Chatbots are key technologies that allows a business to respond to customer's query fast and efficiently. Many organizations are using chatbot to manage customer service response efficiently and requiring not too many human resource as support staffs. Mostly Chatbots has been used to answer basic queries.

But companies are generating a large amount of unstructured and structured text data. Also new images and videos are being processed. A lot of research has already gone into how to train chatbots on structured question answering text.

In this research we try to answer if chatbot can learn from these unstructured data and generate answer to questions in an unsupervised manner. Chatbot can also learn using OCR/image processing from images.

We propose a efficient framework to train chatbots and organization can do it on their own.


Outline/Structure of the Talk

What are Chatbots, Information retrieval, information extraction

Building a simple chatbot: framework - Supervised/Unsupervised

Augmenting chatbot with human customer support system - How to build the framework

Information extraction and knowledge representation

How to use knowledge representation for Question Answering

Images/Other Media

Online and continuous Learning

Learning Outcome

Organization will learn how to build and train their chatbots

How to maintain and integrate with customer support

Challenges, latest ML libraries and NLP techniques

The future of chatbots and Beyond

Target Audience

Useful for all

Prerequisites for Attendees


schedule Submitted 10 months ago

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