Avoiding the Kracken of Doom: A story of CHOICE's lean quest
CHOICE, Australia's consumer advocate, is more than 50 years old and has +180,000 members. For most of those 50 years CHOICE's default was testing appliances and then mailing out the results in a magazine. We had a website, but it was seen as a supplement to the magazine.
Only a few years ago, we were stuck. We had a website, but no mobile presence. We had no product managers, no scrum masters, no UX skills, and work on our critical platform, choice.com.au, was outsourced because it was deemed "non-core". Our agility, velocity and ability to innovate were almost zero and part from rebuilding our website, we hadn't launched a new product in 15 years.
Fast-forward to 2017, every metric we use to understand the value of our organisation and measure its success is heading in the right direction. And that includes employee engagement and customer satisfaction.
How on earth did this happen? Come join us for a lively discussion on how an agile journey in one part of our organisation led to an organisation-wide Lean quest.
Outline/structure of the Session
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World of work has broken. According to Gallup in a study conducted worldwide between 2011-2012 - only 13% of employees working for an organisation are involved in, enthusiastic about and committed to their work and workplace.
I'll explain why our current standard patterns in management are no longer good enough, and what we can do differently and better. I will showcase a number of modern modern management techniques - popularised by Jurgen Appelo and Management 3.0 - that are fundamentally aligned with lean and agile principles. These will help you get better engagement, better teamwork and make management an easier job.
You will walk away with a number of simple techniques you can use to help initiate teams or projects; change the level of conversation that you will with your peers and team members; and give you a way to build happier teams.