Working Through Stressful Conflict - Workshop
As coaches, managers, or team members - we've all encountered situations in the workplace where a conversation moves from "constructive conflict" to "stressful conflict". In this workshop, we'll begin by exploring what the differences are between constructive and stressful conflict and establish the different behaviours that can bring forth these stressful interactions. We'll then quickly move into a series of practice exercises and facilitation techniques to help participants support a more healthy interaction both one-on-one and on the team.
Outline/structure of the Session
Why is this important?
Why are we so bad at this?
5 Steps to Facilitating Through Stressful Conflict
Step 1: Stay or Walk Away?
-> Knowing the difference between constructive and stressful conflict
-> Criteria for on when you should stay
-> What to do if you walk away
-> Facilitation practice on making this decision
Step 2: Be Aware
-> Survey time! Establish your style "under stress"
-> Review and debrief style under stress survey and learn different styles
Step 3: Respond and Step Back
-> Having established the different behaviours associated with stressful interactions, groups practice new found skills using scenarios to support discussion and practice
Step 4: Clarify and Focus
-> Separating feelings expressed (and exploring the important message conveyed by feelings) from the shared focus of conversation is the skill we will practice next - key to ensuring a healthy and skillful interaction moving forward.
Step 5: Maintain Mutual Respect
-> We'll address the difficult situation where respect is challenged. How to work with difficult people more effectively and practice this technique through an exercise.
Wrap Up & Q&A
Participants will gain knowledge, self-awareness as well as learn and practice facilitation approaches to maintaining the flow of relevant information when engaged in team and one-on-one conversations.
Anyone who works on a team and who is seeking to grow facilitation skills to support healthy one-on-one and team discussions.
Ability to project slide show. Markers and flip chart paper. All other materials will be provided by facilitators.