Chris Harwood
Service Director
Healthdirect Australia
location_on Australia
Member since 3 years
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Chris Harwood
Specialises In (based on submitted proposals)
Chris leads a service division at Healthdirect Australia, overseeing the delivery of the National Health Service Directories. With 15 years in digital leadership, Chris has lead software and infrastructure/ops teams across APAC, delivering to banking, retail, airline, health & entertainment industries. He is a passionate believer that your people & culture are the foundation for delivering great results.
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Humans have Interfaces Too
30 Mins
Talk
Executive
As technology leaders, we spend endless hours on solution design reviews, costing, project management & vendor contracts... yet we rarely spend enough time on the thing that has the biggest multiplier impact: your people architecture. This session will be a worked example of how restructuring an organisation to address a significant Theory of Constraints issue achieved results beyond what was expected, and used architecture concepts to get the technology teams on board and help improve autonomy and engagement.
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