"When do you need it by?" Business-Agility Metrics in an Agile World

schedule Oct 30th 01:00 PM - 02:00 PM place 206A people 24 Interested

“When will it be done?” is a question asked in just about every business I’ve encountered, Agile or otherwise. In this metrics-focused session we will explore why that question is so hard to answer and whether it is even the right question to ask.

We will explore current thinking about measurement in knowledge work fields. How every business needs to identify their own appropriate metrics to measure for their own business challenges and goals. While metrics are always unique for each individual business context, we will identify 4 metric categories identified from the Fit for Purpose framework.

To connect these concepts to your Agile organization we explore going past looking at measurement as a team phenomena and connect this to the level of services or value streams.

Digging further we continue to examine questions around measuring and predicting delivery times. We contrast prediction approaches using deterministic methods vs probabilistic methods. And consider multiple sources of variability that make predictions challenging and often impossible.

We conclude by considering more appropriate questions to replace “When will it be done?” Rather asking “When do we need it” followed by “and so, when should start?”

 
11 favorite thumb_down thumb_up 0 comments visibility_off  Remove from Watchlist visibility  Add to Watchlist
 

Outline/structure of the Session

Part 1 - Connecting Business Agility to Metrics

  • Connecting measurement to Business Agility and Business Outcomes.
  • The need for unique metrics that are fit for your specific organization
  • Classifying the metrics according to 4 Metric Classifications from the Fit for Purpose framework

Part 2 - Metrics Literacy

  • Identification of commonly used metrics
  • Review of how to read and make use of these metrics

Part 3 - Predictions

  • Leveraging the metrics that you already have to predict future outcomes
  • Exploring sources of variability in complex environments
  • Introduce Classes of Service as a way of managing when to commit to start work

Conclusion

  • Connecting variability as something to be understood and controlled regardless of the Agile method being used
  • Using metrics to manage variability offers the ability to maximize outcomes by understanding when we need to commit to start work vs following a plan

Learning Outcome

Participants should leave this session with a better understanding of:

-Metric Classifications

-Frequently used metrics and how to read their corresponding charts.

-Service Orientation

-Classes of Service

- Variability

- Understanding how metrics can be used to predict outcomes

Target Audience

Intermediate & Advanced - Business Leaders, Coaches, Agile Practitioners

Prerequisite

None

schedule Submitted 3 months ago

Comments Subscribe to Comments

comment Comment on this Submission

  • Liked Ellen Grove
    keyboard_arrow_down

    Ellen Grove - Making our Mark: Drawing Together to Enhance Collaboration

    90 Mins
    Workshop
    Beginner

    Co-creating drawings helps teams enhance their systems thinking abilities by really seeing the big picture. A group of people talking around a whiteboard is an effective way to share ideas across a team. Imagine how much richer the conversation is when everyone on the team has a marker in their hand and is actively contributing! Graphic visualization is an important tool for talking about new ideas, generating insights and developing shared understanding. In a team context, drawing is a thinking tool rather than an artistic endeavour. When everyone participates in creating drawings, all team members can see how things fit together and what mental models are at play in defining the situation. And, by drawing together, the team is collaboratively creating meaningful records that are being validated and updated.

    Come along on a visual adventure into how teams can collaboratively visualize ideas and make sure that everyone at the table has a voice. In this workshop, we will warm up with some basic doodling skills practice. No drawing experience is required to take part in this session: if you can hold a marker, we can teach you the skills needed to put your ideas on paper. Together we'll consider the ways that collaborative drawing can be used to enhance group work, and we will share practical activities that you can take back to use with your team for setting the stage, gathering information, and sharing stories.

  • 90 Mins
    Workshop
    Advanced

    Abstract (280 chars)

    What if you could organize and motivate people to double their highest-expected productivity goals? Lessons from a large, distributed, volunteer group of online video gamers offer practical 21st-century guidance for your workplace. Even if you aren't a gamer. Or a space pirate.

    Abstract (full)

    What if you could gather and motivate people to double even their highest-expected productivity goal? What if you had no authority over those people -- if they were all volunteers?

    The future of leadership is emerging to guide 21st-century organizations beyond the small, cross-functional, green-field software development teams of the 1990s. Agile enterprises must respond to emerging markets, provide unity of purpose to workers with conflicting motivations, and foster order when change is the only constant. Agile leadership must cope with distributed teams, "gig economy," diverse skill-sets, and the impact to morale of unexpected changes. But the measure of success is still delivery to the market: volume, quality, reliability.

    Early in 2017, a group of several hundred independent players of the online futuristic video game Elite:Dangerous faced all the above organizational challenges yet still managed unprecedented delivery to their market. And they did it despite the "me first" culture of online games.We'll explore the structural, social, and cognitive factors which enabled this large distributed team of casual volunteers to deliver twice as much as their nearest competition. And we'll uncover how to amplify those factors in your own workplace.

    You'll learn the powerful effects of making individual contributions visible, expanding the scope of your regular team synchronizations, having a loose leadership hierarchy, and encouraging diffusion of innovation. And you'll see how community engagement is an essential quality of a servant leadership culture. This is a compelling story about leadership that's relatable to anyone regardless of their interest in or experience with Agile, online gaming, or space pirates.

  • Liked Lee Elliott
    keyboard_arrow_down

    Lee Elliott - How to #FAIL at Agile

    Lee Elliott
    Lee Elliott
    Director of Agile
    Prodigy Game
    schedule 3 months ago
    Sold Out!
    40 Mins
    Talk
    Beginner

    “Are we Agile yet?”, “Of course we are agile, we stand up every day”, “We have a hybrid Waterfall/Agile technique”. Do any of these sound familiar to you?

    After several years at multiple organizations it is interesting to find the same mistakes being made over and over again. This talk will discuss the various ways that your company can fail at agile and what you can do about it.

  • Liked Dave Sharrock
    keyboard_arrow_down

    Dave Sharrock / Melissa Boggs - Don’t Panic: Stories of Cultural Change

    60 Mins
    Talk
    Intermediate
    Don't underestimate the power of your vision to change the world. Whether that world is your office, your community, an industry or a global movement, you need to have a core belief that what you contribute can fundamentally change the paradigm or way of thinking about problems.
    -- Leroy Hood
    You can’t attend an agile conference these days without hearing about organizational culture. Cultural change is not optional for most organizations that want to become more agile. Agility requires a mindset that means many will have to change their traditions, habits, and behaviors.
    But culture is difficult to work with. It’s intimidating; We begin to panic, asking ourselves: “Why do I feel powerless to affect change in my organization? What does it say about me or my org? What does it say about the likelihood of me being able to make these positive shifts outside my team?” and ultimately we may talk ourselves out of any change at all.
    However, wecaninspire others to see the value in the change. Creating sustainable cultural change means creating a movement within your organization, and this is done one story, one experience at a time. Learn how to recognize your existing culture, identify the areas that require evolution, and create a movement that inspires change.
  • Liked Gaël Rebmann
    keyboard_arrow_down

    Gaël Rebmann / Barbara Schultz - Gam'Inception: learn how to build serious games by playing serious games

    60 Mins
    Workshop
    Beginner

    Gam'Inception is a game made of games to learn how to create games... Sounds funnier than dreams in dreams in dreams, don't you think Mr. Nolan?

    By playing three serious games, attendees will learn why serious games are a very efficient way to discover new concepts, mechanisms or tools and that everyone is able to build her/his own ones:

    • Attendees will have to face me in a drawing duel. Be prepared, I'm almost as good with pens than with ASCII art:
      _██_
      ( • ̮ •)
      ( . • . )
      (... • .. )
    • Then, they will travel in time, to Venice, the city of Doges, for a mix of Game of the Goose, a game book and an escape game
    • Finally, they will participate to Top Chef (at least my version of the show...) and will find their own recipes to cook their own games

    The workshop is almost entirely interactive and requires no prior knowledge about serious games (you don't even need to know what a serious game is). At the end of the session, attendees will have learned:

    • how a serious game is structured
    • which steps are essential to building a serious game
    • which steps are 'nice to have' when they build a serious game
    • that they are way more qualified to build their own serious games than they thought
    • how efficient a serious game is to learn new things
    • how highly corruptible I am


    Note that I always try to co-present with Leonardo DiCaprio but, sometimes, he is too busy to come ;-)
    I hosted it successfully several times in Europe (Agile France, Agile Tour Paris, Xebicon and smaller events) last year so the structure is solid.

    Slides, in French, are available here. The workshop (and its slides) will, of course, be in English with the possibility for attendees to ask me anything in French if they are more comfortable with this language

  • Liked Fernando Cuenca
    keyboard_arrow_down

    Fernando Cuenca - Visualizing Work: If you Can't See It, you Can't Manage It

    60 Mins
    Talk
    Intermediate

    Unlike a factory, where we can see work literally moving around, piling up waiting, being worked on, or even deteriorating with time, knowledge workers have to deal with abstract constructs that are largely invisible. Suddenly, answering questions like "what are we working on?" or "how does work get done here" can become tricky.

    The basic premise that the first step towards effectively managing knowledge work is to make it visible will not come as a surprise for anyone with some familiarity with Agile. That said, there's more to effective work visualization than a 3-column board showing "To Do | In Progress | Done" columns, and visualizing work items is only the first step.

    This session will explore approaches for visualizing otherwise invisible aspects of work, such as commitments, process, rules and, of course, work items, and using them to enable more effective management and collaboration.

  • Liked Dave Dame
    keyboard_arrow_down

    Dave Dame / Aaron Sampson, PMI-ACP, ITILv3, SMC - Your Proxy is Killing Your Product...One Delay at a Time

    90 Mins
    Workshop
    Beginner

    A supported Product Owner has the power to prioritize. An empowered Product Owner has the power to say 'No'!

    The Product Owner is the most underutilized and unsupported role in large organizations that are trying to increase their speed to market. Product Owners are only business people playing a 'weekend dad' to the team or they are merely only writing requirements for the team.

    Companies that are successful in delivering products to market empower the Product Owner. The Product Owner has one leg in Product Management and the other leg with the Scrum Team. The empowered Product Owner engages the business, customers, engineering, design, sales groups as stakeholders. They are empowered to optimize value by creating vision and context to enable teams to deliver products people want to buy and are technically sound to maintain and scale.

    In this workshop, we will help you unleash this opportunity and guide you in understanding the role of an empowered Product Owner.

  • Liked Joanne Stone
    keyboard_arrow_down

    Joanne Stone - Shattering How we Hire and Build Scrum Masters

    60 Mins
    Talk
    Beginner

    Our industry exploded with tons of newly certified scrum masters. HR folks go through 50+ applicants to find a good scrum master. New Scrum Masters are challenged gaining experience to help them get a job and/or improve their abilities. How can we help new scrum masters become great and how can we help HR find them?

    Join Joanne to review new approaches to interviewing scrum masters (any scrum team member) utilizing experientially based questions. Explore how as a community we are able to grow scrum masters and agile coaches internally and externally in our companies.

    Let's disrupt the way we do things traditionally - the world is changing faster than our traditions.

  • Liked thomasjeffrey
    keyboard_arrow_down

    thomasjeffrey / Adeeb Dhanani - Creating Shared Understanding At High Complexity through Story Mapping, Spec By Example and Domain Driven Design

    90 Mins
    Workshop
    Advanced

    Shared understanding is a pre-requisite to success for any agile teams. Many Agile teams rely on User Stories to help them get consensus on what to deliver, and what done looks like. Stories are a great practice for agile teams, but as the complexity of the problem or solution they are building increases, they often need more. Agile teams can face serious churn in the story writing process as complexity increase. Different team members can have completely different understandings of the meaning of key business and solution concepts. Often the same concepts end up being discussed over and over again, significantly slowing down story exploration. Even worse, different stakeholders end up having ambiguous and even conflicting understanding of the solution.

    During this session, we will discuss how we have integrated story exploration practices such as Story Mapping, Story Grooming, and Spec by Example, with the Domain Driven Design method, with the goal to promote the creation of a ubiquitous language and share understanding of both the solution and business domain. We will show how various teams have leveraged light weight, informal tools to enable both technical and non technical stakeholders to execute in a highly aligned way, and dramatically decrease churn and rework as a result.

    A key part of this session will be taking the audience through an integrated example that show cases how one can elaborate on an idea through progressive refinement of Stories and CRC Card based domain driven models in parallel. We will showcase how Story Maps can be refined through creation of an initial Domain Driven Model expressed through Class Responsibility Cards. We will illustrate how to connect story grooming and refinement of domain models in order to create a precise business and solution language. We will illustrate how domain model walkthroughs can be used to battle test your stories against your domain model, validating key assumptions before coding starts. We will also showcase how both story grooming and domain driven design can be done directly in code, and how this approach dovetails perfectly into test driven development.

  • Liked Dave Sharrock
    keyboard_arrow_down

    Dave Sharrock - From Good to Great Product Ownership, or why experience is not enough

    Dave Sharrock
    Dave Sharrock
    Agile Coach
    agile42
    schedule 3 months ago
    Sold Out!
    60 Mins
    Workshop
    Intermediate
    Product Owners plant the seeds for excellent agile delivery teams. Great POs know how to plant the best seeds, seeds that the team can swarm around and deliver quickly, that provide rapid feedback and learning, and that morph towards excellent customer experiences. In some situations we need a good PO, in others we need a great PO. The trick is to know the difference. Join me on a journey of discovery working with contemporary examples to find out how to be a great PO or a good PO, and why you might, at different times, want to be both.
    We look at two key dimensions that determine whether you need good PO or a great PO, and how to tell the difference. First, what problem is the PO trying to solve? Are you rolling out changes to a mature product or battling to enter an emerging field? Are you scaling rapidly or slowly? Second, how is the PO making decisions about their backlog. Give a PO a project requirements document and a timeline, and what’s a PO to do? Even the best and most experienced POs will struggle to deliver an exciting customer experience that captures the heart of the customer.
    Through the workshop, you will learn a simple model for identifying great POs based not on PO experience, but on how the PO makes decisions about their backlog. The best POs know how to combine data and stakeholder input to best effect.Finally, we consider the product problems you are trying to solve, the pace of change, and how this effects the PO - good to great - you want for your product.
  • Liked Gil Broza
    keyboard_arrow_down

    Gil Broza - How to Make Real Collaboration Possible

    60 Mins
    Talk
    Intermediate

    Collaboration is generally considered a net positive, and everyone knows it’s a key principle of Agile. Yet most Agile teams -- even those that seem to work well together -- don’t collaborate nearly enough, and thus don’t reach their full potential. It takes attention and work to make collaboration possible, let alone appealing and practical! In this interactive talk, the author of “The Human Side of Agile” explains the not-so-short list of not-so-simple factors that get in the way of real collaboration, and provides a process for determining actions that will make collaboration possible.

  • Liked Jerilyn Edginton
    keyboard_arrow_down

    Jerilyn Edginton - 5S Refactoring: Understanding Refactoring for Non-Techies

    60 Mins
    Talk
    Beginner

    Developers are always wanting extra time to refactor their code. But we have deadlines and commitments to make - and really, what is refactoring anyway?This session aims to help non-technical team members to understand refactoring, why it's important, and why you don't have enough time not to refactor. Using Lean 5S, we're going to go through a non-technical example of what refactoring is and the types of things your teams may be doing during refactoring and the language they use.

  • Liked Eric Landes
    keyboard_arrow_down

    Eric Landes - Quality is Job One - Ensuring automation in your teams quality process

    Eric Landes
    Eric Landes
    Sr. DevOps Consultant
    AgileThought
    schedule 3 months ago
    Sold Out!
    40 Mins
    Talk
    Intermediate

    To increase the speed of delivery, your team needs test automation! Eric walks through scenarios to help increase your test automation. Scenarion 1 - Helping your team jump start unit testing a legacy application, Eric shows how to start introducing test automation into your release pipeline. Scenario 2 – We hate TDD - Eric walks through a strategy to help a team resistant to Test Drive Development/Design that helps introduce this practice. Eric then takes questions on increasing test automation to improve pipeline quality

  • Liked Adam Thackeray
    keyboard_arrow_down

    Adam Thackeray / Laurie McKenzie - DevOps - Building the Delivery Rocketship.

    60 Mins
    Talk
    Beginner

    Transformation in a large, traditional organization is a journey. A journey of epic proportions. Success, failure and adversity are faced continuously. We will be bringing you an enlightening and raw account about how we applied DevOps practices, built a delivery rocketship and what worked well and not-so-well for us at TD Bank! Come and listen to how TD is transforming the way it works and becoming world-class in delivery.

  • Liked Michael Sahota
    keyboard_arrow_down

    Michael Sahota - Wave 2 of Agile: Living The Agile Mindset

    60 Mins
    Talk
    Intermediate

    Wave 2 of Agile is a way to understand the high-performance results that come from Being Agile. We know many in our industry have fallen into the trap or “Doing Agile” – where people lose sight of the objectives and lasting results.

    Wave 2 is about Living Agile. It is how we show up. It is how we work with people and organizations to shape the Culture. It is living Mahatma Gandhi's truth:

    “Be the change that you want to see in the world”.

    When we focus on our own behaviour, we model Being Agile. This is the only way to invite the Agile Mindset. This is Wave 2 Agile. We stop creating conflict and resistance. We become the effective leaders and influencers of lasting change in our organizations.

    “To be or not to be? That is the question.”

  • Liked Savita Pahuja
    keyboard_arrow_down

    Savita Pahuja / Mariete Sequera Hernandez - Empathy Driven Product Vision – the art of creating an impactful product vision using emotions and magic of visual effects

    40 Mins
    Talk
    Beginner

    "Customers don’t buy products, they hire products to do a job” – Clayton Christensen

    • Are your customers ready to buy your product even before you release it?
    • Are your customers inspired by your product?
    • Is your product vision aligned with your customers’ needs?
    • Does your product vision motivate your team?

    Join us to experience a new way of creating an empathy-driven product vision, a powerful tool to start your journey of creating the right products or services. Experience the power of Emotions inspired by Human-Centered Design concepts, iterative feedback loops, and Visual creativity.

    With this approach, customers and team are involved and convinced with your product or service right from the start.

    A few benefits of empathy-driven product vision are:

    1) Seeing Is Believing: visualization has a better impact on the mind

    2) Easy to understand and getting feedback from the customers

    3) Helpful for marketing and sales to think of their product strategy

    4) Empower team to be focused for the product goal in their whole development cycle

    5) Helpful for start-ups to pitch a new product idea or invention to a potential investor

    6) The team understands better, the vision of the new product initiatives by the company

  • Liked Mathias Eifert
    keyboard_arrow_down

    Mathias Eifert - Iterative vs. Incremental – What’s the Difference and Why Should You Care?

    60 Mins
    Talk
    Beginner

    Agile is an incremental and iterative approach to delivering value to our customers. But too often we assume it’s really all about ways to slice work into smaller batch sizes and that both approaches are fundamentally equivalent. However, there is a crucial difference and this lack of awareness is a major contributor to projects and teams that are AINO (Agile In Name Only)!

    In this session, we will discuss how to differentiate between incremental and iterative approaches, their strengths and weaknesses, and why you really need both. We will explore the many ways in which iteration shapes the core of Agile practices, how it supports and enables the benefits of agility, and how understanding its awesome power is a key step in moving from “doing” Agile to truly being agile. In addition, we will take a close look at the practical implications of when to use each approach by discussing real world scenarios, highlighting common Agile anti-patterns and (re)examining familiar story slicing patterns.

    You will walk away with both a better understanding of one of the most important underlying principles of agility and immediately applicable insights for your daily work!

  • Liked Cherie Silas
    keyboard_arrow_down

    Cherie Silas - Power Coaching – Pushing the Boundaries to build better teams

    60 Mins
    Talk
    Intermediate

    Elevator Pitch

    Sometimes teams need more than just questions. They need scrum masters and coaches who are courageous enough to have the hard conversations, challenge their decisions, push them to the next level. During this session we will introduce participants to some anti-patterns that have arisen in the scrum master and agile coaching communities and discuss ways to break free!

    Description:

    Coaching Agile Teams is all about asking questions and allowing them to self organize, right? Well, that's just part of the mission. During this session we will introduce participants to some anti-patterns that have arisen in the scrum master and agile coaching communities and discuss ways to break free!

    Sometimes teams need more than just questions. They need scrum masters and coaches who are courageous enough to have the hard conversations, challenge their decisions, push them to the next level. However, sometimes we push our teams a bit too hard and create negative conflict. It's times like this when we need to demonstrate how to reach out and make the first move to repair the relationship. We will introduce the concept of repair bids to help in this area.

    Lastly, we learn a model to put into practice to create a coaching alliance with teams so you can be in agreement on how you will work together for their best interest and improvement over a period of time.

    The reason we chose to create this session is that over the past few years we have noticed that as people are learning more about coaching they are getting out of balance and believing that the only thing that coaches are allowed to do is ask questions. We've noticed that scrum masters lean so far in the direction of self organization that they no longer believe they can challenge teams to grow or to move beyond where the team decides to be. We believe that the root of the problem rests in the fact that people are learning a bit about coaching but not actually learning how to be a coach. We would like to introduce to the attendees the more direct coaching methods that are available for use such as 1) direct communication, 2) challenging, 3) courageous questions that push the edge of the comfort zone, etc.

    Session is collaborative and includes interaction with the participants throughout. Also has collaborative exercises.

  • Liked Daniel Doiron
    keyboard_arrow_down

    Daniel Doiron - Tameflow : The Real Kanban - The Path to Hyper Performance

    Daniel Doiron
    Daniel Doiron
    President
    Agile Agonist
    schedule 4 months ago
    Sold Out!
    40 Mins
    Talk
    Advanced

    In today's agile, scaling of any framework comes with its own ... framework! Not so with Real Kanban as the scaling approach is to simply do more of it.

    The Real Kanban approach from Steve Tendon supports all flows - Operational, Financial, Informational & Psychological - by proposing the exact same models at the team, project, portfolio and enterprise level. Talk about robustness !

    Operational Flow (How well are we delivering?) deals with reducing cycle time so that work in progress does not stall in the system accumulating costs. By reducing cycle time - the time an item spends in the system - Operational expenses are trimmed leading the way to more productivity.

    Financial Flow (How much wealth are we creating?) recognizes throughput - the number of unit coming out of the system per unit of time - as the ultimate economic indicator for sales. Having a healthy beat is key to financial health.

    Informational Flow (How well are we communicating?) uses visualization and metrics from the Theory of Constraints and Throughput Accounting to ensures system thinking behavior and alignment.

    Psychological Flow (How happy are out people?) - The Real Kanban approach also allows employees to increase their skills and capabilities with WIP control, so that they can tame by themselves the boundaries of boredom and anxiety to always find a way to better themselves at their pace with the ever present slack existing in a Kanban system. The benefits - psychological flow - resulting from this system thinking's approach is to leverage the consciousness level and lead to continuous improvement by supplying metrics that guide each decision.

    Teachings from Queuing Theory, Tameflow, Real Options and other fascinating Kanban and Lean tools will be presented.

  • Liked Sam Tabbara
    keyboard_arrow_down

    Sam Tabbara - End to End Enterprise Agile Program Delivery, yes even in large regulatory initatives

    Sam Tabbara
    Sam Tabbara
    Sr. Consultant
    Agile By Design
    schedule 3 months ago
    Sold Out!
    40 Mins
    Experience Report
    Intermediate

    A walkthrough of my experience as a portfolio coach leading teams of agile coaches supporting large (60million+, 120person+) regulatory programs in the financial services industry.

    Comparing the similarities during my time leading a team of transformation coaches and scrummasters delivering customer-facing new technology at Bell, in the regulated telecom space.