Lean-Agile is easily & often associated with customer centric products and solution. The “customer facing” nature of the product allows for thin slicing, feedback and iteration which in turn leads to greater business agility and customer satisfaction. While there have been many exceptional case studies that demonstrate this, applying lean-agile to non-customer facing solutions has often been dismissed. Why is this? The risk is too high to thin slice? There’s no way to get customer feedback? There’s no way to deliver using iterative approaches?

Over the last 16 months a group within a leading financial services client was brought to a cross roads. Their traditionally stable market was on the verge of being disrupted due to emerging innovation and competition from smaller, more nimble competitors. They knew to operate the same way would result in significant losses in market share over the next decade. To survive, they had to lead the innovation. Change was becoming the norm, and their focus shifted from being solely focused on final solutions, to also re-thinking how they got to these solutions.

Enter lean & agile principles and practices. Initially dismissed because this client’s business model operated as the backbone of the institution. Much of the work they did was in facilitating payment origination and transaction settlement systems. Applying lean & agile required some significant tailoring.

In this talk we will discuss this client’s journey, how they changed the entire culture within the organization to focus on survival through agility. We’ll discuss how common lean-agile principles and practices can be applied and tailored to support transforming legacy eco-systems with back-end facing solutions where the concept of a real life "customer" is quite foreign. We'll visit our experiences in encouraging the transparency that is synonymous with an agile approach and how that fostered better partnerships and trust across many groups. We’ll explore how a culture of learning has established early wins for the client and set them on a path towards leading innovation, agility and empowered being first to market.

 
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Outline/structure of the Session

  • Introduction (5 min)
    • Domain / Industry
    • Market Disruption / Problem
    • Current State
  • Initiating Incremental Change (5 min)
    • Getting buy-in with all levels in the organization
    • Changing the culture
    • Changing the environment
  • Tailoring the practices and examples (15 min)
    • Applying user stories & story decomposition
    • Applying kanban & scrum
    • Enabling early & risk based testing
    • Applying MVPs
  • Conclusion (10 min)
    • Innovations & wins that have been seen through the journey
    • What's next in our journey
  • Q&A (5 min)

Learning Outcome

  • Tailoring story decomposition to support a blended modern and legacy application back-end environment
  • Enabling a better business-technology relationship and collaboration through constant co-location, visualization and demonstration (where traditionally things were black-boxed due to the back-end nature of the work)
  • Increasing trust by making the traditionally technical backlog more transparent
  • Enabling testing early on through back-end channels & services using a risk based approach
  • Applying the motivation of MVPs to solutions that traditionally couldn't be thin sliced
  • Enabling organizational change and agility incrementally

Target Audience

Agile Practitioners, Clients

Prerequisite

Participants should be versed in basic lean & agile motivations, principles and practices. Practitioners should come with questions to make this an engaging discussion.

schedule Submitted 3 months ago

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  • Paul J. Heidema
    By Paul J. Heidema  ~  3 months ago
    reply Reply

    Taimur and Sean have been supporting large corporations to embrace an agile approach through coaching and training for many years. This session looks engaging and relevant for many organizations that are struggling to take the agile plunge and achieve measurable results.


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