Systems Entry: Creating a Super Setup
Let me guess - you’re in an agile coaching engagement right now with no clear agenda or timeline for the coaching. You hang out at the back of team meetings and try to add value by interrupting with powerful questions. There's no apparent rhyme or reason to your interventions and the team is making little progress. You’re kind of just...there. After a while, no one really knows why, and everyone, including yourself, wonders when you’ll leave.
Sound familiar? Don’t worry! This unfortunate occurrence is extremely common for new and experienced agile coaches alike. In this session, you will learn to identify your current coaching approach and how to use systems entry to break out of unhelpful patterns once and for all.
Outline/Structure of the Workshop
- Introductions - 2 mins
- Exercise - 5 mins
- Introduce five common coaching patterns (the couch surfer, the mother hen, the team member and the navy seal, the super coach)
- Participants identify with one of the patterns
- Show of hands - where is everyone at?
- Why systems entry is the most important skill for an agile coach - 3 mins
- Teach the following six-step systems entry strategy
- Clarify which system(s) you’re coaching - 3 mins
- You’re coaching a team (system), not a group of individuals.
- Decide which system(s) you are coaching
- Coaching parallel systems is OK. Embedded systems is a conflict of interest.
- Align the sponsor and the client system - 2 min
- You’re not representing your sponsors' goals, you’re representing your clients. If your sponsors' goals are important then the first system you coach is the two of them together.
- Get agreement that they are your client, you’re serving their agenda and agree on how information will be shared between the client and sponsor.
- Ask for permission - 3 min
- Ask them what their goals for coaching are and how they will measure progress
- Ask for permission to do an assessment
- What to do if they say no
- Assessment - 3 min
- Observation, survey, team interview and one-on-one interviews
- Coaching Plan - 3 min
- Create a coaching plan and present it back to the team and mirror back the assessment. It's their agenda but it's your plan!
- Create a coaching agreement - 3 min
- Teach the Superheroes Academy Coaching agreement
- Closing - 2 mins
- Identify your current coaching approach.
- Recognize that systems entry is the most important skill for an agile coach to have.
- Create a systems entry plan to use with your team.
ScrumMasters and Agile Coaches