Bob Raman

Engineering Manager

Zendesk

Australia

Member since 2 months

Bob Raman

Specialises In

Bob Raman is a cat herder who has been leading software teams for over 10 years building web, mobile and data products. He is aassionate about using Lean approaches to deliver software products and empowering teams and has been at Zendesk for about 2 years leading a Data Product team.

Presented 1 Session

Learnings from Building Data Products at Zendesk

yow-data-2017 data accepted case-study 30_mins intermediate big-data agile teams machine-learning
Bob Raman

Engineering Manager

Zendesk

2 months ago

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30 mins

Case Study

Intermediate

In this talk you will learn about the team structure and process for building Data Product from the lessons of one of the teams that builds Data Products at Zendesk. The Data Product team uses machine learning to build Data Products that will reduce cost of customer support for Zendesk's 100,000 odd customers.

This talk will explain the journey of the Data Product team to date - its structure and how it has evolved, challenges as well as successes and failures.

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Bob Raman

Engineering Manager

Zendesk

location_on Australia

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Bob Raman

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Learnings from Building Data Products at Zendesk

schedule 2 months ago

30 mins

Case Study

Intermediate

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Australia

2 months ago

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