Member since 3 years
Specialises In (based on submitted proposals)
10 years of experience in IT Service Management, IT Governance and Sales Management. High level of certifications: ITIL Manager v2, ITIL Expert v3, ISO 20000 Consultant, Leader Auditor of ISO 20000 (ITSM), 27001 (Information Security) and 9001 (Quality). During this years developed a several number of IT Service Management, IT Governance, ISO 20000, 27001, 9001 implementations in Brazil and USA. More than 5.000 candidates were trained by me in official courses accredited by EXIN and APMG.