Crowd Control: Agile Facilitation Techniques to Bring about Deep Democracy

Effective facilitation is the WD-40 of the agile practitioner’s toolbox. Without effective facilitation, meetings squeak along, skip a gear, or worst of all, grind to a complete halt. But with good facilitation, teams find deep democracy, working collaboratively towards team-defined goals.

In this talk, Erin, Yogita, and Trey will discuss and model effective facilitation techniques that facilitators can use to ensure that all voices are heard. We will lead everyone through a point-by-point understanding of what a good facilitator is, the role the facilitator plays within a group, and why teams need to hear all voices. We talk about building and supporting psychological safety, facilitation methods to acknowledge dominant participants while encouraging quieter voices, and how to deliver impact feedback in a way that supports deep democracy. Lastly, we talk about what to do with teams that have achieved a deeper democracy and how to follow up with participants once they have left the room. This is a learning session, but we also leave room to practice new skills so that everyone leaves with something new for their toolbox.

 
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Outline/Structure of the Talk

  • Learning Objectives
  • Why is facilitation important?
  • Role of the Facilitator
  • What is deep democracy
  • Psychological Safety
  • Staying on target (practices to quiet those who dominate and to encourage those who are more quiet)
  • A Bit More: Delivering Impact Feedback to Someone Who Just Won’t Listen
  • And now we have deep democracy
  • Practice
  • Questions
  • Takeaways

Learning Outcome

After completing this session, attendees can expect the following:

  • A clear understanding of what facilitation is and why it is important for agile practitioners
  • Knowledge of what deep democracy is and why we want to hear all voices
  • Practical facilitation skills (what to say to dominant voices, how to encourage quieter participants, how to keep moving forward, when to stray)
  • How to create and maintain psychological safety within a room
  • How to facilitate discussions so that everyone is heard, not steamrolled
  • Why the follow up/follow through with participants is so important

Target Audience

This session is geared towards intermediate agile practitioners, specifically facilitators, agile coaches, and experienced scrum masters who speak regularly facilitate meetings and speak in front of teams and organizations. It is geared to be both informative and practical, a working session where people derive immediate benefit during the session as well as long-term improvements as they leave with new ways to work with groups.

schedule Submitted 3 months ago

Public Feedback

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  • Lynn Winterboer
    By Lynn Winterboer  ~  3 months ago
    reply Reply

    This looks like a great session, that I would want to attend!  But it doesn't seem like an appropriate talk for Agile 101 (people just stepping into Agile) - I suggest submitting it to a different track. 

    • Erin Randall
      By Erin Randall  ~  3 months ago
      reply Reply

      Lynn--

      I'm happy to put this in a different track, but the theme options when I put the proposal in are different than the "Be Fierce" options advertised as the themes and tracks. I originally put it in Agile 101, thinking that facilitation is a basic, required, necessary skill, but I've now moved it to Leading Edge. If this isn't the correct home for it, I'm happy to move it to wherever you deem best.

      Thanks!

      • Lynn Winterboer
        By Lynn Winterboer  ~  3 months ago
        reply Reply
        Thanks, Erin!  This track is for people really new to Agile.

        On Jan 14, 2019, at 6:49 PM, Mile High Agile 2019 <info@confengine.com> wrote:

        Dear Lynn Winterboer,

        Please note that the proposal: Crowd Control: Agile Facilitation Techniques to Bring about Deep Democracy has received a new comment from Erin Randall

        Lynn--

        I'm happy to put this in a different track, but the theme options when I put the proposal in are different than the "Be Fierce" options advertised as the themes and tracks. I originally put it in Agile 101, thinking that facilitation is a basic, required, necessary skill, but I've now moved it to Leading Edge. If this isn't the correct home for it, I'm happy to move it to wherever you deem best.

        Thanks!


        Visit https://confengine.com/mile-high-agile-2019/proposal/9060#comments to respond to the comment OR simply reply to this email (Please make sure, you delete the previous comment's content from the email before replying.)

        Regards,
        Mile High Agile 2019 Team
        comment-11173@reply.confengine.com
        You have received this important update from ConfEngine on behalf of Mile High Agile 2019.
        Download ConfEngine's Mobile App to totally personalise your conference experience.
        If you are 100% sure, that this email was sent to you by mistake, please click here to un-subscribe from all future email updates from ConfEngine.

        --_000_92D729B8F5F349EB91FFD06D6F2AEAEEWinterboerAgileAnalytic_--

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