Alain Fortier
Director, Operational Support Systems (OSS)
Bell Canada
location_on Canada
Member since 4 years
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Alain Fortier
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Alain is director, Operational Support Systems (OSS) at Bell Canada. He leads a team of 135 people who plan, design, implement and support multiple IT systems to support various components of Bell Canada wireless and wireline networks. He has been involved in IT systems planning, delivery and operations for more than ten years. Prior to that, he was accountable for wireless network delivery and operations for the province of Québec and Eastern Ontario. Alain is a graduate of Université de Sherbrooke in Electrical Engineering (1984) and holds a Diploma in Management from HEC Montréal (1994).
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keyboard_arrow_downLearning by doing at Bell Mobility OSS
Steffan SurdekAgile Coach and Trainer, Certified Integral CoachPyxis CulturesAlain FortierDirector, Operational Support Systems (OSS)Bell Canadaschedule 4 years ago
60 Mins
Experience Report
Beginner
In the fall of 2014, the OSS group in Bell Mobility began a transformation towards using more Agile and Lean software development practices in order to optimize the delivery of value to their business partners and better serve Bell clients.
In this presentation, Alain Fortier, the General Manager of the OSS group and Steffan Surdek, agile coach at Pyxis Technologies will talk about the first year of this journey. They will explore how putting the focus on learning by doing helped the management team as well as the development find better ways of working together.
Participants will hear many stories about the lessons we learned on this journey and how the pieces are starting to come together after a year. We will share stories around various experiments we tried and how we were able to build on these experiments to foster and enable a culture of learning by doing.
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