Empathy, the Contribution of Others Plays a Big Part in the Product Process. Here's How to Get It!
The challenges of product development are not about products. They are about interpersonal relations.
The empathic component is what makes a product manager special.
In a field that values objective performance, spending your time on empathic interaction is perceived as a waste of time because is not measurable. But there is a connection between empathy and other outcomes, such as enhanced team buy-in, smoother communication and information exchange. Empathy is key to building great products. Give it to your office community, and they will love you.
Outline/Structure of the Talk
more details: https://drive.google.com/file/d/1CVDPBjZc_abDZyEYcOvxkHF0AkwEJBVB/view?usp=sharing
with a discussion / question & answer period to follow
First address the emotional, then move on to the informational aspects.
Empathy equity built through patient questioning, physical exam and factual information obtained through computerized tests allow physicians to recommend behaviour changes that will last a lifetime. Use a similar approach with your office stakeholders.
You’re the one who will be trusted enough to tell them what should be built and why.
Interactions are crucial to the development and maintenance of that trust. During the initial phase of the process, you must not only identify but also understand the basis of your colleagues feelings. Every input, idea and feature request you get from them should be an opportunity to create a bond. Reassure them that you will seek to understand the various aspects of the product, will examine the data and seek to understand their perspective better.
Prerequisites for Attendees
What problem are we trying to solve?
What are the goals we are trying to satisfy?
Ok, let's hammer a way forward