What do you enjoy most with your coffee talk friend, that friend with whom you can be yourself, seek help and express ideas? Does anyone even need an answer to understand the feeling?
That’s what team, in fact every Organizational role, expects from a ScrumMaster. ScrumMaster is a Servant Leader and not just another manager role from fancy Agile/Scrum jargon. Now a regular mindset is to operate out of authority associated with a certain role. ScrumMasters generally come across saying things like: My team doesn't turn up for ceremonies on time. My team doesn't listen to me, but argues on Scrum framework. It's difficult to make my team follow Scrum framework. How to motivate my team, they don't see value in me. On the surface of it, other Coaches and ScrumMasters will say you as ScrumMaster don't know how to do your job, OR explain your team about Scrum Framework, OR may be you don't know the framework yourself. NO!! That's not the point. All that is fine, you need to know that and I am sure you know 70% of that and you can always scale-up your knowledge on that. But what you don't know is that you still haven't become your team's Servant Leader. How do you become one?
In this talk I am not going to talk about what and why of role ‘ScrumMaster’, we already know that. But I want to shed some light on the most ignored part – How. What human aspect makes a ScrumMaster a friend, philosopher and guide? Can anyone who is a CSM, or SAFe SM or Scrum.org SM can be one such ScrumMaster? In short, I want to talk about qualities that make you a ScrumMaster material. For a ScrumMaster to be able to facilitate anything, be it process, cross-functional team, motivation or conflict resolution, it is really important to be able to connect with his team members and enroll them in his vision and mission of creating a dream team. He should be able to create a space of trust where individuals feel safe to share.