Derek Huether
Productivity Metrics Program Lead
Capital One
location_on United States
Member since 4 months
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Derek Huether
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My focus is to improve the world by improving its systems. As the International and Small Business Program Lead for Productivity Metrics and a member of the Continuous Improvement Leadership Team, I manage complexity by accepting that complexity and uncertainty are natural to social systems and knowledge work. I believe effective systems must produce better outcomes. System development requires a holistic approach that incorporates the human condition. I am committed to exploring valuable ideas from all disciplines, and fostering a community that derives solutions from a common set of values and principles, while embracing specific context and avoiding dogma.
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10 Steps to Better Outcomes by Using Metrics
45 Mins
Talk
Beginner
This session is not intended to offer an exhaustible list of metrics or instructions on how to improve all systems. Rather, the intent is to provide a framework on how to ensure the quantitative and qualitative metrics you use are measuring the right things and how to apply them to a system of continuous improvement. Attendees will have a repeatable framework they can apply after leaving the session.
The session is broken into two main parts.
- Part 1: Identify the right (quantitative and qualitative) metrics that will help people and teams meet outcomes or goals.
- Part 2: Create a cycle of learning and improvement that aligns people and teams to the outcomes or goals.
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