Visualizing Work: If you Can't See It, you Can't Manage It

schedule Oct 30th 02:15 - 03:15 PM place 206A people 21 Interested

Unlike a factory, where we can see work literally moving around, piling up waiting, being worked on, or even deteriorating with time, knowledge workers have to deal with abstract constructs that are largely invisible. Suddenly, answering questions like "what are we working on?" or "how does work get done here" can become tricky.

The basic premise that the first step towards effectively managing knowledge work is to make it visible will not come as a surprise for anyone with some familiarity with Agile. That said, there's more to effective work visualization than a 3-column board showing "To Do | In Progress | Done" columns, and visualizing work items is only the first step.

This session will explore approaches for visualizing otherwise invisible aspects of work, such as commitments, process, rules and, of course, work items, and using them to enable more effective management and collaboration.

 
10 favorite thumb_down thumb_up 0 comments visibility_off  Remove from Watchlist visibility  Add to Watchlist
 

Outline/Structure of the Talk

  • Invisibility of knowledge work
  • Information Radiators
  • Visibility vs Transparency
  • Physical vs digital: false dichotomy
  • What kinds of things can we visualize?
  • Patterns of Board Design
  • Visualizing Knowledge Discovery
  • Listening to your Board
  • Evolving your Board to reflect team/organizational maturity

Learning Outcome

  • Understanding of the importance and role of visualizing work
  • Expanding awareness about what can be visualized
  • Understanding different patterns of board design to accommodate different levels of team maturity
  • Understanding how tracking boards interact with collaboration cadences to enable collective management of work and self-organization

Target Audience

Delivery Managers, Scrum Masters, Team Members

schedule Submitted 11 months ago

Public Feedback

comment Suggest improvements to the Speaker

  • Liked Ellen Grove
    keyboard_arrow_down

    Ellen Grove - Making our Mark: Drawing Together to Enhance Collaboration

    90 Mins
    Workshop
    Beginner

    Co-creating drawings helps teams enhance their systems thinking abilities by really seeing the big picture. A group of people talking around a whiteboard is an effective way to share ideas across a team. Imagine how much richer the conversation is when everyone on the team has a marker in their hand and is actively contributing! Graphic visualization is an important tool for talking about new ideas, generating insights and developing shared understanding. In a team context, drawing is a thinking tool rather than an artistic endeavour. When everyone participates in creating drawings, all team members can see how things fit together and what mental models are at play in defining the situation. And, by drawing together, the team is collaboratively creating meaningful records that are being validated and updated.

    Come along on a visual adventure into how teams can collaboratively visualize ideas and make sure that everyone at the table has a voice. In this workshop, we will warm up with some basic doodling skills practice. No drawing experience is required to take part in this session: if you can hold a marker, we can teach you the skills needed to put your ideas on paper. Together we'll consider the ways that collaborative drawing can be used to enhance group work, and we will share practical activities that you can take back to use with your team for setting the stage, gathering information, and sharing stories.

  • Derek W. Wade
    Derek W. Wade
    President
    Kumido Adaptive Strategies
    schedule 10 months ago
    Sold Out!
    90 Mins
    Workshop
    Advanced

    Abstract (280 chars)

    What if you could organize and motivate people to double their highest-expected productivity goals? Lessons from a large, distributed, volunteer group of online video gamers offer practical 21st-century guidance for your workplace. Even if you aren't a gamer. Or a space pirate.

    Abstract (full)

    What if you could gather and motivate people to double even their highest-expected productivity goal? What if you had no authority over those people -- if they were all volunteers?

    The future of leadership is emerging to guide 21st-century organizations beyond the small, cross-functional, green-field software development teams of the 1990s. Agile enterprises must respond to emerging markets, provide unity of purpose to workers with conflicting motivations, and foster order when change is the only constant. Agile leadership must cope with distributed teams, "gig economy," diverse skill-sets, and the impact to morale of unexpected changes. But the measure of success is still delivery to the market: volume, quality, reliability.

    Early in 2017, a group of several hundred independent players of the online futuristic video game Elite:Dangerous faced all the above organizational challenges yet still managed unprecedented delivery to their market. And they did it despite the "me first" culture of online games.We'll explore the structural, social, and cognitive factors which enabled this large distributed team of casual volunteers to deliver twice as much as their nearest competition. And we'll uncover how to amplify those factors in your own workplace.

    You'll learn the powerful effects of making individual contributions visible, expanding the scope of your regular team synchronizations, having a loose leadership hierarchy, and encouraging diffusion of innovation. And you'll see how community engagement is an essential quality of a servant leadership culture. This is a compelling story about leadership that's relatable to anyone regardless of their interest in or experience with Agile, online gaming, or space pirates.

  • Liked Lee Elliott
    keyboard_arrow_down

    Lee Elliott - How to #FAIL at Agile

    Lee Elliott
    Lee Elliott
    Director of Agile
    Prodigy Game
    schedule 10 months ago
    Sold Out!
    40 Mins
    Talk
    Beginner

    “Are we Agile yet?”, “Of course we are agile, we stand up every day”, “We have a hybrid Waterfall/Agile technique”. Do any of these sound familiar to you?

    After several years at multiple organizations it is interesting to find the same mistakes being made over and over again. This talk will discuss the various ways that your company can fail at agile and what you can do about it.

  • 60 Mins
    Talk
    Beginner

    For anyone willing to take some risk and create a success on your own terms.

    -This Agile Business presentation best represents: Experience, Exploration and Adaptation.

    "This talk is centered Agile being all about People and Business - on what’s in it for you and what’s in it for your clients.

    I initiated the McCafé concept at McDonald's and will share both the development stages and collaborative drivers. It’s about understanding where the real levers of power lie – with YOU.

    I will step beyond Agile for IT – and show how Agile Values bring the Business and People together – I open the Kimono with the client, build the relationship and I will share with the audience:

    How and What real life experiences were discovered with the McCafé launch. The presentation has useful lessons about Agile Business techniques to help participants gain insight and develop important skills with Executives and Clients. It’s a fundamental shift in mindset.

    Instead of focusing on what you can sell, the focus is shifted to what your unique talents are. Discover more fulfillment in the process of uniting and practicing with your client.

    Can't wait to share!!

  • Liked Pawel Mysliwiec
    keyboard_arrow_down

    Pawel Mysliwiec - Lead with CARE - simple framework to create, foster and enable meaningful connections

    Pawel Mysliwiec
    Pawel Mysliwiec
    Enabler
    Pyxis Technologies
    schedule 10 months ago
    Sold Out!
    40 Mins
    Talk
    Beginner

    Pressured by results, overwhelmed by schedules to meet and expectations to live up to we so often lack to recognize the power of meaningful human connections around us. Still, when we recall some of the leaders that created the most lasting change in our professional and personal lives, there are a few common traits that seem to be part of their behavior.

    I have lived and practiced various roles in my life and career, and derived a simple way of reminding myself on how to create more meaningful connections for more powerful impact on the human level. In this talk I will present for the first time what has driven my teaching, coaching and leading along these years.

    CARE stands for curiosity, authenticity, respect and empathy. And it represents care, genuine and uninterested, for people around us- colleagues, relatives, managers and reports. In an illustrated way I will tell stories about how this simple framework can change the impact of your leadership and foster a stronger engagement for anything you stand for.

  • Liked Martin Aziz
    keyboard_arrow_down

    Martin Aziz - "When do you need it by?" Business-Agility Metrics in an Agile World

    60 Mins
    Talk
    Intermediate

    “When will it be done?” is a question asked in just about every business I’ve encountered, Agile or otherwise. In this metrics-focused session we will explore why that question is so hard to answer and whether it is even the right question to ask.

    We will explore current thinking about measurement in knowledge work fields. How every business needs to identify their own appropriate metrics to measure for their own business challenges and goals. While metrics are always unique for each individual business context, we will identify 4 metric categories identified from the Fit for Purpose framework.

    To connect these concepts to your Agile organization we explore going past looking at measurement as a team phenomena and connect this to the level of services or value streams.

    Digging further we continue to examine questions around measuring and predicting delivery times. We contrast prediction approaches using deterministic methods vs probabilistic methods. And consider multiple sources of variability that make predictions challenging and often impossible.

    We conclude by considering more appropriate questions to replace “When will it be done?” Rather asking “When do we need it” followed by “and so, when should start?”

  • Liked Dave Dame
    keyboard_arrow_down

    Dave Dame / Aaron Sampson, PMI-ACP, ITILv3, SMC - Your Proxy is Killing Your Product...One Delay at a Time

    90 Mins
    Workshop
    Beginner

    A supported Product Owner has the power to prioritize. An empowered Product Owner has the power to say 'No'!

    The Product Owner is the most underutilized and unsupported role in large organizations that are trying to increase their speed to market. Product Owners are only business people playing a 'weekend dad' to the team or they are merely only writing requirements for the team.

    Companies that are successful in delivering products to market empower the Product Owner. The Product Owner has one leg in Product Management and the other leg with the Scrum Team. The empowered Product Owner engages the business, customers, engineering, design, sales groups as stakeholders. They are empowered to optimize value by creating vision and context to enable teams to deliver products people want to buy and are technically sound to maintain and scale.

    In this workshop, we will help you unleash this opportunity and guide you in understanding the role of an empowered Product Owner.

  • Liked Sriram Natesan
    keyboard_arrow_down

    Sriram Natesan - How adopting an agile approach helped Finance & Risk group deliver a regulatory initiative

    Sriram Natesan
    Sriram Natesan
    Sr. Manager
    Deloitte Consulting
    schedule 11 months ago
    Sold Out!
    40 Mins
    Experience Report
    Intermediate

    CFOs in today's digital economy are looking to invest significant capital on data driven initiatives to deliver strategic analysis to business partners. However this is often reprioritized due to regulatory requirements.

    This session is about how a large European Bank successfully delivered a large regulatory transformation program in 2017 using an agile approach. Driven by Finance & Risk groups and enabled by technology, incremental business value was delivered to Finance and Risk stakeholders.

    The key challenges faced required an approach to handle evolving regulatory requirements, lack of trust and collaboration between Business and Technology, lack of knowledge and experience in the solution domain, integration of new technology assets to automate business requirements and an aggressive timeline enforced by the regulator.

    As an Agile Coach on the project, my role was to help the Finance & Risk groups with the value stream mapping, formation of cross functional teams, developing an agile delivery approach, and provide training and coaching for the teams and leadership on adoption of agile principles and practices.

    The successful delivery was largely due to business foresight to maneuver around typical IT challenges and instead adopt an approach using agile principles that put delivering business value over fixed scope. Through this approach, the clients were able to deliver the solution that addressed the immediate needs but this also position them to leverage for future regulations.

    This talk will elucidate the backdrop, challenges that posed the business, the agile approach, culture and mindset that was adopted, and the resulting outcomes.

    If you have thought of or thinking of adopting Agile mindset in a non-IT environment, this is the session for you. In this session we will share some techniques we developed and hiccups that we managed along the way.

    By the end of this session, you will likely have gained some valuable insights that you can take back to your Organization and adopt agile principles and practices in areas outside of IT.

  • Liked Joanne Stone
    keyboard_arrow_down

    Joanne Stone - Shattering How we Hire and Build Scrum Masters

    60 Mins
    Talk
    Beginner

    Our industry exploded with tons of newly certified scrum masters. HR folks go through 50+ applicants to find a good scrum master. New Scrum Masters are challenged gaining experience to help them get a job and/or improve their abilities. How can we help new scrum masters become great and how can we help HR find them?

    Join Joanne to review new approaches to interviewing scrum masters (any scrum team member) utilizing experientially based questions. Explore how as a community we are able to grow scrum masters and agile coaches internally and externally in our companies.

    Let's disrupt the way we do things traditionally - the world is changing faster than our traditions.

  • Liked thomasjeffrey
    keyboard_arrow_down

    thomasjeffrey / Adeeb Dhanani - Creating Shared Understanding At High Complexity through Story Mapping, Spec By Example and Domain Driven Design

    90 Mins
    Workshop
    Advanced

    Shared understanding is a pre-requisite to success for any agile teams. Many Agile teams rely on User Stories to help them get consensus on what to deliver, and what done looks like. Stories are a great practice for agile teams, but as the complexity of the problem or solution they are building increases, they often need more. Agile teams can face serious churn in the story writing process as complexity increase. Different team members can have completely different understandings of the meaning of key business and solution concepts. Often the same concepts end up being discussed over and over again, significantly slowing down story exploration. Even worse, different stakeholders end up having ambiguous and even conflicting understanding of the solution.

    During this session, we will discuss how we have integrated story exploration practices such as Story Mapping, Story Grooming, and Spec by Example, with the Domain Driven Design method, with the goal to promote the creation of a ubiquitous language and share understanding of both the solution and business domain. We will show how various teams have leveraged light weight, informal tools to enable both technical and non technical stakeholders to execute in a highly aligned way, and dramatically decrease churn and rework as a result.

    A key part of this session will be taking the audience through an integrated example that show cases how one can elaborate on an idea through progressive refinement of Stories and CRC Card based domain driven models in parallel. We will showcase how Story Maps can be refined through creation of an initial Domain Driven Model expressed through Class Responsibility Cards. We will illustrate how to connect story grooming and refinement of domain models in order to create a precise business and solution language. We will illustrate how domain model walkthroughs can be used to battle test your stories against your domain model, validating key assumptions before coding starts. We will also showcase how both story grooming and domain driven design can be done directly in code, and how this approach dovetails perfectly into test driven development.

  • Liked Gillian Lee
    keyboard_arrow_down

    Gillian Lee / Courtney Kurysh - Team Health Checks for the Rest of Us

    60 Mins
    Workshop
    Beginner

    Want to experience a health check that you can use with your teams the day after this session? Join in this workshop where you will get hands on experience with Spotify's Health Check model and hear an experience report of applying it to 10+ teams.

    Evaluate what aspects of this model are relevant to your context and goals. Hear about what factors contributed to our success and what potential pitfalls to watch out for.

    Take the guessing out of what to improve on teams and how to measure it.

  • Liked Gil Broza
    keyboard_arrow_down

    Gil Broza - How to Make Real Collaboration Possible

    60 Mins
    Talk
    Intermediate

    Collaboration is generally considered a net positive, and everyone knows it’s a key principle of Agile. Yet most Agile teams -- even those that seem to work well together -- don’t collaborate nearly enough, and thus don’t reach their full potential. It takes attention and work to make collaboration possible, let alone appealing and practical! In this interactive talk, the author of “The Human Side of Agile” explains the not-so-short list of not-so-simple factors that get in the way of real collaboration, and provides a process for determining actions that will make collaboration possible.

  • Liked Matt Dominici
    keyboard_arrow_down

    Matt Dominici - Self Organizing for Fun And Profit

    40 Mins
    Talk
    Intermediate
    1. Have an already successful company
    2. Read “Agile At Scale” article in latest HBR
    3. "Go Agile" (Pay large sums of $ to a large consultancy)
    4. ????
    5. Profit

    Self Organizing teams are the heart of agile software development. The Agile Manifesto practically reads as if it was written by a Team who were sick of being told how to do their job… “We are uncovering better ways of developing software by doing it…”

    As in “We will figure this out, if you’d just LET US!”

    But for all the leadership training and blogs about how important an ‘agile mindset’ is, most teams are simply never allowed to sufficiently self organize.

    In this brief interactive session, we’ll uncover what it means to be part of a self-organized team, the boundaries of self-organization, and how Managers and Scrum Masters can exercise servant leadership by enabling teams to self-organize.

  • Liked Michael Sahota
    keyboard_arrow_down

    Michael Sahota - Wave 2 of Agile: Living The Agile Mindset

    60 Mins
    Talk
    Intermediate

    Wave 2 of Agile is a way to understand the high-performance results that come from Being Agile. We know many in our industry have fallen into the trap or “Doing Agile” – where people lose sight of the objectives and lasting results.

    Wave 2 is about Living Agile. It is how we show up. It is how we work with people and organizations to shape the Culture. It is living Mahatma Gandhi's truth:

    “Be the change that you want to see in the world”.

    When we focus on our own behaviour, we model Being Agile. This is the only way to invite the Agile Mindset. This is Wave 2 Agile. We stop creating conflict and resistance. We become the effective leaders and influencers of lasting change in our organizations.

    “To be or not to be? That is the question.”

  • Liked Savita Pahuja
    keyboard_arrow_down

    Savita Pahuja / Mariete Sequera Hernandez - Empathy Driven Product Vision – the art of creating an impactful product vision using emotions and magic of visual effects

    40 Mins
    Talk
    Beginner

    "Customers don’t buy products, they hire products to do a job” – Clayton Christensen

    • Are your customers ready to buy your product even before you release it?
    • Are your customers inspired by your product?
    • Is your product vision aligned with your customers’ needs?
    • Does your product vision motivate your team?

    Join us to experience a new way of creating an empathy-driven product vision, a powerful tool to start your journey of creating the right products or services. Experience the power of Emotions inspired by Human-Centered Design concepts, iterative feedback loops, and Visual creativity.

    With this approach, customers and team are involved and convinced with your product or service right from the start.

    A few benefits of empathy-driven product vision are:

    1) Seeing Is Believing: visualization has a better impact on the mind

    2) Easy to understand and getting feedback from the customers

    3) Helpful for marketing and sales to think of their product strategy

    4) Empower team to be focused for the product goal in their whole development cycle

    5) Helpful for start-ups to pitch a new product idea or invention to a potential investor

    6) The team understands better, the vision of the new product initiatives by the company

  • Liked Mathias Eifert
    keyboard_arrow_down

    Mathias Eifert - Iterative vs. Incremental – What’s the Difference and Why Should You Care?

    60 Mins
    Talk
    Beginner

    Agile is an incremental and iterative approach to delivering value to our customers. But too often we assume it’s really all about ways to slice work into smaller batch sizes and that both approaches are fundamentally equivalent. However, there is a crucial difference and this lack of awareness is a major contributor to projects and teams that are AINO (Agile In Name Only)!

    In this session, we will discuss how to differentiate between incremental and iterative approaches, their strengths and weaknesses, and why you really need both. We will explore the many ways in which iteration shapes the core of Agile practices, how it supports and enables the benefits of agility, and how understanding its awesome power is a key step in moving from “doing” Agile to truly being agile. In addition, we will take a close look at the practical implications of when to use each approach by discussing real world scenarios, highlighting common Agile anti-patterns and (re)examining familiar story slicing patterns.

    You will walk away with both a better understanding of one of the most important underlying principles of agility and immediately applicable insights for your daily work!

  • Liked Leila Rao
    keyboard_arrow_down

    Leila Rao - The Improv of Agile

    Leila Rao
    Leila Rao
    Enterprise Agile Coach
    AgileXtended
    schedule 11 months ago
    Sold Out!
    90 Mins
    Workshop
    Intermediate

    The Four Rules of Improv that Tina Fey delivered in her best-selling book, Bossypants, serve as the inspiration for this workshop. We will explore these four rules and why they’re invaluable in cultivating and reinforcing Agile mindset and achieve sustainable agility. In this experiential workshop, we will pair each rule with an activity that illuminates the rule while connecting it to specific Agile principles and scenarios.

    Become an agile catalyst by understanding and applying the Four Rules of Improv to help create a fulfilling environment for yourself and your organization.

  • Liked Dave Dame
    keyboard_arrow_down

    Dave Dame / Dave Tung - Is your Agile Inclusive?

    40 Mins
    Talk
    Beginner

    Agile is about keeping pace with change. Inclusion ensures we bring everyone along with us.

    Agile initially brought a bunch of individuals cross-functional specialists together to work as a team. This cross-functional team was able to deliver complex products more quickly. The concept of diverse teammates looking at a problem and sharing their perspective from their skill background proved to be the ideal way in creating solutions that meet the needs of domestic customers.

    As companies execute on their digital strategy, products are now global. Having cross-functional teams are no longer sufficient. Agile teams need to be cross-functional AND diverse to meet the needs of global customers.

    In our talk, Dave and Dave will discuss the importance and competitive need to make your teams diverse. They will also share their experiences of integrating diverse members into the team.

  • Liked Pawel Mysliwiec
    keyboard_arrow_down

    Pawel Mysliwiec - Stop protecting your Scrum Team and removing impediments! - debunking most persistent misunderstandings behind the Scrum Master role

    Pawel Mysliwiec
    Pawel Mysliwiec
    Enabler
    Pyxis Technologies
    schedule 10 months ago
    Sold Out!
    40 Mins
    Talk
    Intermediate

    'Talk to our Scrum Master if you want to discuss something with me', 'Sorry, the team has already started their Sprint, you will need to wait for another couple of weeks', 'If only these middle managers understood what Scrum is all about!', 'Lets place this impediment in the 'blocked' column and assign it to the Scrum Master'....

    I could continue citing these quotes for quite a while. Do they sound familiar ?

    If so no worries, that's how the Scrum Master role is being understood after assisting to a 1, 2 or 3-days Scrum class (followed by a certification, or not). While sometimes some of these may be options that bring the most value to the team and to the organization as a whole - on a short term, far too often it becomes a 'recipe' on how to act as a 'good Scrum Master'.

    Digging into my own 10 years of experience (mistakes, failures, and, some successes here and there), complemented with powerful insights from experienced practitioners, this talk aims to help the profession of Scrum Masters (and Agile Coaches of course) in stepping up their game and contribute to sustainable, long term organizational benefits while still continuing their service to the team.

  • Liked David Sabine
    keyboard_arrow_down

    David Sabine - The Art of Agile Documentation

    90 Mins
    Workshop
    Beginner

    Myth: "Agile teams don't document."
    Truth: Some of the best documentation we've ever seen comes from Agile teams.

    Agile Engineering practices have revolutionized the ways in which documentation is treated and produced. In high-stakes environments with heavy compliance and audit requirements, a tendency toward exhaustive documentation is dangerously common. This workshop provides direct guidance and simple tools to help a document-heavy workplace think differently about documentation.

    I have developed this workshop to help an organization reframe their understanding of documentation with respect to knowledge work in complex environments so that they may eliminate unnecessary artifacts and simplify/automate others.