Build an Omni-Channel Experience with Artificial Intelligence

This is an era of giving an omni-channel experience, that is, one that gives different integration points like web-browser/mobile/phone-call with personalisation. Artificial Intelligence, namely virtual agents/conversational bots have jumped in here to give that seamless experience. Learn how to build an omnichannel conversational bot that can converse in Indian language and can handle complex natural language queries or long tail questions, which will give you a head start on the potent customer experience. We will take you through the services and code required to quickly build an agent that can function over different channels like Web App, Mobile App, Slack, Facebook Messenger, Skype, Alexa and IVR.

 
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Outline/Structure of the Workshop

  • Introduction to technology(25 minutes)
  • Architecture Discussion(5 minutes)
  • Demo(5 minutes)
  • Deployment of code by developers(1 hour)

Learning Outcome

Developers will:

  • Learn to build conversational bots that can handle complex queries/long tail questions.
  • Learn to Integrate with multiple channels
  • Learn more about Natural Language Processing/Natural Language Generation

Target Audience

Developers interested in building conversational bots that can handle complex natural language queries

Prerequisites for Attendees

Minimal understanding of Natural Language Processing(NLP) and AI based conversational bots

schedule Submitted 8 months ago

Public Feedback

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  • Joy Mustafi
    By Joy Mustafi  ~  8 months ago
    reply Reply

    Hello Riya / Poornima,

    Thanks for your submission. Can you please let us know whether this session would be on Watson bot services (more like a demo), or participants will work on some end-to-end problem, and learn the techniques from hands-on session. Also, are you providing any free pass of IBM cloud for the participants? Please clarify.

    Thanks,

    Joy

    • Riya Mary Roy
      By Riya Mary Roy  ~  8 months ago
      reply Reply

      Hi Joy,

      The participants will work on end to end problem related to Travel domain. It is a hands-on session where we will take developers through the code that can be deployed in multiple channels with Watson Assistant as one of the tool to achieve the desired solution. IBM Cloud has Lite plan which is lifetime free without swiping credit card. Hence,promo codes aren't required.

      Thanks,

      Riya

      • Naresh Jain
        By Naresh Jain  ~  8 months ago
        reply Reply

        Thank you for the clarification, Riya. Can I please request you to update the outline section in the proposal with a time breakup of how you plan to utilize the 90 mins? This will really help the attendees see the value from this session.

        • Riya Mary Roy
          By Riya Mary Roy  ~  8 months ago
          reply Reply

          Hi Naresh,

          Please find the time breakup below:

          • Introduction to technology(25 minutes)
          • Architecture Discussion(5 minutes)
          • Demo(5 minutes)
          • Deployment of code by developers(1 hour)

          Thanks and regards,

          Riya

          • Naresh Jain
            By Naresh Jain  ~  8 months ago
            reply Reply

            Thanks, Riya.

            The conference is focused on Data Science professionals, not Developers.  Do you think this outline still holds good for them?

            Can you please help me understand what you plan it cover in

            • 25 mins of Intro to Tech section
            • 1 hour of Deployment of code by developers

            Also, can you please clarify what do participants needs to bring to get maximum value out of this session?

            • Riya Mary Roy
              By Riya Mary Roy  ~  8 months ago
              reply Reply

              Hi Naresh,

              This session will be insightful for Data Scientist since there is analytics platform in the conversational platform which can be leveraged by Data Scientist to gain insights based on the conversations that are happening in the chatbot. Natural Language Processing (NLP) will also be covered .

              25 mins of Intro to Tech section will take them through all the technologies that will be leveraged to build the Omni channel conversational bot

              In 1 hour of Deployment of code , they will build a omni-channel conversational bot.

              They will just have to bring laptop! We will take them through all the steps that is required to build the omni-channel conversational bot and also the analytics platform in the conversational platform.

      • Joy Mustafi
        By Joy Mustafi  ~  8 months ago
        reply Reply

        Great to hear that! We will come back shortly. Many thanks, Joy


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