Rebuilding trust: fixing your organizational foundations

schedule Nov 5th 10:30 AM - 12:00 PM place 206 C people 47 Interested

As leaders at any level of the organization, we sometimes make mistakes that break the trust we’re trying to build, especially when trying to introduce changes. In this interactive session, we’ll explore the kinds of behaviours that build or break trust and introduce a model for rebuilding relationships when trust is broken. We’ll use LEGO Serious Play to examine some real scenarios and consider how trust can be rebuilt (or further undermined!). You’ll leave with insights into how to foster trust in your organization and practical ideas about how you can grow as a leader.

 
 

Outline/Structure of the Workshop

  • Introduction: how relationships are tested during times of organizational change.
  • LSP warm up
  • Three rounds of building and sharing experiences:
    • Build 1: Think about a recent change (large or small). What steps did leaders in the org take that built -- or broke -- trust?
    • Build 2: During a major change, what would you recommend leaders do to address the needs of the people in the org? How might they help manage expectations?
    • Build 3: Describe a specific behaviour that builds or breaks trust. Then group, prioritize, discuss strategies for amplifying or dampening
  • Share and discuss the model: how many of these behaviours came up in your conversation?
  • Wrapping up - in your role, which of these steps/behaviours do you need to spend more time focusing on?

Learning Outcome

  • Identify behaviours that support or erode trust through sharing experiences
  • Apply a seven-step model to guide trust-building behaviours
  • Walk away with ideas for what behaviours you need to work on as a leader or change agent in the org.

Target Audience

Leaders and organizational change agents

Prerequisites for Attendees

Come prepared to share experiences of when trust was broken in your organization. It will be a deep conversation (but will also be fun!)

schedule Submitted 2 months ago

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