Jayne Groll
CEO
DevOps Institute
location_on United States
Member since 2 years
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Jayne Groll
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Jayne Groll is co-founder and CEO of the DevOps Institute (DOI), a professional association whose mission is to advance the human elements of DevOps. Jayne is a well known thought leader in the DevOps, SRE and ITSM/ITIL communities and a frequent speaker at global and regional events.
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SRE is Modern IT Service Management
45 Mins
Talk
Beginner
Site Reliability Engineering (SRE) is rising quickly as the most innovative approach to IT Service Management (ITSM) since the early days of ITIL. This session will explore SRE from an ITSM perspective, including how SRE approaches common processes such as Service Level Management, Change Management, Incident Management, Capacity Management, and more.
In this webinar, you’ll learn:
- The history and definition of Site Reliability Engineering
- SRE Guiding Principles
- The importance of meeting Service Level Objectives
- SRE guidance for ITSM processes
- Why toil reduction and an engineering approach is important
- About the role of the Site Reliability Engineer
- Details of the SRE Foundation certification
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