Laxman
Co-Founder & Principal Consultant
Academy of Customer Experience Consultancy
location_on India
Member since 5 years
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Laxman
Specialises In (based on submitted proposals)
Laxman is passionate about helping organizations achieve Successful Customer/Business Outcomes & Empowerment for business growth & business benefit through process innovation, process optimization & customer experience management.
Laxman is a certified Lego Serious Play facilitator and designs Playshops as Key strategic interventions to help organizations nurture new age mindsets amongst its Customers, Employees, Vendors.
He has immense & extensive expertise in areas of Customer Journey Mapping, Innovation, Lego Serious Play, Empathy Mapping, Business Process Management, Business Process Mapping, Value Proposition Canvas, CEMMethod, Lean Startup Canvas, Business Model Canvas, Design Thinking, and Enterprise Architecture.
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Playshop on Strengthening Customer Centricity through Digital Transformation
LaxmanCo-Founder & Principal ConsultantAcademy of Customer Experience Consultancyschedule 5 years ago
90 Mins
Workshop
Intermediate
Business organizations are seeing seismic changes, and the business
landscape is continuing to evolve. In an age of rapid digital
transformation, customers are choosing a myriad of ways to interact
with your organizations. It is thus imperative that organizations stay
ahead of the curve to achieve its strategic goals in service excellence.The playshop will be dynamic, highly engaging using a Hands-
On, Minds-On Learning approach to producing a deeper, more meaningful understanding through an experiential process.Building a customer-centric organization by pushing customer-centric
culture to the next level. Customer Centricity is all about a Customer
Centric Culture. The responsibility of Customer Centricity in an
organization is with the employees.Customer-centric culture aligns your product and service with current and future needs of a defined set of customers to maximize mutual long-term financial value. It depends on an organization’s capability to understand, predict and respond to customer, market and competitor dynamics. A Customer-Centric Culture transcends individual departments and functions; it integrates the way all employees behave and perform.
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Playshop on Experience & Play the New age Mantra for Design led Innovation
LaxmanCo-Founder & Principal ConsultantAcademy of Customer Experience Consultancy
Vineet PatniTransformational Coach, Trainer & Speaker | Enabling Agility | Building Great TeamsScale Up Private Limitedschedule 5 years ago
90 Mins
Workshop
Intermediate
Organizations/Teams that play well know how to explore, innovate, and think
unconventionally. A culture of play unlocks rich insights, enables constructive dialog which leads to humanized thinking and encourages taking big risks while creating resiliency through failure on the path to success.A Playshop is a synergy of Play & Workshop. A playshop is a Hands-
On, Minds-On Learning approach wherein you will undergo a three-stage process of Play + Think + Transform to produce a deeper, more meaningful understanding through an experiential process.As a participant of the Playshop, you would learn to "Think with your hands" & "Learn by doing" and unravel how one has a natural skill of being agile & think about design from the varied experiences that are brought on the table via metaphors & stories by building 3d Lego-models (using Lego Serious Play kits) of our thought process.
In this playshop, you will understand how Play & Experience are an important & integral part of innovation, design thinking & being agile.
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