Improve Your Team: Explore Cognitive Bias
Many team challenges can be tracked back to cognitive biases: our judgement gets anchored, we think we're better than we are, and we are our own favorite reference point. And even though we're encouraged to "think outside the box," there are conditions where we have a bias against creativity. If that's not a recipe for a tough team environment, I don't know what is.
Improve your game by learning about bias! You'll leave this session with strategies for identifying and mitigating bias on your team.
Outline/structure of the Session
Throughout this talk, I introduce cognitive biases, how they impact teams, and present strategies for mitigating the biases. The talk moves relatively briskly. The biases are grouped in such a way as to give a coherent flow to the talk.
Minutes 0 - 8: Engaging opening to the talk, including solicitation of tools they use and brief introduction of speaker
Minutes 8 - 24 Explore a set of "Information Biases":
Anchoring, and how to combat it
Optimism Bias and Selective Updating
Minutes 24 - 36
Explore a set of "Ego Biases":
Attribution Bias -
Dunning Kruger Effect -
Address methods for moderating Ego Biases
Minutes 36 - 50 Explore group and decision biases:
In Group / Out Group Bias
Choice Supportive Bias
Social Desirability and Hawthorne Effect
Impact of Bias on Creativity
Minutes 50 - 55 Any additional Q&A
Close on time with "Blind Spot Bias"
This session includes references/citation to research on the topics .
Leave this session with answers to the following:
What is a cognitive bias?
What is the difference between biases that are categorized as "information bias" versus "ego bias?"
What are some specific real-world examples of both categories? (e.g., anchoring, fundamental attribution error, confirmation bias, etc..)?
What do they look like when they happen?
How can they hurt Agile teams?
How might they help agile teams?
What are some techniques for addressing bias?
What might you do about them to either dampening negative effects, or increasing positive effects?
Scrum Masters, Managers, Coaches, Team Members