I don't know about you but I have always found it ironic working in IT where everything we do is about enabling a business to change, yet our natural skillsets mean that we are often poor change agents. We're good at using our left-brain, analytical, logic-based thinking to analyse, design, deliver and maintain systems and technology, but generally poor at the right-brain, creative, emotion-based thinking required for helping people through the change. 

We need to be excellent at helping the business transition through the changes that tech enables. I will explore a range of approaches, sourced from Agile, Lean, Neuroscience, Organisational Development and Change Management practices to give you new tools to become a 'human-centered' change agent.

The New Zealand Ministry of Health was operating in mainly waterfall ways prior to the outbreak of CoVID-19. As the agency responsible for most of the government response to CoVID-19 in New Zealand, they were forced to adapt quickly (using agile practices including scrum) in order to literally save lives. As a consultant, I have helped what was the Ministry of Health, and is now Te Whatu Ora, to deliver various outcomes both before and during (cause we're not out of the woods yet) CoVID-19, so have been in a unique position to observe the changes to how they have worked and what they're doing to leverage the changes made through CoVID to create a more resilient organisation for the future.