From Team Flow to System Flow to Customer Flow: Practical Tools to Keep Valuable Work Moving

schedule Nov 5th 01:00 - 02:00 PM place 204 ABC people 38 Interested

"Early and continuous delivery of value" is one of the promises of a shift towards Agile, and one of the manifestations of that principle is the ability to keep work in a state of "flow": always smoothly moving and reaching its Customers. Flow can be observed (and managed) at multiple levels, but the flow that really matters is that which is perceived by the Customer.

This talk will explore the meaning of "flow" at various levels (teams, systems of teams, and end-to-end Customer workflows), and the practical techniques organizations can apply to move from one level to the next, and as they do so, streamline and smooth out delivery of value to their Customers.

 
 

Outline/Structure of the Talk

  • Value, Flow and Balance: what do we mean by each, and how are they connected?
  • Flow at different scales: teams, systems of teams, and end-to-end Customer Workflows
    • What does it look like?
    • What are the common barriers at each level?
  • Evolving understanding of flow: Prototypical evolutionary path in an organization's ability to manage flow
    • milestones and evolutionary triggers: from rudimentary understanding of the work, to recognizing there's a "customer" somewhere, to becoming aware of end-to-end value streams, to develop the ability to shape demand and manage quantitatively
    • Practices that enable evolution at each stage
  • Managing and guiding evolution:
    • Management, Leadership and the "white space"
    • "Delivery Reviews", the (almost) magic catalyst for change

Learning Outcome

Participants can expect to leave the session with:

  • Better understanding of what to look for in order to determine how well their organizations are equipped to manage flow today.
  • A toolbox of practical ideas to try in order to increase the level of maturity of their teams and organizations when it comes to better management of flow.

Target Audience

Delivery Managers, Scrum Masters, Product Owners, Team Members

schedule Submitted 3 months ago

  • Steve Pereira
    Steve Pereira
    CEO
    Visible
    schedule 3 months ago
    Sold Out!
    40 Mins
    Talk
    Beginner

    How can you make time for real innovation and improvement? How do you know what to automate or invest in? How do you escape process prison? How can you get everyone aligned to make a difference? How can you start to drive revenue from tech?

    This talk introduces the one technique I’ve always returned to when I need to answer those questions and drastically improve teams I’ve joined and led. You can use it right away to understand, communicate and improve your work, team or organization - whether you’re a leader or new recruit.

    Lean Value Stream Mapping (LVSM) is a software and tech focused version of a classic technique you can use right now, with materials you already have to discover opportunities, build and share your vision and save hours of toil every week so you can invest in what’s next.

    Sprinkle it on your:
    - Delivery/Data/Testing/Analytics/Logging Pipeline
    - Developer/Customer Onboarding
    - Environment Provisioning
    - Failure Recovery/Incident Management/Support Triage
    - SDLC
    - Toil/Process of choice, you get it :)
    …and start spending more time on what’s next

    I’ve come to love and use Value Stream Maps after years of struggling to find time for innovation, rally buy-in and communicate ideas, issues and risks. They’ve helped me many times go from tearing my hair out (and I have the baldness to prove it!) to knowing exactly how to level up.

  • Liked David Horowitz
    keyboard_arrow_down

    David Horowitz - Stop complaining and start learning! Retrospectives that drive real change

    David Horowitz
    David Horowitz
    Cofounder and CEO
    Retrium
    schedule 3 months ago
    Sold Out!
    60 Mins
    Talk
    Intermediate

    Good retrospectives (you know, the ones that actually lead to real change?) rest on three pillars:

    * people,
    * process, and
    * follow-through


    What makes retrospectives so difficult is that if any of these three pillars starts to crack, it's very difficult for the retrospective to be a success.

    Ultimately, getting the right people in the room, utilizing a good process to facilitate the conversation, and following-through on the learning outcomes depend on having an organizational culture that encourages learning, transparency, feedback loops, and continuous improvement.

    If this sounds like your company already, then great! This talk is not for you.

    For everyone else, join me to explore how effective retrospectives can break a downward cycle of disillusionment and malcontent and transform you and your team into engines of learning and growth.

  • Liked Shahin Sheidaei
    keyboard_arrow_down

    Shahin Sheidaei - It All Starts with a Question, a Powerful One!

    60 Mins
    Workshop
    Beginner

    We enjoy having conversations. Who doesn't? We are social animals after all. We like to know more about each other's stories. It is a feature built-in by default. As coaches, it is vital to use this basic instinct to our advantage. The easiest way to influence people is to have a conversation with them. You can use it coaching, mentoring, transformation, or just building a relationship with them. Can you imagine any of the above not to start with a conversation? I can't!

    Conversations are two-way streets. The easiest way to have a two-way communication is to ask questions. Questions can be dumb, unrelated, out of ordinary, crazy, or even beautiful. Can they be efficacious too? They can! An excellent communicator knows how and when to use Powerful Questions to make any conversation a mighty one.

    Powerful Questions generate curiosity in the listener and stimulate thoughtful conversation. They are usually thought-provoking and challenges the underlying assumptions. Powerful Questions, if asked in the right tone and body language, generates creativity and new possibilities.

    Is it hard to ask Powerful questions? It might be. It is not that easy, and indeed not natural for everyone. The good news is that it is something that can be learned, and relatively very easily.

    I invite you to join me for a workshop on Powerful Questions. In this workshop, I am going to help you build your muscle to ask more Powerful Questions. I will give you an easy tool to make your questions more powerful, and conversations more enriched. Asking powerful questions will help you build bridges with people, you would become more empathetic with them, and do not be surprised you are going to listen more. Some of the characteristics of a great coach, one might say! Don't you agree?

  • Liked Jerry Doucett
    keyboard_arrow_down

    Jerry Doucett - Scrum to the Left of Me, Kanban to the Right, Here I am Stuck in the Middle with You

    60 Mins
    Talk
    Beginner

    There seems to be some confusion (not to mention strong opinions!) about when to use Scrum vs. when to use Kanban. At times purists on either side have drawn the lines and set up camp in an almost warlike approach, making it difficult to wade across the middle battlefield of information without stepping on metaphorical land mines or getting peppered with judgemental opinions, rhetorical quips or social media blasts.

    In this session I will compare and contrast Scrum and Kanban, share perspectives, dispel myths, and provide an attendee with some balanced, useful, practical, and actionable guidance on what options may exist. The goal of this session is to create a neutral zone of transparency under the Agile umbrella where rational thinking may preside, where we can all get along like good little collaborative Agilists, and where we can identify meaningful actions to help move our teams and organizations ahead on their respective paths to Agility.

    In summary, show it is possible for “Scrum AND Kanban” to coexist.

    Background Information: I will be pulling from my experience teaching and coaching Scrum and Kanban over the last 10+ years to over 3000 people on over 250 teams in dozens of organizations, and I will be polling the attendees for their issues and validations.

  • Liked Sunny Dhillon
    keyboard_arrow_down

    Sunny Dhillon - Non-Techies Guide to Agile Engineering Practices - Learn the fun way!

    Sunny Dhillon
    Sunny Dhillon
    agile42
    schedule 4 months ago
    Sold Out!
    60 Mins
    Workshop
    Beginner

    Building the right thing and building it quickly! How about building it the right way?

    "Sometimes it pays to stay in bed on Monday, rather than spending the rest of the week debugging Monday’s code.” – Dan Salomon

    Is your delivery team delivering Spaghetti code, all complex and tangled up? Want them out of bed on a Monday and working on Lasagna code, all structured, well defined and layered?

    Starting out introducing Agile engineering practices is difficult. What is it? Where do you go? How do you start?

    In this session Agile Engineering practices, concepts and philosophies will be introduced. Through structured exercises, attendees will demonstrate the following agile engineering practices:

    • Test Driven Development (TDD)
    • Pair Programming
    • Continuous Integration
    • Refactoring

    Through this highly interactive hand on workshop, you will learn the concepts and develop an understanding of Agile engineering practices in a playful way without touching a single piece of code.

    Target Audience: Scrum Masters, Agile Coaches, Executives, Managers, Agile Leaders and Scrum Teams.

  • Liked Jade Salazaar
    keyboard_arrow_down

    Jade Salazaar - Future Cities & 5G: Design Thinking Workshop

    90 Mins
    Workshop
    Beginner

    What is design thinking? Is it only for designers? Can I benefit from it?

    Design Thinking in its simplest form, is an approach to solving problems. Once you understand the core principles and framework, you can apply it to just about anything. In the enterprise, it asks for cross-functional teams to come together to co-ideate and co-create products and experiences that are centred around the end-user.

    Join the Rogers digital team for an immersive workshop as we use design thinking, to explore and create the ideal smart city with 5G technology. By the end of the session, you will have observed, defined, created, and tested your new city. Then, we will reflect on how you can use the principles in your day-to day work supporting and advancing agile practices and adoption.

  • Liked David Sabine
    keyboard_arrow_down

    David Sabine - The Agile Art of Documentation

    60 Mins
    Workshop
    Intermediate

    Myth: "Agile teams don't document."
    Truth: Some of the best documentation we've ever seen comes from Agile teams.

    Agile Engineering practices have revolutionized the ways in which documentation is treated and produced. In high-stakes environments with heavy compliance and audit requirements, a dangerous tendency toward exhaustive documentation is common. This workshop provides direct guidance and simple tools to help a document-heavy workplace think differently about documentation.

    I have developed this workshop to help an organization reframe their understanding of documentation with respect to knowledge work in complex environments so that they may eliminate unnecessary artifacts and simplify/automate others.

  • Liked Sunny Dhillon
    keyboard_arrow_down

    Sunny Dhillon - COACHING KATAS: PRACTICING SELF-AWARENESS THROUGH COACHING STANCES

    Sunny Dhillon
    Sunny Dhillon
    agile42
    schedule 4 months ago
    Sold Out!
    60 Mins
    Workshop
    Beginner

    Your mind is like this water my friend, when it is agitated it becomes difficult to see. But if you allow it to settle, the answer becomes clear.

    Master Oogway (Kung-Fu Panda)

    When should you coach? When should you teach? And when should you mentor? It’s not always easy to recognize that you probably play different roles with your teams, let alone knowing when and how to switch between them purposefully.

    In this session, we will help you consciously recognize the various coaching stances and which stance is appropriate for a given situation. You will practice stepping into the stances and moving between them using coaching katas that model situations you probably see all the time in your companies.

    Attendees will leave this session with greater self-awareness of their coaching style, practice working within the various stances, and techniques they can practice to further enhance the agility of their coaching. This focus on understanding our internal thinking leads perfectly into the next session that focuses further outwards on making observations, separating out what we see versus how we interpret what we see.

  • Liked Joanne Stone
    keyboard_arrow_down

    Joanne Stone - Courageous Agile - Making the Elephant Visible

    60 Mins
    Talk
    Beginner

    How much of what we do requires courage to ask for what we need? How many times are you asked to make a team agile and the team or leadership is not ready? What stops teams from speaking up about what is upsetting them? Who has the courage in the room to speak up what needs to be said and to do what needs to be done?

    Having the courage can be made easier once you have tools and are willing to be vulnerable to take that first step. Teams that can step into this courage are more successful and more productive.

    In this talk, Joanne will explore what is needed in our teams and ourselves to bring the elephant onto the table and into the light for all to see. Once we make the elephant visible it can be addressed.

    Using a variety of techniques such as team happiness, team agreement, safety checks, assumptions, clean language, retrospectives and self awareness (conscious leadership) you are able to take that step more courageously.

    Courage will start with you and can make a difference to our lives and our teams. Do you want to explore more? Join Joanne.

  • Liked Dave Rooney
    keyboard_arrow_down

    Dave Rooney - How Thin is Thin? A Practical User Story Workshop

    90 Mins
    Workshop
    Beginner

    Most of us have heard the mantra, "Slice your User Stories as thin as possible!" In my travels as a coach since the early 2000's, however, I've rarely seen stories that truly are thin. What are these rare creatures? Why don't I see more of them? Having good User Stories is crucial to the success of teams using them as the means for determining what needs to be built to fulfill a customer's need. Having thinly sliced stories is even more important!

    This workshop provides a level set on what stories are and explores why slicing stories very thin is important, what benefits thin slicing provides, and how to do it. Through a combination of examples and practical application in the workshop, you'll leave with slicing techniques that you can apply at your next planning session.

  • Liked Amanda Holtstrom
    keyboard_arrow_down

    Amanda Holtstrom - Designing for Resiliency: Applying systems thinking to your delivery practice

    40 Mins
    Talk
    Intermediate

    Together we'll explore systems thinking theory and the concept of resiliency, and we'll use these concepts to dissect how Control and Culture are limiting you, your team and your organization. We'll wrap up with some Crowbars: approaches you can use to change the system to produce better outcomes, build stronger teams and deliver more excellent products

    For agile aspirers and aficionados alike. Come prepared to contribute, learn and experiment.

  • Liked Sam Zahreddine
    keyboard_arrow_down

    Sam Zahreddine - A Systems Thinking Approach To Project Delivery

    40 Mins
    Experience Report
    Beginner

    Project delivery is complex and subject to numerous sources of delay and risks. In this talk we explore why software delivery struggles due to technical constraints between a web of teams. Most importantly, what techniques can be applied to simplify delivery and improve time to market. This includes a real world case study where System Thinking techniques are utilized to achieve amazing customer outcomes.

  • Liked Teri Christian
    keyboard_arrow_down

    Teri Christian - Case Study: Transform 4500 people with 8 coaches - impossible?

    40 Mins
    Experience Report
    Intermediate

    This is a case study discussion to share how we are transforming the 2nd largest bank in Australia with a core enterprise team of 3 people and an extended coaching team of 8 professional coaches. We not only transitioned ways of working but also helped with organizational design, transitioned job titles (from over 150 to 7) and workflow management. We are using a model that helps teams change incrementally with weekly measures and understood results. We have been able to have remarkable success using a distributed coaching model, introducing new ways of learning and developing a learning organization.

  • Liked Dave Rooney
    keyboard_arrow_down

    Dave Rooney - #NoBigProcesses - Getting More Done By Doing Less!

    60 Mins
    Talk
    Intermediate

    You may have heard about the #NoEstimates movement, and even #NoProjects. Both of those concepts challenge the assumptions behind two key aspects of delivering software. But what about the process itself? Do we even need approaches like Scrum, Kanban or XP - let alone SAFe, LESS, NEXUS, DAD - in order to be successful? Is following a pre-defined process helpful at all? Is there a simpler way to be effective?

    This session examines the two key principles common to all successful software delivery approaches and builds out based on the experience of the participants. Like #NoEstimates and #NoProjects, the name doesn’t really mean to eliminate process altogether, but rather to build a process that works for your team, in your business domain, with your technology stack.

  • Liked Fernando Cuenca
    keyboard_arrow_down

    Fernando Cuenca - Agile Dependencies: Improving the Interactions Between Agile (and non-Agile) Teams

    60 Mins
    Talk
    Intermediate

    Small, cross-functional teams have become a staple in Agile environments. However, for a variety of reasons, those teams usually find themselves needing to interact with other teams in the organization, which creates the problem of "dependency management". Suddenly, making individual teams "agile" is not enough: the whole web of dependencies needs to increase its agility.

    This talk will explore the problem of intra-team dependencies, its impact in Customer flow, and practical strategies team-level leaders (as well as system-level leaders) can apply to help make the whole system more responsive, fit-for-purpose, and agile.

  • Liked Fernando Cuenca
    keyboard_arrow_down

    Fernando Cuenca - Kanban in The Land of Scrum: Choose your Own Scrumban Story

    60 Mins
    Talk
    Intermediate

    Kanban is often described as something you layer "on top" of your existing process in order to stimulate improvement. So, what would that look like if your existing process is Scrum?

    The term "Scrumban" has been used to describe this kind of combination, but it's much more than simply "Scrum with WIP limits". It's not about picking and choosing "the best of both", but the full application of the Kanban Method to a challenged Scrum implementation, to help it move beyond what's currently causing it to stall.

    Kanban is "a way of seeing"; in this session we will "see" Scrum through the lens of Kanban, and explore how those insights can be used to re-ignite the inspect-&-adapt cycle to create a highly customized process that is better suited for your particular context.

  • Liked Mishkin Berteig
    keyboard_arrow_down

    Mishkin Berteig - Leading to Real Agility: Luck, Love and Truthfulness

    Mishkin Berteig
    Mishkin Berteig
    President
    Berteig Consulting Inc.
    schedule 5 months ago
    Sold Out!
    60 Mins
    Talk
    Advanced

    Leading is not leadership... and that's okay. "Leadership" is the big buzzword. But leadership thinking is permeated with bias and wishful thinking. Luck, love and truthfulness are all simple concepts but applying them to the problem of organizational change leads to some amazing insights and conclusions. Come learn the hard lessons of leading to real agility gained by Mishkin Berteig through over 15 years of coaching and consulting at an organizational level, in-depth research on organizations, and, just for good measure, a little common sense and logic thrown in.

  • Liked Jochy Reyes
    keyboard_arrow_down

    Jochy Reyes - Cognitive Biases in Agile Teams

    Jochy Reyes
    Jochy Reyes
    Agile Coach
    ANZ
    schedule 5 months ago
    Sold Out!
    40 Mins
    Talk
    Beginner
    Picture a tiger in front of you at this very minute. A ferocious feline looking for its next prey. Chances are you'd bolt for the door without even thinking. Your body would flip its flight or fight response switch and in this case run for safety. This is called heuristics, mental shortcuts that help us make decisions without spending a lot of time.
    Now, ferocious felines in offices are most likely unlikely (and potentially questionable --someone call PETA!), however high pressure situations are not uncommon in Agile Teams. Situations that at times unconsciously flips our flight or fight switch in our brains and lead us to jump into conclusions about our work, our colleagues and lead us to make poor decisions. This the brain suffering from cognitive biases.
    This talk provides an introduction to cognitive biases and how they sneakily find their way in our teams and affect our team dynamics and productivity.
    I'll cover 3 aspects of teams that could be impacted by these cognitive biases - team dynamics, communication and productivity.
    I'll discuss the symptoms of these biases and show you how to proactively control and reduce its effects for more effective teams.
  • Liked Stephen Khuu
    keyboard_arrow_down

    Stephen Khuu / Kel Stopper - Elevating Team Collaboration

    40 Mins
    Experience Report
    Intermediate

    In the demanding world of Software Development, there is pressure to deliver fast and well. Agile Development opened our industry to thinking about innovating in continuous iterations and progressive improvement. Pairing taught us the importance of concurrent feedback and collaboration during the development process. With Mobbing, we are now exposed to what happens when teams deliver in one cohesive movement and not just a cohesive work stream.

    Connected would like to introduce how Mobbing has shifted our way of developing in our collaborative environments. We will talk about how Mobbing has enhanced collaboration on product delivery with clients, how it has enabled faster ramp-up time for multiple technologies at once, and how it gave both technical and non-technical team members the ability to design architecture together.

    Through our experiences, we want to share the pain points that Mobbing helps to relieve, the preparation and mindset required to make Mobbing effective, and more importantly, when Mobbing is effective.

  • Liked Jon Tracy
    keyboard_arrow_down

    Jon Tracy - Trust - The Foundation for High-Performing People and Teams

    Jon Tracy
    Jon Tracy
    Coach
    Agile Influence
    schedule 4 months ago
    Sold Out!
    60 Mins
    Workshop
    Intermediate

    Trust is the force that holds are social world together. It is the foundation of relationships as it allows us to live and work together, feel safe and give us a sense of belonging to a community. The absence of trust causes dysfunctions, fragmentation, confusion and damage. That's why it's so important to build trust in ourselves, our relationships and our teams.

    I will share some of the research conducted on trust and how it enables high performing people and teams.