Service Design Director
Fjord/Accenture Federal Services
location_on United States
Member since 2 years
Specialises In (based on submitted proposals)
As a usability and service design director, I have been enhancing the experiences of citizens with the federal government for over 10 years. I have focused on designing personalized, contextualized, and simplified experiences and business processes to help agencies become more relatable to those outside of the federal circle. I have spent the last few years focusing on thought leadership on user experiences and big data analytics to gain new insights for enhanced design capabilities.