Emotional intelligence in Scrum
3 roles, 5 events and 3 artefacts.
What's so significant about these?
Well, Scrum operates on these 3 gears and communication is the fuel which ensures a smoother run of the Scrum vehicle.
While face-to-face Communication is encouraged in Agile, communication coupled with emotional intelligence is a key success factor for a scrum team. While scrum emphasizes time boxed events and active participation of all roles in them, it is important that every team member has clear understanding of what is being communicated and how it is being communicated in every event and during the sprint execution.
This session intends to take a deep dive into the advantages of being empathetic which results in building the relations and establishing trust among the people.
Outline/Structure of the Presentation
In this session would like to share some personal experiences from Scrum teams I worked with in the below areas
1. Communication barriers in scrum events/artifacts (10mins)
2. Does empathy applies only for the clients or is it across everyone that we interact with? (10mins)
3. Ladder of Inference (10mins)
4. How Scrum masters can enable effective communication across scrum roles (5mins)
5. Communication Myths usually scrum teams have during the execution (3mins)
6. Sharing few real time conflicts arising due to communication gap (5mins)
1. Importance of being empathetic within the team along with the external customers
2. Improved collaboration within the team members by understanding each other’s perceptions
3. Highly engaged team with improved bonding and trusted and respectful environment.
Product Owners, Product Managers, Scrum Masters, Agile Coaches, Executive Leaders, Engineers, Architects, Development teams.