solutions.

Join Chris and Shawn in this interactive session, as they demonstrate why including examples is useful and what makes an example effective. Learn how adding a few examples can help illuminate the purpose of a requirement and how it helps start conversations into unexplored areas. Learn about the various tools and frameworks that support automating examples. See how team members and stakeholders can work together to develop examples that can lead to unexpected solutions.

You bring a team together, give them some work, and yet they don't meet the organization's or manager's expectations. They fail to deliver, fail to jell, and fail to perform. Why? Before a team can be high-performing, they must first come together as a team. Come get real world, specific ideas on how to properly kick off a team, setting them up for success for themselves, and the business.

Some projects are doomed to be waterfall. Doomed to incremental delivery, struggling under the mass of requirements documents, reporting and vendors.

Or maybe not. Maybe, just maybe, with a nuanced approach you can defeat the Project Management Ogre Office and their unreasonable demands, deflect the persistent challenges from executives and succeed in using Agile in a non-agile environment or project.

Big data is in high demand. More and more companies are recognizing that they have a vast wealth of information locked away in disparate databases and proprietary systems. How can an agile delivery model help when the constraints are all waterfall, and not terribly interested in helping?

This session will explore a couple of case studies from health care and banking to showcase the techniques that can be utilized to succeed in a waterfall environment.

Join a panel of Agile Coaches for a discussion as to what we've seen, both the good and bad, in organizations they've been coaching. And, what you can do about it, no matter where you are in your organization. Plus, bring your own questions to ask this panel, and take from the experiences of coaches including Mike Edwards, Chris Chapman, Shawn Button, Tom Sommerville, Dave Dame, and Sue Johnston.

I hear it all the time in my work: “That’s nice in theory, but it’s not possible to do that here because .” Or perhaps it’s “There’s no way I could do .” Whatever the story, whether in a personal or corporate context, people tell me all the time how a change is not possible. Here’s the secret though: when we approach a problem from a place of being impossible it becomes a self-fulfilling prophecy.

Leadership is one of the most complex and potentially rewarding things you can do in life. Leading for Change starts with seeing your own fears and stories, and choosing to move past them. In this session, we will be working together to confront a fear almost every one of us has. What you will come to learn is that it’s possible to write your story your way, and not be controlled by them. When leaders learn to confront their fears, their impact goes far beyond what they and those they lead thought of as possible.