Toxic behaviours in a Team cause damage to the Team. Affecting their performance, causing high levels of stress and demotivation. Conflict Navigation is one of the biggest challenges within the Teams. Can you help them to overcome this challenge? Are there any antidotes?

When a Team member shows a toxic behaviour, how the Team reacts to it? Can we educate the team and help them as a System to overcome these challenges? As a Scrum Master or a Coach, our main mission is to help out teams to be their better selves. By the end of this workshop, you should be able to help your team to be better prepared to deal with conflict.


Outline/Structure of the Hands on Session

This session will be interactive,

This session can also be only 45 min if excluded the highlighted parts

10min - Education about toxic behaviour

30min - The Team Toxins Grid - a Coaching Exercise from ORSC - Organisational & Relationship Systems Coaching

30min - Active Listening exercises and Basic Coaching skills

15min wrap and Q&A

I’m an ORSC (Organisational & Relationship Systems Coaching) Practitioner and would love to run the workshop.


The Team Toxins Grid - Is a coaching technique to help the people better overcome the challenges with behaviours that cause demotivation, frustration, etc.

The exercise is also about understanding the behaviours we face at work may not be a personal attack or triggered by the individual.

In fact, they can help to break the cycle and contribute to better ways of working. The attendees will come out of the exercise with some conflict management techniques.

Learning Outcome

Learning objectives: During this session, the attendees should be able to identify toxic behaviours and learn about the antidotes and How can they help the Team to better navigate conflict.

Also, will be able to come out of the session with some basic coaching skills and awareness for Non Violent communication and how it can help to create a better work environment.

Target Audience

Preferential - Scrum Masters / Agile Coaches

Prerequisites for Attendees

No prerequisites are needed

schedule Submitted 1 year ago

Public Feedback

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  • Saket Bansal
    By Saket Bansal  ~  1 year ago
    reply Reply


    We have sent you the talk acceptance email, please accept the talk by responding to that email,  It will allow us in announcing this talk.


    • Saket Bansal
      By Saket Bansal  ~  1 year ago
      reply Reply

      Thank you for clarifying review members doubts, as you know 90 min session mean participants have to leave two sessions which are happening in parallel. Our objective is to ensure that communication of the value of session is clear so attendees can make the decision with ease. 

      I will work with review group to get this closed soon. Thank you.

    • Peter Stevens
      By Peter Stevens  ~  1 year ago
      reply Reply

      What does ORSC mean? Perhaps spelling it out would be helpful.

      • Raquel Silva
        By Raquel Silva  ~  1 year ago
        reply Reply

        Hi Peter, 

        Thank you for reaching out.

        ORSC is Organisational & Relationship Systems Coaching, if you interested you can have more information on  I'm a Systems Coach since May 2018. 

        Let me know if there is anything else I can help 

        Looking forward to hear from you 



        • Peter Stevens
          By Peter Stevens  ~  1 year ago
          reply Reply

          Boa tarde, Raquel, Thanks for the quick response! The issue is here:

          30min - ORSC Exercice [sic] The Team Toxins Grid

          If the participant doesn't already know what it is, why should they be interested in it?

          • Peter Stevens
            By Peter Stevens  ~  1 year ago
            reply Reply

            I just realized you mentioned it in the outline afterwards. Maybe you could rephrase it, so the line is understandable to someone who doesn't know what ORSC is.