David Chong
Principle Consultant - Agility Practice
CXD Labs
location_on Australia
Member since 2 years
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David Chong
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Hi, I'm am passionate about making great teams and delivering value to the customer. I also love cycling to work, drinking coffee and playing peekaboo with my little daughter.
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Embedded user feedback loops - What is it and where do I start
20 Mins
Talk
Beginner
In too many projects/teams "user feedback" is something that is nice-to-have, or collected at the end of the sprint from project stakeholders who may not even speak to the customers/users.
The problem:
The lack of feedback means we walk a precarious tight rope of creating something customers/users do not want and may not even get used.
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Dysfunctional teams - How to stop the bickering and start performing
45 Mins
Talk
Beginner
Anybody who has worked in teams has at least 1 experience where there was constant bickering, talking behind people's backs, lack of cooperation and very little gets achieved/delivered... tragically, this may be the norm in some organisations.
What makes some teams awesome to be a part of, and other a nightmare to endure?
This talk deep dives on how to turn a dysfunctional team around using an approach called "Radical Candor".
Radical Candor means "Challenging Directly and showing you Care Personally at the same time" by Kim Scott
I'll walk through the framework, take you through my experience transforming an Agile team, how to start, and things to watch out for
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How to be lean - What is it and where do I start
20 Mins
Talk
Beginner
What is lean?
We've all heard about it - is it about decreasing wastes... improving the efficiency... Increasing flow...?How does one implement lean, where/how do I start...
This session is to introduce you to the Lean fundamentals, followed by the efficiency paradox, the efficiency matrix and some techniques to improve flow.
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How to be lean - What is it and where do I start
30 Mins
Interactive
Beginner
What is lean?
We've all heard about it - is it about decreasing wastes... improving the efficiency... Increasing flow...How does one implement lean, where/how do I start...
This session is to introduce you to the Lean fundamentals, followed by the efficiency paradox, the efficiency matrix and some techniques to improve flow.
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How to deliver projects with exceptional customer experience
David ChongPrinciple Consultant - Agility PracticeCXD Labs
Saiful NasirDirector - Customer Experience and Service DesignCXD Labsschedule 2 years ago
45 Mins
Interactive
Beginner
Most people in projects agree that the customer experience is important, however, it is not easy to reliably measure customer impact, and more importantly validate if the project is addressing the highest customer value.
This talk is a discussion on practical ways to integrate customer experience into development teams. I.e. How the use of journey maps, with the right amount of data, and proactive feedback loops can be translated into a prioritised product backlog to drive exceptional customer experience.
The session will touch on:
- Evidence-based CX - using various customer data sources to understand pain points
- Agile CX - how the findings from the journey maps, data and service design can influence and prioritise the product backlog
- Embedded user feedback loops - Including proactive feedback loops in your design/development
- Continuous Improvement (how to ensure that this is not a once off thing) - using the Customer Value Delivery Framework (Ideate, Create and Operate)
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