Koyelia Ghosh Roy

Koyelia Ghosh Roy

AVP - Solution Specialist
EXL Services
location_on India

Member since 4 years


Koyelia Ghosh Roy

Specialises In
agile-transformation business-agility facilitation product-design product-owner Scrum

Koyelia Ghosh Roy is a seasoned Business Transformation Consultant with over 15 years of experience in the insurance vertical.

Extremely passionate about Business Analysis, Process Consulting and Agile Practice. Experienced in driving organizational and operational change through Customer Journey Mapping, Business Architecture and Story Boarding, increasing and improving functional and operational efficiency with an underlying focus on reducing operational costs. She has been responsible for capability-building of systems, processes and people, putting together project methodologies and blueprints, managing the change life-cycle and measuring the performance of the initiatives through governance and KPIs post go-live. She has also implemented tools and templates in order to embed best practices. Besides being specialized in technology led business transformation, she is also an advocate for innovation and process improvement.

She is a post-graduate in Life Science and has successfully achieved CBAP®, PMP®, CSM®, Lean Six Sigma Green Belt and SAFe @Agilist Practitioner certification. She has successfully morphed from science graduate to process consulting to IT, adapting herself to the needs and challenges of her career, as she evolved. Her passion is innovating simple ways to do complex tasks. Currently she is AVP – Solution Specialist at EXL Services.