Feedback is a skill that allows you to bring Kaizen into your workplace on a daily basis. By regularly encouraging small changes in your colleagues (feedback); you can collectively be "doing the basics brilliantly" and hence have a high performing team. In the Feedback Dojo you will practise and refining your feedback; learning skills you can immediately apply at work.

Regardless of your experience with giving feedback, this Dojo will help you develop your skill. Participants will be grouped by experience so that they can support and challenge each other.

If you find it hard to give feedback, especially constructive feedback, you are not alone. Many people feel uncomfortable when thinking about giving feedback and lots of us have a bad experience when we delivered constructive feedback. This workshop will provide some guidance and structure that can help with this.

Learn how to apply an experimentation approach (Lean Startup) to move from delivering outputs to achieving outcomes.

Outcomes such as “subscriptions increased by 20%” or “complaints regarding the upload feature reduced to zero” are what makes a real difference in our customers lives and hence to the company’s bottom line. When a team is delivering outcomes like that, there is no denying their performance and hence their value to the company.

Delivering outcomes comes from understanding our customers, producing an output that may result in an outcome and then validating if we have achieved the desired outcome. At the very least one of these cycles produces knowledge. The Lean Start-up by Eric Ries, clearly explained this cycle unfortunately it did not explain clearly how we should design, set up, run or analyse our experiments. I have met many people who agree we should follow the Lean Start-up approach; however, there is rarely any consensus on the experimentation approach that will make it a reality.

In 2017 Australia’s largest independent game studio, Halfbrick Studios, embarked upon a mission to better understand their customer and experiment their way to renewed success. Fruit Ninja Fight is one of the results of that approach. In 2018 Australia’s largest Telco, Telstra, focused on “co-creation” with their customers through a series of experiments; delivering improved customer satisfaction and faster results than ever before. This presentation shares with you my experiences of working with those two organisations as they sought to improve their outcomes through Experimentation.

Mixing my own experiences with a tongue in cheek look at the UN Climate Control council; this session will cover the key impediments to joyous retrospectives. Crucially this session will teach you specific techniques that have been proven to remove those key impediments. More than just the Five Whys, these techniques are broadly applicable and straight forward to get started with.