A Federal Government Shared Service Success Story: Buyandsell.gc.caKen McMillan, PMP, CISSP, ITIL, MIPIS, PCIP
schedule 7 months agoSold Out!
Phoenix, the federal government’s pay modernization initiative, aptly illustrates the federal government’s challenges with successfully deploying shared services. Phoenix, Shared Travel Services, and the Government of Canada Marketplace demonstrate that traditional waterfall project management coupled with an excessive emphasis on specifications can exacerbate risk and produce less-than-ideal results.
On schedule and on budget, Buyandsell.gc.ca began hosting the Government Electronic Tendering Services on June 1 2013. The shared services offered on Buyandsell.gc.ca help more than 80,000 private sector suppliers and buyers representing more than 90 federal departments and agencies to focus on doing business, instead of figuring out how to do business. Buyandsell.gc.ca hosts more than 1 million page views per month.
Buyandsell.gc.ca constitutes a series of successful transformation projects. These projects are a possible template for transforming government services to citizens. However, in the Buyandsell.gc.ca case, leading stakeholders never considered transformation their goal and at no time was their work managed as a transformation project.
Buyandsell.gc.ca is the result of an iterative process of discovery. The team asked open questions and was open to all possible answers. They eschewed traditional requirements definition and delivered incremental improvements guided by a strategic intent: to improve the user experience of tender management. By allowing tender creators and consumers to validate the improvements via real systems, and by accepting a long-term process of continued short-term iteration, a transformed system was made operational. That system is built upon loosely coupled foundation (platform) components that can be added to in order to deliver additional services without impacting Buyandsell.gc.ca itself.
While this approach remains unfamiliar to many in the federal government, it is based upon Agile methodologies widely used in the private sector. These techniques present a lower risk than the waterfall project management approach (the National Project Management System) traditionally use for federal government projects.
This presentation summarizes key Lessons Learned in the conception, design, implementation, and delivery of Buyandsell.gc.ca. It references best Agile practices in relation to its achievements.
Embracing Vulnerability - Exploring WellbeingMarie-Christine Legault
schedule 6 months agoSold Out!
My experience report is based on many years of collaborating with PEOPLE....and learning how to really collaborate better.
Being authentic is a place I dial into when I am true to myself. It's about the choice to show up and be real. This allows vulnerability to be present and it's a choice we can make every day.
I call it being honest - with ourselves and with others.
This experience report will step beyond traditional Agile Values ... and share what I discovered with clients, global organizations and the United Nations - the presentation/experience report has (ups and downs) -
Let's explore useful learnings about agile and human techniques to help participants gain insight and develop important skills with the people and the teams you encounter - let's explore wellbeing!
I was at Agile2016 in Atlanta to present this year an experience report about Agile Marketing - the most important outcome from this conference for me - was the number of people who wanted to talk to me after my presentation about:
Vulnerability, happiness, trusting ourselves, wellbeing, speed to market and how to talk to clients, clients -clients!!
This talk is centered around client servicing, client solution making, relationship development stages and collaborative drivers.
Marie-Christine’s personal hands on client experience and project management will provide participants a unique outlook on process, and discover how to bridge the gap between PEOLE (client, executives, stakeholders, teams) and the business. It’s a fundamental shift in mindset. Instead of focusing on what you can sell or deliver, the focus is shifted to what are the needs while leveraging rapid iterations for maximum output and trust.
Few of us consciously choose vulnerability.
Why? The stakes are too high.