Using Mediation and Dispute Resolution Techniques to Improve Agile Team Outcomes

schedule May 30th 01:00 - 03:00 PM place Mineral ABC people 54 Interested

Conflict is inherent in human interactions. How we manage this determines how well we work together to create mutually beneficial outcomes. Agile, by its very nature uncovers differences in approaches to solving problems. As a result it provides many opportunities to practice conflict management and dispute resolution skills. Teams and team members who do not mange conflict effectively are far more likely to be less successful. Understanding the nature of conflict and how it can be approached and managed can make individuals and teams more effective. The benefits include better communication, more dynamic and interesting work environment, more and better ideas, increased confidence in the team members and the team as a whole.

 
 

Outline/Structure of the Workshop

  1. Introductions
  2. Exercise (Conflict Words and Associations) - Positives and Negatives
  3. Definition of Conflict
  4. Costs of Conflict
  5. Conflict Handling Modes (using TKI Index Model)
  6. Identifying Needs Exercise/Demonstration
  7. Positions, Interests and Needs (Discussion)
  8. Understanding Another Person's Perspective (Tip Sheet)
  9. Exercise (Apply Learnings to a Conflict You Have Had/Are Having)
  10. Wrap Up

Learning Outcome

  • Participants will learn basic skills that can be applied immediately to their projects/environments that can reduce conflict and set the stage for managing it successfully in the future.
  • Participants will also leave the workshop with some tools they can use to remind themselves of how to employ conflict management

Target Audience

SCRUM Leaders, Agile project managers, team leaders, team members

Prerequisites for Attendees

Experience working in an Agile environment, managing and leading teams, building agreement and consensus between team members, team members and customers. Experience with the frustration of not navigating conflict or disagreements and understanding the consequences of unresolved conflicts.

schedule Submitted 11 months ago

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