Founder and Principal Consultant
Lean A-to-Z, Inc.
Member since 3 years
I provides consulting, training, and coaching services to companies in modern knowledge-work industries. Such companies employ many educated people who think for a living, producing intangible designs, software, and various other professional services. There are many difficulties inherent in managing such enterprises for results that are satisfactory from the customer and business perspectives. Companies always look ways to improve. This is where my firm comes in.
My educational and professional backgrounds is technical (mathematics and software engineering), moving gradually over the last 15 years through process improvement to process coaching to management training and consulting.
I run a small consulting and training business, Lean A-to-Z, Inc. Based in Waterloo, Ontario, Canada, we deliver to different types of clients, diversified across industries (e-commerce, insurance, software, biotech, etc.) and geographies (almost worldwide).
What I teach our clients, I apply to my own business.
I'm recognized as a Kanban Coaching Professional (KCP), accredited trainer for Kanban (AKT) and Enterprise Services Planning (ESPT), and a contributor to these methods over the years. I'm a co-author, with David J. Anderson, of an upcoming book, Fit-for-Purpose: How Modern Businesses Find, Satisfy & Keep Customers (publication date: November 29, 2017).