Innovating Online Customer Experience

schedule Jun 29th 02:15 - 03:00 PM place EN 413 (L80+) people 22 Interested

This presentation will deal with transforming online customer engagement, drawing on customer engagement success stories. Customer retention and 'health scoring' will be introduced, this includes addressing problems & how to resist doing ‘more of the same’. A Case Study will be explored of the digital journey of a large print & online advertising company.


Outline/Structure of the Talk

1.What we have found in other organisations

  • Some inspirational experiences

2.How do business silos impact CX, customer success and retention?

3.Approach – what we look for

3.Delivery – what’s the best approach?

4.Case study headlines

Learning Outcome

the best approach for innovating online customer experience

Target Audience


Prerequisites for Attendees

no prerequisites

schedule Submitted 2 years ago

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