Interaction Maps: Identifying and Removing Performance Bottlenecks for Organizations and Teams.

What is constraining your organizational or team performance? Is it poor deployment practices, bad product ownership, inattention to outcomes, silo’d team structure, geographical distribution or something else? We will talk about a tool—interaction maps—that will help you answer this crucial question as well as provide some strategies to addressing the problem. As a result of the presentation you will learn how to:

  • Identify crucial interactions that govern your group performance
  • Discover disconnects that impede performance
  • Address underlying causes of disconnects

The audience for this talk includes for leaders, facilitators (SMs, RTEs), customer proxies (POs, PMs) and coaches.

 
 

Outline/Structure of the Talk

Agile posits that humans and their interactions are far more important than formal processes and tools. We will start the talk by introducing the concept of interaction maps—our key organizational discovery tool—by a simple example of two collaborating team members. By altering the parameters of their collaboration, we unveil various examples of disconnects that can occur between individuals and teams in the organization (such as skill-set mismatch, geographical separation, conflicting incentives and so forth). Next, we will learn how these disconnects influence organizational performance; namely, what impact do they have on the velocity of value delivery for large and small groups.

Step by step, we will expand the map by adding the remaining missing pieces: other teams involved in development, different types of customers (requesters, consumers, sponsors), proxy roles, etc.

And to advance on our journey, we will consider an important type of interaction maps—outcome chains—which are extremely helpful in analyzing performance bottlenecks in a complex organizational environment. We will discuss how to use customer empathy to create an outcome narrative and how to distinguish between immediate and higher-order outcomes in the organization. We will illustrate by multiple examples how a disconnect anywhere in the outcome chain leads to failure in delivering the ultimate value.

Lastly, we will zoom in on one of the most common challenges in managing complex organizational tasks - managing uncertainty. Here’s we will consider the critical importance of managing known and unknown unknowns in complex environments. We’ll discuss probing techniques for the two types of unknowns. These techniques will be subdivided into probing by approximation (which includes probing by incremental development, prototyping, etc. - in other words, by approximating the intended solution) and lateral probing (a broad family of techniques that leverage indirect discovery mechanisms). We will learn how poor team structure, ineffective communication, dysfunctional learning and incentive systems create excess complexity by artificially introducing unknowns where they should not exist. Techniques for eliminating excess complexity will be considered.

Learning Outcome

As a result of this presentation, the participants will learn how to:

  • Identify crucial interactions that govern group performance
  • Discover disconnects that impede performance
  • Address underlying causes of disconnects

Target Audience

Leaders, facilitators (SM, RTE), customer proxies (PO, PM), coaches

schedule Submitted 10 months ago

  • Lynn Winterboer
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    Lynn Winterboer - Grow Your Competence with Communities of Practice

    Lynn Winterboer
    Lynn Winterboer
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    schedule 10 months ago
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    60 Mins
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    What is a Community of Practice (CoP) and how can it benefit you?

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    - What are some different approaches to creating a CoP?

    - How does one get started?

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    Lynn Winterboer is an agile educator, coach and mentor. She teaches and coaches data-focused teams on how to effectively apply agile principles and practices to their work. Lynn has been working on agile teams since the mid-1990’s when she was a software developer in the telecom industry. Since then, Lynn has worked as product owner, scrum master, business analyst, and tester as well. She co-chaired Mile High Agile in 2016 and 2017, and remains an active member of the Agile Denver community.

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  • Tricia Broderick
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    Tricia Broderick - Challenges Leaders Face Personally

    Tricia Broderick
    Tricia Broderick
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    Brad Swanson - Culture Eats Strategy for Breakfast: Overcoming Cultural Barriers to Agility

    Brad Swanson
    Brad Swanson
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    120 Mins
    Workshop
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  • Bob Hartman
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    Bob Hartman - It Isn't Agile Without Engagement!

    60 Mins
    Talk
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  • Colleen Johnson
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    Colleen Johnson - Evolutionary Patterns in Portfolio Kanban

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    schedule 11 months ago
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    Doug Durham
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    Talk
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    David London - Introducing Feature Debt – the unconventional sibling of Tech Debt

    David London
    David London
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    schedule 11 months ago
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    60 Mins
    Talk
    Intermediate

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    Tricia Broderick / Jake Calabrese - Expert: Friend or Foe for Teams?

    60 Mins
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  • Christen McLemore
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    Christen McLemore - People Leadership Workshop

    Christen McLemore
    Christen McLemore
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  • Lennie Noiles
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    Lennie Noiles - ...Practice, Practice, Practice

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  • Jamie Chrisco
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  • Zack Ayers
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  • Christine L Hudson
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    Christine L Hudson - Agile Planning for Personal Behavioral Change

    Christine L Hudson
    Christine L Hudson
    Elevate To
    schedule 10 months ago
    Sold Out!
    60 Mins
    Talk
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  • Thomas Perry
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    Thomas Perry - Beginning With Yourself: Self-transformation for Transformation Leaders

    Thomas Perry
    Thomas Perry
    Thomas Perry LLC
    schedule 10 months ago
    Sold Out!
    60 Mins
    Talk
    Advanced

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