Co-Founder & Principal Consultant
Academy of Customer Experience Consultancy
location_on India

Member since 5 years



Specialises In (based on submitted proposals)
playthinktransform design-culture design-thinking experience experiential-learning lego-serious-play playshop design-innovation customer-experience digital-transformation

Laxman is passionate about helping organizations achieve Successful Customer/Business Outcomes & Empowerment for business growth & business benefit through process innovation, process optimization & customer experience management.

Laxman is a certified Lego Serious Play facilitator and designs Playshops as Key strategic interventions to help organizations nurture new age mindsets amongst its Customers, Employees, Vendors.

He has immense & extensive expertise in areas of Customer Journey Mapping, Innovation, Lego Serious Play, Empathy Mapping, Business Process Management, Business Process Mapping, Value Proposition Canvas, CEMMethod, Lean Startup Canvas, Business Model Canvas, Design Thinking, and Enterprise Architecture.