Case Study: Scrum for Infrastructure Operations /Support Teams

Can we think of using Scrum for Infrastructure Operations & Support teams?

Well, the most common thought will be to use the Kanban flavor of Agile for these kinds of projects. And yes, this is the most suited one which can be used along with the ITIL practices. In infrastructure domain, there are not many organizations which are using Agile as it is not easy to implement the Scaled Agile framework /Scrum as the nature of work is more from the operational perspective as compared to the product development space where the focus is on knowledge work.

Here in our organization we have tried and experimented on using scrum to create an agile organization that relentlessly automates, simplifies and engineers solutions that efficiently support growth and enable to accelerate innovation.

In this talk, you will understand how we have used Scrum and lean thinking to achieve the above mentioned agility goals.

Visualization of the basic work through the technique of value stream mapping (VSM) helped in deeper understanding of the process and identification of bottlenecks or wastes (any non-value added activity) for elimination

It helps the team to visualize the workflows which enables the team to focus on out-of-the-box thinking and innovative techniques to improve lead times of their processes.

Implementation of the scrum ceremonies to deliver the value.Help in establishing the agile mindset at the leadership level and the team level.


Outline/Structure of the Presentation

  • Need to opt for Agile/Scrum for the Operations/Infrastructure Project.
  • Implementation Plan-Governance Board/Cohorts of Scrum Teams
  • Deep Dive session on Agile/Scrum,Value Map streaming, Backlog Creation, Tools etc.
  • Value Stream Mapping will be covered as part of it.
  • Examples on the Success Metrics achieved.

Learning Outcome

Providing an audience with the perspective of using Agile/Scrum for Infrastructure /Operations projects

Target Audience

Agile Coaches, Agile Practitioners, Scrum Masters and Product Owners

Prerequisites for Attendees

Having a prior knowledge on basics of Agile/Scrum

schedule Submitted 7 months ago

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  • Peter Stevens
    By Peter Stevens  ~  6 months ago
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