The success and failures of Project Renegade at FreshBooks: A Kaizen Event gone wrong.

schedule Oct 30th 10:30 - 11:10 AM place 202 A/B people 6 Interested

Kaizen Events can bring people together from all levels of your company to tackle particularly knotty problems. Leaders or Agile Coaches can use them to help create and support a culture of learning by developing skills and emergent leadership. They are usually five-day-long events that include problem definition, research, data collection, brainstorming and solutioning, resulting in a plan.

In this session, not only will we tell you what a Kaizen Event is, but also show how an experienced leader or practitioner can put one together, and still get it wrong. We’ll share our learnings from our first Kaizen Event at FreshBooks, so that that you can avoid some of our mistakes. We’ll cover what a Kaizen event is, how you can benefit, and how to organize one. We’ll also share details like logistics, success metrics, messaging, problem solving and solutioning tools. Most importantly, we’ll be telling you what worked and what didn’t, so that you can successfully run your own Kaizen Event.

 
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Outline/Structure of the Experience Report

  1. What’s a Kaizen Event? Why would you organize one at your company? [5 min]
  2. FreshBooks’ Kaizen Event: Project Renegade [5 min]
    1. What was it about?
    2. Who was involved?
  3. The steps we took and the pitfalls we fell into [10 min]
    1. Success Metrics and how we failed anyway
    2. Logistics: Where? When? Who? And what more we could done here.
    3. Messaging and how some of it fell flat
    4. The Tools we used and how we misused them: The FreshBooks Field Guide
    5. The outcomes: good and bad
  4. Learnings along the way [10 min]
    1. From failure to success
    2. Our recommendations
  5. Q&A[10 min]

Learning Outcome

  • What is a Kaizen Event?
  • What are the benefits to a Kaizen Event?
  • How do you run a Kaizen Event? What are the key steps to running one?
  • Pitfalls to watch out for

Target Audience

Leadership folks, practitioners, agile coaches.

Prerequisites for Attendees

Nothing is required for this session. Just pen and paper if you'd like to take notes.

schedule Submitted 7 months ago

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