From dysfunction to cross-function in 8,593 easy steps: Team building at the CBC

When it comes to scaling Agile, there is no one size fits all solution. Frameworks like Scrum and XP prescribe roles, events, artifacts, and rules that make it very clear how interaction should take place within a team. When we begin to add more teams to the mix, communication between teams becomes more complex. This complexity threatens to reduce our transparency and damage our culture. How can we share information, build our culture and work together, all while keeping with Agile values?

During this session Sam Lightowler and Jade Stephen will take an in depth look at the successes and failures of CBC Digital Operations when it comes to cross-team collaboration and information sharing. We will discuss what meetings and techniques have helped us build a one-team-one-product mindset, a sense of community, and a culture of Collaboration, Learning and Improvement. We will also discuss what we have tried in the past and how learning from those experiments helped us evolve into the agile-friendly and unified team that we are today.

 
 
 
4 favorite thumb_down thumb_up 4 comments visibility_off  Remove from Watchlist visibility  Add to Watchlist
 

Outline/structure of the Session

We will walk attendees through the following questions, illustrating each point with stories, experiences and video clips from our real life team interactions in Digital Operations at the CBC.

  •      Who are Digital Operations and what do we do?
  •      What are the side effects of poor cross-team collaboration?
  •      How have we failed in resolving cross-team issues in the past?
  •      What we are doing now and why does it works?
  •      What does the future look like?

Learning Outcome

Participants will learn:

  • Why Cross Team Collaboration issues should not be ignored.
  • What the CBC’s Digital Operations team has tried to encourage cross team collaboration, and why it failed.
  • How CBC’s Digital Operations team used core values to improve our culture.
  • Which meetings the CBC’s Digital Operations team has employed to encourage cross team collaboration.
  • How and why we do a shared review and daily scrum.
  • Tools our teams use to balance autonomy vs. interdependency, and gain alignment.

Target Audience

Anyone who leads or participates in an Agile team in an environment where multiple teams must work together to accomplish their goals.

schedule Submitted 9 months ago

Comments Subscribe to Comments

comment Comment on this Proposal
  • Cherifa
    By Cherifa  ~  7 months ago
    reply Reply

    Found the case very weak!! How can you make it stronger by helping the audience to understand how you handled the culture part of the transformation. In addition, There is nothing that helps me understand how the team building happened. Please do make changes so I can give you a vote if comments addressed

    • Jade Stephen
      By Jade Stephen  ~  7 months ago
      reply Reply

      Hi Cherifa,

      Please note that the slides and video provided are not from the proposed talk, but samples of a previous speaking engagement that Sam participated in. During our talk we do go into the changes that were made to change our culture, as well as various techniques that we use to ensure that cross-team collaboration here at the CBC. We have not previously given this talk, but will be giving it on November 14th at the Toronto Agile Community Conference.

       

      Thank you!

  • Cherifa
    By Cherifa  ~  8 months ago
    reply Reply

    Hello

    The learning outcomes are not very clear. People do not learn from ideas but rather from experience sharing in terms of what worked in certain situation and what did not work. Please expand on what's in it for someone who wants to learn from your team building tips.

    • Jade Stephen
      By Jade Stephen  ~  8 months ago
      reply Reply

      Hi Cherifa,

       

      Thank you for your feedback. We have made some adjustments that I hope will make our learning outcomes more clear, but would be happy to clarify further if you think it would help.

      Thanks!


  • Liked Chris Murman
    keyboard_arrow_down

    Things Are Broken: A Case Study In Moving Tooooooooo Fast

    Chris Murman
    Chris Murman
    schedule 9 months ago
    Sold Out!
    45 mins
    Case Study
    Intermediate

    “Move fast and break things.” — Mark Zuckerberg

    Mobile is no longer a hobby for companies. In that world, speed is the key. My company embraced the principle of “welcoming changing requirements, even late in development.” It’s allowed us to grow, and we have accomplished some amazing things.

    It’s also caused some challenges for teams. They felt the pain of this pace, and our clients were frustrated by delayed releases.

    This presentation describes a 3-month case study I ran to measure things like team communication, productivity, and quality while implementing Scrum for the first time. The results were convincing, and allowed us to learn what happens when you value speed more than anything else.

    I hope you’ll join me in seeing how we learned to work smarter instead of harder.

  • Liked Maurizio Mancini
    keyboard_arrow_down

    How to Reboot your Agile Team: The Secret Sauce!

    Maurizio Mancini
    Maurizio Mancini
    Martin Lapointe
    Martin Lapointe
    schedule 10 months ago
    Sold Out!
    45 mins
    Talk
    Intermediate

    Why do so many organizations struggle to put in place mature Agile teams that can apply proper Agile principles and deliver awesome products? Some people will say, “Agile is hard” as an excuse to not do Agile or to become frAgile. Well we think we have developed the “Secret Sauce” to rebooting any Agile team that just doesn’t seem to be maturing and we want to share it with you!

    If you are thinking of scaling Agile across a large organization, then this talk is a must to attend to help ensure your teams have the right foundation. Organizations wanting to scale Agile must have a solid foundation of mature Agile teams who embrace the Agile values and have the right Agile mindset.

    Over the years, as we have done Agile transformations in different organizations, we have seen common patterns that keep repeating. The most common pattern we found in our experience is that teams are frAgile. Too many either pretend to be Agile or don’t even know Agile is not a methodology, so organizations question the value of using Agile.  Very often the confusion and frustration that comes with thinking that a team is Agile when they are not Agile, brings people right back to their old habits of command and control. Creating successful mature Agile teams is not sorcery, you need to discover the secret sauce!

    In this talk, we will reveal our secrets on how to create a successful Agile-Scrum team in 5 sprints. Attendees will learn how we applied our secret sauce as we experimented with more than 30 teams and we refined the know-how. This recipe has proven to be successful in different organizations and teams delivering different types of products. Our Creative-Destruction approach goes through a human change process we labeled The Intervention Plan. The 5 steps are:

    • Step 1: Run in the rain
    • Step 2: Thunderstruck
    • Step 3: Cry over the M&M’s machine
    • Step 4: Open-up and look at the sun
    • Step 5: Removing the training wheels

    And by using these 5 steps, attendees will discover the 5th Agile value!

  • Liked Jesus Mendez
    keyboard_arrow_down

    Behind the scenes of retrospectives

    Jesus Mendez
    Jesus Mendez
    schedule 11 months ago
    Sold Out!
    90 mins
    Workshop
    Intermediate

    Ben Linders said: "if you want to solve the problems that you are having, and deliver more value to your customers, you have to change the way you do your work. That is why agile promotes the usage of retrospectives: To help teams to solve problems and improve themselves!" 

    In this workshop I will walk you through the reasons, concepts, phases, tips and tricks of agile retrospectives and everything that happen behind the scenes. We'll share the space and learn together how to make this event a great one in a practical, engaging, fun and interactive manner.

    Are you ready for the challenge?  

     

  • Ken McMillan, PMP, CISSP, ITIL, MIPIS, PCIP
    Ken McMillan, PMP, CISSP, ITIL, MIPIS, PCIP
    schedule 9 months ago
    Sold Out!
    45 mins
    Experience Report
    Executive

    Phoenix, the federal government’s pay modernization initiative, aptly illustrates the federal government’s challenges with successfully deploying shared services. Phoenix, Shared Travel Services, and the Government of Canada Marketplace demonstrate that traditional waterfall project management coupled with an excessive emphasis on specifications can exacerbate risk and produce less-than-ideal results.

    On schedule and on budget, Buyandsell.gc.ca began hosting the Government Electronic Tendering Services on June 1 2013. The shared services offered on Buyandsell.gc.ca help more than 80,000 private sector suppliers and buyers representing more than 90 federal departments and agencies to focus on doing business, instead of figuring out how to do business. Buyandsell.gc.ca hosts more than 1 million page views per month.

    Buyandsell.gc.ca constitutes a series of successful transformation projects. These projects are a possible template for transforming government services to citizens. However, in the Buyandsell.gc.ca case, leading stakeholders never considered transformation their goal and at no time was their work managed as a transformation project.

    Buyandsell.gc.ca is the result of an iterative process of discovery. The team asked open questions and was open to all possible answers. They eschewed traditional requirements definition and delivered incremental improvements guided by a strategic intent: to improve the user experience of tender management. By allowing tender creators and consumers to validate the improvements via real systems, and by accepting a long-term process of continued short-term iteration, a transformed system was made operational. That system is built upon loosely coupled foundation (platform) components that can be added to in order to deliver additional services without impacting Buyandsell.gc.ca itself.

    While this approach remains unfamiliar to many in the federal government, it is based upon Agile methodologies widely used in the private sector. These techniques present a lower risk than the waterfall project management approach (the National Project Management System) traditionally use for federal government projects.

    This presentation summarizes key Lessons Learned in the conception, design, implementation, and delivery of Buyandsell.gc.ca. It references best Agile practices in relation to its achievements.

  • Liked Anthony P. Sheehan
    keyboard_arrow_down

    How Agile is leading the Digital Government Revolution

    Anthony P. Sheehan
    Anthony P. Sheehan
    Ryan Androsoff
    Ryan Androsoff
    schedule 10 months ago
    Sold Out!
    45 mins
    Case Study
    Intermediate

    Governments have typically been slow in adopting Agile principles. In 2014, the launch of the healthcare.gov product was generally considered a failure. At the same time, the Organisation for Economic Co-operation and Development (OECD) published a report recommending governments to implement Digital Government Strategies to bring them closer to citizens and businesses. Since then, the flurry of activities around Digital Government has accelerated and led to some very interesting organizations and initiatives such as:

    Agile methodologies - combined with user-centred design principles - are often at the heart of these Digital Government initiatives.  The timing has never been better to help governments accelerate the implementation of Agile principles, user-centred design and outcomes management to deliver better value quicker to citizens.

    Through this session, attendees will:

    • Better understand governmental constraints and why governments have typically been slow adopters of Agile principles
    • Learn about recent worldwide Digital Government trends and initiatives
    • Review approaches as to how agile methodologies can be applied in the context of existing Government of Canada IT project management frameworks
    • Discuss examples of Government Agile projects and products that have delivered better value quicker to citizens
  • Liked Mark Levison
    keyboard_arrow_down

    Agile Leadership Beyond the Basics

    Mark Levison
    Mark Levison
    schedule 10 months ago
    Sold Out!
    90 mins
    Workshop
    Executive

    You're a Manager or Executive not a ScrumMaster - what is the role of Leadership in an Agile Organization? You've seen the Dan Pink video on Motivation and are mystified as to how to help.

  • 90 mins
    Case Study
    Advanced

    Join a panel of experienced Agile Coaches for a discussion and Q&A of their experiences as coaches. Each of the panelists has a different background, and a unique journey into their role as an Agile Coach. Along the way, they've each built up a wide and diverse set of skills, from their careers, interactions, and experiences. 

    What have some successes been?
    How do we even define success for ourself, as an Agile Coach?
    More importantly (and hopefully more entertaining), will be some of the lessons learned... We'll explore what was tried, but had a surprising and unexpected outcome. 
    And, we'll discuss some of the ways experienced coaches continue to learn, share, grow, and develop everyday!

  • Liked Patricia Kong
    keyboard_arrow_down

    Scale, the most hyped term today, but really, how do you scale successfully?

    Patricia Kong
    Patricia Kong
    schedule 11 months ago
    Sold Out!
    45 mins
    Tutorial
    Intermediate

    Scrum is everywhere, with over 90% of agile teams using it. But for many organizations wanting to scale agile, one team using Scrum is not enough. Scrum is not enough. The Nexus Framework, created by Ken Schwaber the co-creator of Scrum, provides an exoskeleton to Scrum, allowing multiple teams to work together to produce an integrated increment regularly. It addresses the key challenges of scaling agile development by adding new yet minimal events, artifacts and roles to the Scrum framework. 

    In this talk, we introduce the Nexus Framework and how it, like Scrum, promotes bottom-up thinking with top down support in order to discover and emerge what works best for your organization. We will use case studies as examples to describe Nexus in detail showing how it works, how it is working, and what its strengths and weaknesses are. The audience will be taken through Nexus, its new events and the key role of the Nexus Integration Team.

  • Liked Jesus Mendez
    keyboard_arrow_down

    IT has embraced agility ... what about the rest of the business?

    Jesus Mendez
    Jesus Mendez
    schedule 9 months ago
    Sold Out!
    60 mins
    Experience Report
    Intermediate

    3.5 years ago Seedbox Technologies decided to embrace agile methodologies as its way to develop web based products, get them out faster, survive and thrive competition.

    It's all started in a traditional fashion:  external consultants were hired to teach employees the agile mindset and how to use agile methodologies like Scrum and Kanban when developing web based products. Project Managers got trained and became Product Owners, experienced Scrum Masters were hired to get development teams to their highest level of performance as fast as they could, developers got trained and developed experience around their team development processes, engineering managers supported agility across the company, and stakeholders directly involved in product development got invited to collaborate with software development teams through agile processes, once they got fully implemented.

    That's right, Engineering got agile quite right but by doing so:

    • What happen with the rest of the organization?
    • What about peoples mindset?
    • Is them vs Us or vice versa? 
    • Are they able to collaborate, inspect and adapt like the engineering teams and people related to agile projects do?
    • How do we get everyone in the organization to communicate when we don't share the same vocabulary?
    • How do we fill the gap and avoid old management treats get in the way of the companies transition to something bigger than just the teams?
    • Shall we wait until they realize that we all need to change or shall we help them get there?
    • How do we use are know-how to turn this mess into a big opportunity for the organization to grow?
    • Do we need help?

    Well, if this experience report gets accepted, I will share what I've learned about:

    • The challenges & flaws that we faced when transitioning from team based agility to organizational agility
    • Some of my reflections as an inside observer
    • How to use the lessons learned as a wake up call
    • What can be done to help the organization to thrive

    Let's walk together through a nurturing experience report that might ignite your sens and get you inspired to give the extra mille! 

     

  • Liked lawrence cooper
    keyboard_arrow_down

    Outcomes-Focused Agility - Story Mapping for achieving Strategic Intent

    90 mins
    Workshop
    Advanced

    Florence Nightingale is considered the founder of modern nursing.  Put in charge of nursing British and allied soldiers in Turkey during the Crimean War, Nightingale was the first person to define planned consequences from activity as the basis for action when she introduced evidence-based outcome indicators to nursing and healthcare.

    Nightingale’s approach was later applied to outcomes-based education and in programme management with the introduction of ‘logic models’. Fundamentally, it is a quality management approach focused on helping us get the desired results from our interventions and activities. Nightingale was arguably the first person who figured out that you need to start with framing the result you want to achieve (the why) to determine what you should do, how you should do it, when you should it, and where you should do it - all the while using an inspect and adapt mindset to interpret actual results against expected ones to determine the next course of action to be taken, including re-framing the expected results based on what we have learned so far.

    In this interactive session the two Larry's (Cooper and Sullivan) will be your guides as you learn how to identify the goals and objectives (the why) for a real world scenario, how to use a simple canvas and mapping technique to figure out what needs to be done and in what order, and how to adapt what gets done next based on what we have learned so far. The mapping technique is similar to story mapping except that it provides a deeper understanding of the true nature of most projects in enterprise settings - this technique helps us story-map our strategic intent.

    It helps us to more clearly identify and solve the minimum viable problem.

    For Product Owners it will help them gain better insights into how value gets defined at an enterprise level and provides a line of sight from strategic goals and objectives down to actual products too be built. For leaders it helps them understand that most projects are often really multiple ones that need to be sequenced and that it is the work that is often not identified and hence not done that sinks most large efforts.

    These techniques provide clarity and allow us to deal with uncertainty when dealing with complex problems and messes while maintaining agility throughout.

  • Liked Mike Bowler
    keyboard_arrow_down

    Running with the Mob: Extreme collaboration with Mob Programming

    Mike Bowler
    Mike Bowler
    Ellen Grove
    Ellen Grove
    schedule 10 months ago
    Sold Out!
    60 mins
    Workshop
    Intermediate

    Mob programming is collaboration taken to the extreme, eliciting the best from every member of the team. In this session, you will experience the dynamics of mob programming and learn how to use this technique successfully in your own environments.

    After mobbing with over two dozen teams, we've seen definite patterns emerge, that we'll discuss here.

  • Liked Mike Bowler
    keyboard_arrow_down

    Putting the Moose on the Table: Make your retrospectives more effective using LEGO SERIOUS PLAY techniques

    Mike Bowler
    Mike Bowler
    Ellen Grove
    Ellen Grove
    schedule 11 months ago
    Sold Out!
    90 mins
    Workshop
    Intermediate

    In order for teams to step into high performance. it's critical that they develop the practice of having effective conversations about what is and isn't working. Yet in practice, the retrospective meeting is often the least-valued of the agile events: team members feel that their retros are boring, repetitive, and superficial.


    In this workshop, we will teach participants how to design and deliver a really useful retrospective using LEGO SERIOUS PLAY. We'll cover the basics of this powerful facilitation technique, and give advice about how to build your own SERIOUS PLAY kit using pieces easily available at the local toy store. We'll also offer practical suggestions for how to design a retro that gets everyone talking (and building), and results in the team agreeing on action.


    The participants will leave with a powerful retrospective technique that they can immediately use with their teams.

  • Liked Paul J. Heidema
    keyboard_arrow_down

    Vital Behaviours of Successful Scrum Masters and How to Make Them Stick

    Paul J. Heidema
    Paul J. Heidema
    schedule 9 months ago
    Sold Out!
    90 mins
    Workshop
    Intermediate

    Agile failure is most felt by Scrum Masters. Why do so many fail to properly support their teams? Why do so many fail to inspire meaningful change in the level of leadership? Why do so many fail to guide transformation in their organisations?

    In this workshop, we will harness the knowledge and experience of the participants! 

    Influencer Book

    Why?
    Because everyone can contribute to the learning of the entire group. It will dynamic, full or energy, and joyful - woohoo!

    Who can benefit the most from the session and the power of harnessing the group?

    • Scrum Masters that are struggling to do this role well
    • Leaders that are not seeing the results needed for an effective Scrum team through a weak/unskilled Scrum Master
    • Agile coaches that are coaching Scrum Masters without meaningful or consistent results
    • Project managers trying to make the transition to becoming a successful Scrum Master

    This workshop will use concepts and the model from the book "Influencer"

    Prepare to work together to discover the Scrum Master vital behaviours!

    Many people are taking on the mantle of Scrum Masters across agile teams around the world. Unfortunately, many of them have come from more traditional work structures that don't develop effective Scrum Masters. There is a misconception about the purpose of a Scrum Master. Often the Scrum Master becomes the facilitator or the project manager. This has to stop. Effective leaders, agile coaches, and Scrum Masters take advantage of vital behaviours in supporting scrum masters or by building mastery within these behaviours.

    Influencer - the model

    During this workshop, participants will go through a series of exercises to identify the purpose of a Scrum Master, how we can measure success, identify potential vital behaviours, learn from others to determine the vital behaviours, and then create a sound influence strategy to enable effective Scrum Masters and the work that they do. This workshop will use concepts and the model from the book "Influencer" (by Joseph Grenny et all) which details the three (3) keys to a successful change initiative and uses the six (6)  sources of influence.

    Prepare to work together to discover the Scrum Master vital behaviours!

  • Liked Annette Lee
    keyboard_arrow_down

    Scaling Agile - Adventures with SAFe

    Annette Lee
    Annette Lee
    schedule 10 months ago
    Sold Out!
    45 mins
    Experience Report
    Intermediate

    If you have multiple scrum teams working together to deliver business value, you'll be thinking of moving to Scaled Agile. In our company we have a number of different product lines all running with multiple scrum teams. We needed a way to roll up all of that information and track the progress of our releases. We also needed to do roadmap planning. In this presentation, I'll go over our learning curve in Scaled Agile and our experience with SAFe (Scaled Agile Framework).

  • Liked Sean McFee
    keyboard_arrow_down

    A case study in scaled and self-organized Scrum

    Sean McFee
    Sean McFee
    schedule 10 months ago
    Sold Out!
    45 mins
    Case Study
    Intermediate

    A green fields development project presented a good opportunity to experiment with an agile way of work involving increased team self-organization. Initially this involved confronting a traditional command-and-control approach with something based more closely on the Scrum Guide, while surmounting a number of impediments that are common to many organizations. Over time, as the project grew, scaling problems were discovered and had to be dealt with, ranging from simple things like meetings to more complex issues like team composition.

  • Patricia Kong
    Patricia Kong
    schedule 11 months ago
    Sold Out!
    60 mins
    Panel
    Beginner

    Do women make better Scrum Masters, because they’re more nurturing?  Do women have to be aggressive in order to be effective leaders?  Why aren’t women good risk takers?  Let’s explore these topics, other stereotypes, and different myths and facts that surround the female role in agile and technology.  Patricia Kong from Scrum.org and Jill Graves from the Canadian Revenue Agency will share their experiences and facilitate this discussion to explore why women are stalled in leadership roles and in the technology industry, and if Agile can help.