Strategic Service Design Dude
Member since 9 months
Specialises In (based on submitted proposals)
The purpose of my work is simple; helping organisations deliver something of value to someone who cares.
How? Mostly through humanising the work, evidence-based decisions, shortening the feedback loops and influencing an adaptive culture willing to experiment.
I pull from Agile, TPS Lean and Service Design principles yet remain flexible to whichever practices work for the team and the situation. I lean towards qualitative research to inform decisions with the 'why' behind the 'what'.