Change Management Rebel With A Cause
Member since 1 year
Karen is a self-professed service management and organisational change management rebel with a cause.
Acclaimed internationally as an author and speaker, with industry acknowledgement of her reputation as a Thought Leader, she provides both strategic and practical advice and insights to her audiences.
Her ability to share her experience and knowledge ensures that everyone is empowered to make a difference within their organisation.
In 2011, Karen authored the acclaimed publication ‘Balanced Diversity – A Portfolio Approach to Organisational Change’ introducing a new and innovative framework for ensuring that service management changes become embedded into the fabric of the organisation.
This year saw the publication of Karen’s second book “Game On! Tactics to Win When Leading Change is Everyone’s Business”. In this book, Karen introduces us to the tactics needed to be resilient and successful – tactics that enable you and your organization to triumph in the face today’s challenges of constant change.
In 2014 itSMF Australia bestowed her with the Lifetime Achievement Award for her contribution to the industry.
For the last three years she has been voted one of the top 25 thought leaders in service management by HDI. In 2017 the Business Relationship Management Institute presented her with a Global Excellence Award and in 2018 CMI awarded her the Rebel Award for “The person breaking all the rules to make things better for all”
Karen is a member of the DevOps Institute and CEO Jayne Groll has named her "The DevOps Culturalist".