Insight Coaching – Nonverbal Communication in Coaching

The craft of Agile Coaching fundamentally requires deep, insightful, meaningful communication. In everyday execution, this typically involves a coach and the coachees having a conversation, or dialog. However, there are other ways that an Agile Coach and their coachees can connect – nonverbal communication.

Explore the different aspects of nonverbal communication in the domain of the Agile Coach! This workshop overviews nonverbal communication in Agile Coaching and provides a starting point for developing this critical skill.

 
 

Outline/Structure of the Workshop

Relevance to Track:

Agile Coaches naturally rely on verbal communication to coach people, teams, and orgs. Nonverbal communication is an often-overlooked aspect of coaching that helps build deep connections that make coaching more effective.

Preferred Room Setup: Rounds

Information for Program Team:

5' - Introduction

70’

Activity – energy shake

Communication pyramid

Dunbar’s number and speech

Language agnostic

Language accuracy versus precision

Eye contact

Activity – eye contact

Improv

Activity – the human machine

Nonverbal cues

Active listening

Neutral stance

Mirroring

Large gestures

Vertical position for authority

Challenging participant handling

Physical grooming

Expressive facial features, e.g. eyebrows, mouth

Attire

Culture-specific examples, e.g. handshake, bow

Human emojis

Room anchoring

Physical location in room

Jukebox

Auditory tools

What you heard in silence is your truth

Activity – silent salmon

5' - Conclusion

Remainder of total timebox - Q&A, approx 10'

Presentation History:

Presentation history of this session:

World premiere

Alex's conference and presentation history:

Agile Open Northwest 2012 - Session Leader
Übermind ÜnConference 2012 - Session Leader
MobileUXCamp Seattle 2012 - Session Leader
Seattle Kaizen Camp 2012 - Session Leader
MAQCon 2012 - Cofounder
MobileUXCamp Seattle 2013 - Session Leader
Seattle Kaizen Camp 2013 - Session Leader
MobileUXCamp Seattle 2014 - Session Leader
Seattle Kaizen Camp 2014 - Session Leader
Construx Software Executive Summit 2014 - Facilitator
Shell Developers Summit 2015 - Keynote Speaker
Scrum Coaching Retreat Seattle 2015 - Volunteer Team
Un:Conference Canberra 2016 - Session Leader
Agile2016 - Volunteer Team
UX Australia 2016 - Speaker, Reviewer
Agile Coach Camp Sydney 2016 - Session Leader
Agile Tour Sydney 2016 - Facilitator
StartCon 2016 - Pitch Competitor
Global Scrum Gathering San Diego 2017 - Reviewer
Global Scrum Gathering Singapore 2017 - Speaker (Rating = 4.5/5)
Agile Coach Camp Sydney 2017 - Session Leader
Scrum Gathering India 2017 - Speaker, Facilitator, Coaches' Clinic
Lean Agile Systems Thinking Canberra 2017 - Organizer, Speaker (Rating = 5/5)
Lean Agile Systems Thinking Melbourne 2017 - Speaker (Rating = 5/5), Facilitator (Rating = 4.4/5)
Lean Agile Systems Thinking Sydney 2017 - Speaker
Scrum Gathering Melbourne 2017 - Speaker (Rating = 2nd highest session at conference), Coaches' Clinic
AgileNZ 2017 - Speaker
Scrum Gathering South Africa 2017 - Speaker
Business and Enterprise Agility Conference India 2017 - Speaker
Business Agility Conference NYC 2018 - Facilitator
1st Conference Melbourne 2018 - Facilitator
Lean Agile Systems Thinking Sydney 2018 - Speaker
Agile Impact Jakarta 2018 - Speaker, Workshop Facilitator
Business Agility Conference Sydney 2018 - Reviewer, Chief Facilitator, Organizer
Global Scrum Gathering Austin 2019 - Reviewer
XP 2019 Montreal - Industry and Practice Co-Chair
XP 2018 Porto
Lean Agile Systems Thinking Melbourne 2018
Agile2018 San Diego - Speaker
Regional Scrum Gathering Sydney 2018 - Speaker, Coaches' Clinic
Agile Tauranga 2018 - Speaker, Workshop Facilitator
Regional Scrum Gathering South Africa 2018 - Speaker
Agile Impact Jakarta 2018 - Speaker, Workshop Facilitator
Business Agility Conference Sydney 2018 - Reviewer, Chief Facilitator, Organizer
Global Scrum Gathering Austin 2019 - Reviewer
Business Agility Conference Sydney 2019 - Reviewer, Chief Facilitator, Organizer
Agile Australia 2019 - Reviewer
Mile High Denver 2019 - Upcoming
Scrum Coaching Retreat Kuala Lumpur 2019 - Organizer, Advisor
Scrum Coaching Retreat Sydney 2019 - Organizer, Advisor
XP 2019 Montreal - Industry and Practice Co-Chair

Speaking References:

Jeremie Benazra - jeremie.benazra@gmail.com
Simon Bennett - simon@lasting-benefits.com
Steve McConnell - steve.mcconnell@construx.com
Damian Troselj - damian.troselj@gmail.com
Ed Wong - ed.wong@tabar.com.au

Learning Outcome

  • Attendees will learn about nonverbal communication.
  • Attendees will overview a variety of nonverbal coaching techniques.
  • Attendees will practice several practical techniques that can immediately applied in their workplace.

Target Audience

Scrum Masters, Agile Coaches, Transformation Agents

Prerequisites for Attendees

None

schedule Submitted 5 months ago

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