Role of Agile in Institutionalization of User Experience and Design Thinking

Working in a Offshore R&D Captive always is challenging considering the "Factory" mindset of development team. Lack of domain knowledge and the user often elevate problems as the acceptability of the solutions provided is hampered and this causes a lot of rework.

I and my colleagues (initially just 2 of us) tried to explore this problem and bring in a more "Product" centric mindset by helping projects in User Experience and Design thinking aspects. Business, Technology and Design being the key constituents of a successful enterprise, we decided to strengthen the Design aspects as we were doing fine in the other two.

We explored this area using online webinars, professional training and certifications and a lot of hands on activities which helped us apply these techniques to transform the way in which we now approach our development.Integration with Agile principles have brought in various Operational benefits for us. Although this is just a start to a long journey of Ux , We (now a group of 8 colleagues) are proud to say that we are in the right direction to institutionalize Ux not only in our business unit but also trying to collaborate with other groups within the company.

"Institutionalization of Ux within the organization is a phrase coming from Eric Schaffer (Human Factors International) who also has a book with this this name, is the transformation of an organization by bringing in the user centric aspects in the product development process.

 
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Outline/structure of the Session

1. Research findings

2. Approaches

3. Best practices

4. Results

Learning Outcome

Kickstart to people/ organization who might be facing similar problems and wish to institutionalize Ux.

Target Audience

Software Professionals

Prerequisite

No prerequisites.

schedule Submitted 8 months ago

Comments Subscribe to Comments

comment Comment on this Submission
  • Shijo Paul
    By Shijo Paul  ~  8 months ago
    reply Reply

    I like these aspects of the submission, and they should be retained:

    • UX is an important factor deciding the success of a product and getting on board with this will be useful for the conference attendees.

    I think the submission could be improved by:

    • Cover the formal processes and scientific principles in UX, including Cognitivie Science, Human factors, Psychology. Also cover some basic UX principles.
    • Clearly call out the connect with Agility.
    • Chaitanya Inamdar
      By Chaitanya Inamdar  ~  7 months ago
      reply Reply

      Thanks for the comments. I will incorporate these aspects.

  • Vishal Prasad
    By Vishal Prasad  ~  8 months ago
    reply Reply

    I like these aspects of the submission, and they should be retained:

    • feels like a success story, relevant to the theme and track, but I need more details to evaluate.

    I think the submission could be improved by:

    • what does institutionalised UX mean exactly?
    • slides or videos to support your idea
    • define "we" and "organisation" please
    • Chaitanya Inamdar
      By Chaitanya Inamdar  ~  8 months ago
      reply Reply

      Thanks for the suggestions, I have updated the proposal. Slides are also shared.


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