In Agile, team is the basic unit and great teamwork is a critical success factor. There are many factors that affects dynamics of a team. There are the mechanical parts such as a shared vision and team working agreements. There are also philosophical concepts such as safety and trust. What we will talk about is the most important piece - The Human Factor.  How do people’s personality comes into play? How would it help you to know that? What do you do after knowing?

There will be three parts, each part interwoven with talk and exercise

  • The Neglected Art of Listening
  • Why Different People Need Different Interaction Styles
  • Gentleness & Ego

Come join us in this interactive and thought provoking session around human interaction and how that affects team work in the context of agile transformation.

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Outline/structure of the Session

Introduction & Ice Breaking (2 mins)

The three insights:

- The neglected art of listening (aggregate: 35 mins)

  • exercise part I (10 mins)
  • types of listening (5 mins)
  • listening exercise part II (15 mins)
  • debriefing (5 mins)

- Why Different People Need Different Interaction Styles (aggregate: 25 mins)

  • laying out the personality colors (5 mins)
  • guided self-assessment (10 mins)
  • war stories in team setting and open discussion (10 mins)

- Gentleness & Ego (aggregate: 25 mins)

  • deep dive on ego and gentleness (5 mins)
  • how we can move from ego to gentleness to be more effective when interacting with another human being (10 mins)
  • open discussion lead with real life examples (10 mins)

- Conclusion (3 mins)

Learning Outcome

  • Learn the basic skills of listening
  • understand how listening plays an important role for agile coach and scrum master
  • how unique personality types prefer different interaction styles
  • understand how we can switch the interaction style to build more rapport
  • Discover the world of ego and gentleness that all of us have. 
  • Learn how to discern what state people are in and techniques to bring us and others to the gentle side

Target Audience

Everyone who works in a team setting

schedule Submitted 2 years ago

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  • Farshad Gheshlaghi, PhD
    By Farshad Gheshlaghi, PhD  ~  2 years ago
    reply Reply

    Great topic! Encourage everyone to attend this session. 

    • Patrick Li
      By Patrick Li  ~  2 years ago
      reply Reply

      Thank you, Farshad.

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