Understanding Quality: a Federated Framework for surfacing Stakeholder Value.

Quality is something that each of us have deep experience with, and an intuitive sense for: we know it when we see it. It's a word that is used freely in discussion, and springs to mind readily.

However, put us to the task of defining it in terms that can be discussed with others, and we often face challenges.

During 2014 - 2015, a wonderfully elegant and deceptively simple framework for thinking about quality was nurtured into existence at RMIT in the fertile soil of the Context-Driven Testing community. 

This short workshop will give you experience with a fun, flexible and easy-to-use framework for understanding and aligning on what Quality means to you and other stakeholders within your context. You'll be able to leverage the framework in any aspect of your work or personal life to help you understand what really matters.

 
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Outline/structure of the Session

  • Introduction and overview group discussion covering some prerequisite concepts.
  • A number of hands-on sessions working with the framework in solo and group activities
  • A closing group discussion with the tutor and other participants.

Note: I'd be comfortable with this as either a 90 min session with more activities and discussion, or 2 x 45min sessions.

Learning Outcome

f you have been looking for a coherent and consistent approach to discussing quality, understanding what matters, or struggling to gain alignment with your peers or teams on anything related to quality, this session will be a helpful.

 

This session introduces a framework for thinking about quality, presents the issues it addresses, discusses it's flexibility and easy-of-use, offers some examples of its ability to be broadly applied, and tells an outline story of the process that was taken to create it.

The session will cover:

  • An introduction to:
    • the issues the framework is designed to address 
    • a generalised way of thinking about quality & value, particularly in an environment with multiple stakeholders.
    • a largely process-agnostic approach to developing, augmenting or validating a quality strategy
    • a generalised technique for eliciting or reviewing quality criteria.
  • Hands-on experience applying the concepts & technique

 

Target Audience

Anyone working within a team looking to discover practices that will help them improve the quality or value of their work.

Prerequisite

Just bring yourself, the ability to openly discuss your context with the tutor and fellow participants, and something to take notes with.

schedule Submitted 1 month ago

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